Client Case Study
This Biotech Company is an industry leader in the field of antibody discovery and development. Over the past 30 years the company has built strong intellectual property, technology platforms, and capabilities to engineer cutting-edge therapeutic antibodies that have the potential to transform medicine and reshape people’s lives.
To capitalize on a significant market opportunity that would have a major impact on the company’s future, the company launched a strategic initiative to develop its Leaders, Managers, and Management Systems. Shortly thereafter, the poor economic conditions affected the company, requiring a workforce reduction and increased workloads for the remaining employees.
The leaders wanted to quantitatively assess the level and breadth of commitment and engagement in the organization. Specific objectives included:
The biotech company recognized the importance of maintaining a strong, focused team during this critical time. They were especially concerned about:
We used a best practices employee engagement survey that was initially developed in a landmark study to identify the key relationship between management practices and employee retention. Based upon ongoing engagement research, the employee engagement survey tool has continued to evolve and improve over the last 10 years.
Additional aspects of the approach included:
The feedback from the engagement survey confirmed that the organization is well aligned to achieve its key strategic objectives and that people are highly committed to the success of the organization. It also highlighted issues that could undermine the company’s pursuit of its objectives – especially if there was a shift in the economic conditions.
Key Drivers of Success:
While the results of the survey showed a solid foundation for achieving company strategic objectives, there were areas that could impact engagement and retention if not addressed:
The company wanted to show their commitment to employees with an immediate response to the key problem areas followed by more systemic approaches.
The leadership is in the process of developing more systematic approaches that provide greater focus on career management, communications, and personal rewards.
Human Capital Index
This is the first year that the company has a done an employee engagement survey. It achieved engagement scores that are extraordinarily high compared to a decade of LSA benchmark scores.
The survey results can be clearly attributed to the company’s significant investment in developing its managers, leaders, and individual contributors over the last 10 years.
The survey also highlighted areas where the company has under-invested. Moving forward, the company now has visibility to manage its human capital investments with greater precision and with the ability to measure the effectiveness of their efforts.
I wanted to let you know how much I enjoyed working with LSA on the design and delivery of the experiential new employee on-boarding training.
I’ve been getting tons of positive unsolicited feedback.
You truly exceeded everyone’s expectations.
US Enterprise Services
We have found LSA to be highly responsive to meeting our unique needs in learning and development. Their passion for high levels of business relevancy, customer satisfaction, and quality align very closely with our core values and talent management strategy.
Kudos to LSA Global. They delivered exactly what I wanted under ever-changing conditions.
Director of Training and Organizational Development
I’m not sure if I’ve run across a company that can match the depth and quality of LSA’s consultants and facilitators.
I highly recommend LSA to anyone seeking a trusted training, coaching, and consulting partner to improve performance – at both a tactical and strategic level.
They really get talent, learning, and performance.
VP Human Resources
The experiential New Employee Orientation was an incredible success for 2,500+ new hires over 4 years spread across the globe.
LSA partnered with us to create an innovative solution on very short notice and added a huge amount of value.
We could never have done it without their unmatched combination of expertise, professionalism, and creativity that aligned everything with our unique culture and growth strategy.
Even our executives and experienced hires were blown away!
Founder and President
LSA’s action-learning leadership approach has been very beneficial to me, our leadership team, and the entire organization.
The balance of development and results has been excellent.
We have made huge progress, and I was also able to identify 2-3 high potentials while having the extra benefit of people stepping up to carry key strategic projects forward.
The experience was better than anticipated. I could not be more pleased.
President & CEO
LSA is an instrumental training outsourcing partner helping us to build leadership and management capacity while strategically investing in our people.
LSA’s flexibility, depth, and breadth of expertise allows us to deliver top quality solutions that are directly tied to key business plans and talent management strategies.
Their ability to custom design, deliver, and evaluate high impact Management Training Programs has been excellent. They are true business partners and a pleasure to work with.
Margaret M. Mader
Vice President, Human Resources
The refreshing thing about LSA is that they focus on understanding our business situation and helping me succeed instead of selling stuff. Their experts are an invaluable resource that help me deliver higher quality results faster. I recommend them to anyone looking to improve the performance of their workforce.
VP of Human Resources
We looked to LSA Global as a consulting partner to help us explore innovative and scholarly approaches to promote employee engagement and sustain the unique culture we’ve built over the last decade. LSA helped us perpetuate coaching as a discipline across the organization by integrating our core values, goal setting, and performance management.
We appreciate LSA’s commitment to cutting-edge practices to help keep us a step ahead during this time of rapid change.
Vice President, Human Resources
The quality of LSA’s Leadership Training Programs and facilitators is always top notch. We recognize and appreciate the hard work LSA always goes through to align to our unique culture and meet our specific requirements. Thank you for regularly going above and beyond. Your support and dedication, both on the strategic and tactical side, have been outstanding!
LSA’s ability to assess needs and develop targeted leadership training has been a critical resource for me to help our teams to perform at their peak.
I love that LSA focuses on training that truly makes a meaningful impact on the people and the business.
Sr. HR Business Partner
We partnered with LSA to help custom design, deliver, and measure an advanced new employee on-boarding process. It was well thought out and bought into by sales leadership. The combination of targeted sales tools, technology, coaching, performance plans, training, and reinforcement made all the difference. The solution quantifiably improved new employee and hiring manager satisfaction and increased the speed to sales quota for new hires.
I would highly recommend LSA Global for any sales enablement team looking to increase the engagement and speed to productivity of their sales force. We are excited to implement the program globally as we continue to scale.
Director, Global Sales & Technical Field Enablement
LSA has a very unique and powerful methodology regarding learning. Their ability to overcome skepticism, obtain executive support, and create an aligned learning strategy that provides measurable business impact is second to none.
They understand your goals, flex to your needs, and solve problems. They certainly help make my job easier and are a pleasure to work with.
I highly recommend LSA to anyone trying to connect the dots between strategy, skills, knowledge, and results.
Noelle Van Vlierbergen
Human Resources Director
LSA brought a very effective training strategy, design, and implementation approach to help us create a common language around our corporate training.
As a fast growing company with a geographically dispersed workforce, LSA’s expertise was invaluable to us in driving consistency, creating a sense of belonging for our employees, and developing a common language for everyone.
We have partnered with LSA for years. Our organization’s learning needs have increased, decreased, and increased again over time.
The beauty of LSA’s business model is its flexibility and depth of their expertise.
When we need strategic or tactical outside help that we can trust, we use LSA knowing that we can depend on outstanding quality advice and targeted solutions every time. You cannot go wrong with LSA.
We have worked with LSA Global for our learning and development needs and have always had great success.
They helped us recently with targeted and customized Management Training Workshops to fit our unique situation, and they were fantastic.
I highly recommend LSA to anyone that is attempting to help take their leadership and management talent to the next level.
HR Manager, BU Radiology Informatics
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