What We Have Learned About How Employees Learn

A teacher is reading one of a pile of books to see what he has Learned About How Employees Learn

We’ve Learned About How Employees Learn
We have finally learned about how employees learn.  There’s “old school” learning and there’s “new school” learning.  Learning by the old school method involved a lot of lecture, repetition, memorizing and a “one-size-fits-all” approach.

It worked to a degree.  But we have since learned how employees learn more effectively – specifically about the process of learning that leads to better understanding, lasting retention and measurable on-the-job behavior change.  In a nutshell, effective learning is far more interactive.

Learning Can Be Learned
The good news is that learning is a skill that can be learned.  A recent study found that learning strategies and instructional design approaches are more effective than raw cognitive ability in acquiring new skills.  When it comes to learning new things, your ability to master a new skill is 15% more significant than IQ.

An Example from the Elementary School Classroom
Many parents today are at a loss when they try to help their children through Common Core Math.  Multiplication tables used to be memorized.  Now students arrive at their answers through a new and often  puzzling problem solving methodology.

A recent San Jose Mercury News article states that “The good old days of memorizing math formulas or multiplication tables are gone. Instead, Common Core math requires students to show how they reason their way to the right answer. As a result, many parents say homework is far more complicated than it used to be.”

But today’s kids get it and are far closer than their earlier counterparts to being able to set up their own equations, work with unknowns, and understand what a number array is.

What This Means for Corporate Learning
Those of us charged with developing the talent our company needs to thrive, need to pay attention to what we have learned about how employees learn.

Most now know that to truly prepare workers to learn and acquire new skills, lecture should be at a minimum.  We recommend that it be no more than 30 percent of any training session.  As soon as concepts are introduced, training should shift toward interactive learning…practice exercises, role plays, real-world scenarios, simulation, individual coaching, feedback, reflection, and performance tests.

Far more learning can be carried back to the job if learning is relevant and active…with upfront analysis and real problem solving followed by ongoing reflection and reinforcement activities.

The 5R’s to Help Make Learning Stick
Once you understand how employees learn, don’t forget to focus on skill adoption and retention.   Our learning research has identified five attributes that must be present for the sustainable transfer of skills from the workshop to the job:

  • Relevance – the learning should have high comparative relevance to the learner, their boss and the company as a whole
  • Resources – there should be sufficient time, information, tools, technology, supporting processes, and structures made available to help produce the desired result
  • Reinforcement – you need an environment that will consistently monitor and support new skill and behavior application
  • Renewal – you need to ensure continuous improvement through coaching, refreshers and follow-up
  • Review – it is important to review the effectiveness of the learning intervention at both the individual and group levels

The Bottom Line
We’ve learned about how employees learn. Learning is a learned behavior.  Learners benefit from thoughtful planning, effective decision making, active reflection and experiential practice.  Just make sure the new skills and behaviors are highly relevant to success for the learner, their boss and the business as a whole.

To learn more about effective learning strategies, download The Pros and Cons of 3 Training Rollout Strategies

Comments are closed.

The Managing Virtual Teams program was extremely valuable. Your consultant/ facilitator’s fundamental knowledge of Synopsys as a company provided an incredible base to build upon while tackling the complications of managing and working with globally distributed teams. My team walked away walked away with highly useful practices and tools. It was an excellent use of our time.

Debra Martucci
Vice President, Information Technology

SeaTel has found our partnership with LSA Global to be very valuable and beneficial. We turned to LSA to customize a supervisory/leadership solution to meet our needs. LSA delivered a customized top quality solution. I’d recommend LSA Global to any company looking for a best-in-class training and consulting partner.

Kortney Riddle
HR Manager

LSA’s customized Effective Presentation Skills program has helped me elevate my presentation skills to the next level. I now have a much greater self-awareness of my presentation skills and can leverage off of my strengths while working to improve upon other areas. I would definitely recommend this solution to anyone for whom business presentations are an integral part of their job.

Jim Elliott
Senior Marketing Manager

Samsung

I had been working with LSA for many years with my prior company. Currently, I’m with a company who hadn’t done much basic management skills training. After identifying and presenting a program recently, our managers are excited and talking in the halls about the great experience. LSA saves us time in delivering the right training for our needs.

Phyllis Moracco
HR Director

On behalf of Roche and my staff I would like to sincerely thank you for your help with this. The English as a Second Language (ESL) assessment and coaching that you provided for our team was a great success.

Cam Greig
Associate Director

Roche

We consider LSA our true business partner in the areas of Learning and Organizational Development. From Strategic Planning to Presentation Skills and Management Training, they continue to provide excellent value and extremely high quality solutions – not just one time events. I recommend them to anyone looking to drive true business results.

Michelle A. Mitchell
Vice President, Worldwide Human Resources

Avon’s success is dependent on strong relationships among our Customers, Representatives, Associates, and outside resources we hire to help us meet our business objectives. We were very pleased with the results from working with LSA Global to design and facilitate a custom program for our events management team. LSA demonstrated responsiveness, flexibility, and an innovative approach to working with us.

Deanna Rudnitsky
Senior Manager, HR Destiny Sales Region

LSA Global’s consultant brought a fresh perspective to our behavioral based interviewing strategy for two key executive positions we needed to fill, and their consultant helped us develop questions that produced a much deeper understanding of candidates’ capabilities. I am confident that the two new executives joining our organization have the right skills to add significant value. Throughout the process LSA was also very responsive in dealing with short lead time requests.

Because of the unique nature of our business, Excel is a core application in our accounting organization. After three attempts to find an Excel consultant who is capable of helping our finance team integrate advanced applications into our work processes we found LSA and Alex. He was not only a “Real” Excel expert but was masterful in helping us identify where to use Excel applications in our processes to increase our group’s efficiency.

SPO Partners & Co
Kim Silva, CFO

We contacted LSA to help us with customized management development. LSA worked with me to identify a solution that would meet our exact needs. We decided to start at the top and ran the program for our executive team. It was such a great success that we hope to roll it out companywide. We look forward to a long-term partnership with LSA Global and their team of experts.

Barry L. Byrd, SPHR
Human Resources Manager

I continue to be impressed by the level of leadership development and management expertise and quality of advice and facilitation that LSA has to offer. What a smart and client-centric group of great people who really know how to help leaders attract, engage, develop and retain top talent.

Tracy Esposito
Director, HR Business Partner

“We turned to LSA to help us custom design and deliver a leadership and management development curriculum to help drive performance. They have done an excellent job diagnosing the business situation, designing an approach that fits our culture, and delivering a first class solution.”

Sally Buchannan
VP Human Resources

In my years working with LSA, it seems like I’ve had a personal consultant at my fingertips to help me identify just the right solution to satisfy our needs. The entire LSA team has become a trusted friend of Actel — assuring we provide state-of-the-art learning to meet our complex, high-tech business and people needs.

Linda Mitchell
Training Manager

For our go to training outsourcing partner, LSA provides exactly what we want. As always, they deliver outstanding work!

Elizabeth Siebert
Director, Organizational Excellence & Development

Intuit

We recently contacted LSA Global to assist us with a unique training request. We gave LSA a very short deadline and LSA custom designed a training program to meet our exact requirements within the limited time allotted to them. We found their facilitator to be well versed in the subject matter and very credible; the design provided practical and valuable information to our team of managers. I highly recommend LSA Global, particularly in the area of management training.

Julaine K. Souza
Senior Vice President

Congratulations on your pro-activity in establishing this program and developing such an effective New Employee Orientation course.

Farhat Ali
President and Chief Executive Office

Fujitsu

Evaluate your Performance

Toolkits

Toolkits

Download key published insights and tools from industry experts highlighting best practices in the areas of talent, strategy and culture.

More

Health Checks

Health Checks

Want to know how you stack up against leading organizations?  Receive a complimentary benchmarking analysis courtesy of an LSA Expert.

More

Whitepapers

Whitepapers

Get up to speed on timely solutions critical to your business. Published by LSA Experts based upon client feedback and key industry trends.

More

Methodology

Methodologies

First we identify the key metrics you want to improve. Then we assemble a dedicated team of elite experts who have successfully solved similar problems with similar clients.

More

Blogs

Stay up to do date with the latest information on how we help high growth companies align their culture and talent with strategy.

More

Case Studies

Client Case Studies

Real world consulting and training approaches from LSA projects, providing insights on how your company can outperform the competition.

More