3 Tips to Link Learning and Business Performance

Link Learning and Business Performance

Do You Link Learning and Business Performance?
We have yet to meet a front line leader that does not want to link learning and business performance.  One of the major components of an effective talent management strategy is promoting the kind of learning that makes good business sense. It’s all about making the link with business priorities.

Make an Impact on The Business
Today’s learning leaders who want to make an impact on people and business performance understand that learning is no longer simply about one-time training events, well-crafted content or alluring delivery modalities. To make an impact, corporate learning leaders must link learning and business performance to help move the people and business strategies forward.

Otherwise, What Is The Point?
Imagine learning that does not link learning and business performance or move the people and business strategies forward.  That type of learning would not be highly relevant to the employee’s job, performance or company priorities.  Unfortunately this happens more than you think.

According to Harvard Business School Professor Michael Beer,

  • Studies have shown that only 10% of corporate training is effective
  • An oil company built a $20 million safety training facility but still suffered several fatal accidents
  • Individual development has to take place in the context of a larger change process motivated by the senior team

We could not agree more.

Three Tips to Link Learning and Business Performance
Follow these three talent management tips to better link learning and business performance to help learning make a true and positive difference at your company. Make the link between:

1.  Make The Link Between Your Role and Leadership
Learning professionals can and should play a critical role in talent management. To do so, they must earn a seat at the executive table by showing how each learning initiative is relevant to:

  • The participants
  • Their bosses
  • The business as a whole

Training should not be a series of isolated events you can check off a list; training should be highly relevant, customized and reinforced to directly boost performance where it matters most.

2.  Make The Link Between Learning And The Business Goal
Work with company leadership to define and understand the critical few strategic priorities and how improved skills, behaviors or knowledge will directly move them forward.

  • For example, if reducing turnover of first year employees is a strategic priority, more effective new employee onboarding may be an effective learning solution to improve employee engagement, attrition and speed to productivity.
  • If, on the other hand, one of the top strategic priorities is to sell more complex solutions to target clients, sales training could be an effective component to improving revenue growth.

You would be surprised at the number of isolated training events being designed and delivered at companies today with little link to the business.  You will know you are on the right path from a learning and development perspective when your key stakeholders agree upon the answers to the following questions:

  • What are the desired business and learning results?
  • How specifically will the training initiative help the target audience achieve one of the company’s top strategic priorities?
  • How will you know that success has been achieved?
  • What business metric are you trying to impact?
  • How big is the problem you are trying to solve compared to other strategic priorities?
  • What makes you believe that skills, knowledge, or attitudes are part of the solution?

3.  Make The Link Between Learning And The Employee Experience
Based upon over 500,000 employee engagement survey responses, we know that continuous learning has a direct impact on employee engagement, productivity and retention. When employees are continuously given opportunities to develop and grow, they feel that their company values their contribution and that they have a desirable career path ahead. Engaged employees make up a dedicated, hard-working, productive workforce.

You will know you are headed in the right direction in this area when employees believe their job gives them a chance to learn and grow.

The Bottom Line
Our organizational alignment research found that Talent accounts for up to 29% of the difference between high and low performing organizations.  We define talent as the workforce that leaders build and manage to create a unique advantage their competitors cannot replicate.  It includes the ability to effectively attract, develop, engage and retain top talent that fits your unique situation.

Unfortunately, organizations continue to spend (and often waste) billions of dollars each year on training and development for their employees – programs that typically fail to produce tangible behavior change or business results.  To better develop talent make sure you link learning and business performance.

To learn more about how to link learning and business performance, download the Top 5 Training Strategies and Key Mistakes To Avoid

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LSA’s approach and ability to bring the best resources to eBay has been a great asset. They really focus on helping us succeed in any way they can and are very flexible in meeting our management and talent needs.

Mike Normant
Learning & Development

ebay

For our go to training outsourcing partner, LSA provides exactly what we want. As always, they deliver outstanding work!

Elizabeth Siebert
Director, Organizational Excellence & Development

Intuit

Avon’s success is dependent on strong relationships among our Customers, Representatives, Associates, and outside resources we hire to help us meet our business objectives. We were very pleased with the results from working with LSA Global to design and facilitate a custom program for our events management team. LSA demonstrated responsiveness, flexibility, and an innovative approach to working with us.

Deanna Rudnitsky
Senior Manager, HR Destiny Sales Region

LSA’s Employee Engagement Consulting and Survey work has provided critical visibility into: how well our people are holding up under the general economic environment, as well as, the specific challenges that face biotechnology companies in their efforts to discover and develop new medicines; their level of alignment and commitment to XOMA’s Vision and mission critical strategies; how leadership practices and management systems support an environment that engender commitment, and the specific actions that our leaders can take to improve on areas that are important to our people. I highly recommend LSA’s employee engagement solutions.

Chris Wells
Vice President, HR and IT

LSA helped change our entire culture around meetings, making them more effective and efficient, thus enabling us to concentrate on driving more business.

Terry Wassman
VP of Human Resources

I had been working with LSA for many years with my prior company. Currently, I’m with a company who hadn’t done much basic management skills training. After identifying and presenting a program recently, our managers are excited and talking in the halls about the great experience. LSA saves us time in delivering the right training for our needs.

Phyllis Moracco
HR Director

Our company engaged LSA to do a specialized “train the trainer” program, and the consultant’s performance outdid our exceptionally high standards for such a program. Very crucial to the success of this program was the work done upfront to discuss our needs and to interview key members of our organization so that the program specifically met our goals. Our facilitators continue to comment on the success of the program. Thanks also for the follow-up.

Frank Abbott
Chief Financial Officer

In the Next Generation Management Development courses, I was trained with skills and tools that have made me and my team more productive, motivated, and successful at communicating with other departments.

 

Kevin Ashman
Firmware Engineering Supervisor

I am very impressed with the quality of work and talent. LSA did a great job of listening to my needs and providing the exact management training program expertise I needed to get the job done.

Don Pryor
Director, Business Planning & Analysis

We have been able to utilize LSA’s extensive network of top-notch resources to leverage our investment in employee development. The result has been the cost effective and highly efficient delivery of quality educational and management training programs.

Steve Feller
Vice President, Human Resources

Hyperion has a commitment to lifelong learning. LSA helps us provide the right business sales training, management training programs, and leadership development programs at the right time to meet the needs of both individuals and departments. I especially appreciate their ability to listen to my needs and recommend the appropriate facilitators, solutions and content.

Sarah Parks
Senior Project Manager

Hyperion

We consider LSA our true business partner in the areas of Learning and Organizational Development. From Strategic Planning to Presentation Skills and Management Training, they continue to provide excellent value and extremely high quality solutions – not just one time events. I recommend them to anyone looking to drive true business results.

Michelle A. Mitchell
Vice President, Worldwide Human Resources

Understanding and conforming to legal compliance was very important to our company. We turned to LSA Global to provide a quality and cost effective way to ensure that we were AB 1825 compliant. Their interactive eLearning program was top-notch. It allowed our managers to learn at their own pace, and on their own time. The program was tailored to include our logo and our internal harassment policies. It was interactive and met all federal and state legal requirements. I would highly recommend LSA Global to any company looking for an efficient and effective and top quality way to train their managers to be in compliance.

Kelly Warren, SPHR
Director, HR & Compliance

Thank you to LSA Global for their partnership and support in helping us to design and roll-out our valuable management development training program. I personally have partnered with LSA Global at four of my previous companies. It continues to be a delight working with LSA. We look forward to partnering with them at Blackhawk Networks for future training and consulting needs.

Suzanne Kinner
VP Human Resources

Blackhawk Network

PalmSource has found our relationship with LSA extremely beneficial. We worked closely with LSA to customize the right Management Training Program solution to meet our unique business needs. LSA is a quality organization, one that I’d recommend to any company looking for a first class training and consulting partner.

Ken Boehm
Vice President of Human Resources

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