Culture or Strategy – Which Comes First?
When it comes to creating high performance and beating your competition, does culture or strategy come first? Does corporate culture precede business strategy or is it the other way around? The age-old question of which comes first – the chicken or the egg – forms the basis of an ongoing debate in the business and organizational development worlds.
Let’s start with some high-level definitions.
What is Strategy?
We define business strategy as the clear and compelling choices about where to play and what actions to take. Done right, a successful strategic plan sets a company up to perform beyond the sum of its parts by answering the fundamental strategic questions of “why, what, where and who.”
First, think of strategy as the big problem you are solving or the big question you are answering. Then decide how to ruthlessly prioritize your time, money, people and energy to make it happen.
Remember strategy is as much about saying “no” as it is about saying “yes.” And, as we all know from following successful companies like Amazon or struggling companies like Mylan (the expensive EpiPen makers) or even failed companies like Blockbuster – there are definitely good and bad strategies.
What is Culture?
We define corporate culture as the way work truly gets done in an organization on a day-to-day basis. In general, strategy must go through culture to get results. Your culture answers the fundamental question of “how.” Think of it as the collective attitude, assumptions, purpose, and behaviors of a company’s workforce. It exists in every company whether by design or default.
We do not believe that culture can be measured on the same “good to bad” scale as business strategy. We believe that it is either “aligned or unaligned” with the strategic intent. For example, consider Oracle and the 2013 America’s cup.
After learning Oracle spent the most money, hired an elite crew, cheated, and won, it is pretty clear to us that their strategy and culture were perfectly aligned to win at all costs. While that type of business environment is not for everyone, it sure seems aligned with the strategy of winning at all costs.
Which Has a Greater Influence Culture or Strategy?
Our organizational alignment research across 410 companies and eight industries found: Strategic clarity accounts for 31% and cultural factors account for 40% of the difference between high and low performing companies. With a 71% combined impact, strategy and culture are paramount to short- and long-term success.
Additionally, a Harvard Research found: An effective culture can account for up to half of the differential in performance between organizations in the same business, and up to 75% of organizations struggle to implement their strategies because of cultural roadblocks.
So, based upon the data, one could certainly argue that starting with culture may make sense.
What If You Put Culture First?
Like the America’s Cup example, organizational culture can support a strategy if both are aligned. Or like VW with their recent emissions scandal, it can weaken or destroy a strategy if they are in conflict. From our perspective, there are two ways to put culture first.
The Challenge of Putting Culture First
While putting culture first (especially your current culture) may seem like an enticing approach, most clients find it frustrating on a practical level to put culture first in terms of strategic planning. Without a clear and compelling strategic destination, many find it difficult to agree on the best way to get there. With that being said, building a strategy that hinges on direct contradictions with the way your employees currently think and act is a sure path to failure.
What If You Put Strategy First?
What if you put strategy first in the culture or strategy debate?
Executives can certainly select directions and make plans for the future regardless of the company’s cultural norms. They can set goals and timelines and communicate that information to their constituency. There can be related metrics, incentives, and progress reports.
The strategy can even be just what the organization needs to survive and thrive in the future. But if the strategy is counter to the way employees think and behave, it is doomed to failure.
And, because cultural change is slow, long before the culture shifts to accommodate a misaligned strategy, the business plan will have struggled at best and failed at worst. A prevailing cultural environment can be changed – but only with time and a concerted effort by all involved. In a sense, culture is a major resource to be utilized as you execute a strategy.
The Bottom Line
In the culture or strategy debate, we believe strategy and culture are inextricably intertwined. They are interdependent and, for a strategy to succeed, must be mutually reinforcing. The most successful business plans leverage the company’s existing culture as much as possible.
When a new strategy involves a change in culture, that change must be either relatively small and in sync with other fundamental tenets of the behavioral environment, or the strategic plan must include the definition and shaping of the desired culture and everything it entails.
Whichever you believe comes first, you can’t have one without the other. And when you leverage strategy with your underlying culture, you are bound for higher performance.
To learn more about defining an aligned and high performing culture, download The Key Steps to Build a Purposeful and Aligned Corporate Culture.
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