Inside Sales Training

“We reached out to LSA Global to support us in identifying the core competencies required for success for our inside sales teams. The consultant we engaged with, beyond her level of competence, was easy to work with and very adept, especially given the number of stakeholders, with varied agendas. That made a big difference in the outcome of a complex and very important inside sales project.”
Sean Burns | Vice President, Learning and Development | ServiceSource

“LSA is a great training and consulting resource. In less than a week turnaround time, they were able to recommend a ‘best in class’ solution to meet my team’s needs. They met my high expectations and were very responsive to my needs.”
Olivia Flach | Business Development Manager | Inside Sales Americas Retail Sales | SanDisk Corporation

“You guys are awesome. Thanks so much for making us 32% more successful.”
Beth Rose-Kearns | VP Training | Technology

“This initiative has literally changed the way we do business in retail banking and [the provider’s] ability to partner with us and integrate themselves into the organization has made it possible. The inside sales training materials and format are even better than we had anticipated, and our expectations were high to begin with after your visits here! We have found them easy to use as a reference guide and training tool, which is not always the case with training materials. Thanks for making us tremendously more successful. We are incredible pleased with the services you have provided us.”
Ed Hauck | Sr. VP of Retail Banking | Financial Services

According to a recent study¹, 84% of inside sales teams within Best-in-Class companies achieve their annual quota, compared to 50% for Industry Average and 21% for Laggards. These same inside sales teams also boast an average 7.3% greater year-over-year increase in overall company profit margin.

The right inside sales team can make a difference.

Do your inside sales reps struggle with selling effectively over the phone?
Would you like to have shorter inside sales cycles?
Do you lack confidence in your inside sales team’s ability to respond to customer’s resistance?
Do your inside sales reps fail to effectively and efficiently identify key customer needs?

If your answer to any of the above questions is “yes,” then our proven Inside Sales Training is designed for you.

Description:
Inside Sales Training provides the inside sales skills, strategies, and tools necessary for working effectively with customers in a call center or inside sales environment. The proven inside sales workshop allows inside sales reps to prepare better for sales calls, project greater confidence, establish clear direction, identify customer objectives, issues, and needs, and, ultimately, close more business.

The interactive design includes inside sales skill application, group exercises, role plays, video-based instruction, and best practice modeling.

Outcomes and Benefits:
As a result of effectively implementing the Inside Sales Training, sales teams typically:

Establish strong skills for phone-based sales communication
Shorten inside sales cycles
More effectively respond to customer resistance
Generate more business
Create better customer relationships
Advance the inside sales process while focusing on key customer needs

To facilitate implementation and reinforcement, Inside Sales Training is supported by a full set of inside sales tools, job aids, a structured 12-week follow-up program, inside sales mastery sessions, and inside sales training measurement options to measure the business results.

Target Audience:
Inside salespeople and inside sales management

To speak with an LSA Expert and learn about inside sales training program customization and delivery options onsite at your company, please contact us.

Related Information

LSA is an excellent sales and leadership outsource partner! They listen to our needs, are responsive, and work at a pace that keeps up with our rapid speed.

We have found LSA to bring strategic, innovative, and practical solutions to meet our business priorities by partnering effectively with our key staff. I consider them to be an important external extension of our team.

Thank you!

Wendy Chinn
Sr. Director, Global Sales Enablement

LSA custom designed and delivered the best sales training session that I have ever attended.

They focused on our industry, our customers, and our competitors. The materials and facilitators were world class.

They were passionate about helping our global sales force understand the fundamentals necessary to be successful and not leave money on the table.

I recommend them to any sales force looking to drive profitable revenue and beat the competition.

Carl Dickenson
Director of Sales

LSA Global has been a great partner in helping us move toward being “the leading developer of talent in the service performance management industry.”

I have engaged LSA to help develop best-in-class programs in the areas of: Executive On-boarding, Manager Training, Sales Training and Coaching, Employee Engagement, and Instructional Design.

They have consistently met or exceeded my (very) high expectations and are always responsive to my needs to increase performance, engagement, customer satisfaction, and sales growth.

Mike Normant
Senior Director, Training & Development

Seagate has always found LSA to be a highly valuable consulting, training, and coaching resource.

The recent business sales training programs they’ve delivered for Seagate University have been the right solution, of highest of quality, and highly customized to our unique business and culture.

I would highly recommend LSA to any company interested in offering top notch learning solutions that make a difference.

Tammy Dujmovich
Sales, Marketing & Customer Service

LSA always delivers the right sales and sales management solutions to meet our unique needs. I especially appreciate their ability to deeply understand our business and our culture so that they can design the most valuable and impactful outcomes for us and our clients.

Sarah Parks
Senior Project Manager

LSA Global rocks! Thank you for helping our executive team get aligned by creating a powerful and clear strategic direction and go to market sales growth plan that we could all fully commit to.

From a sales growth perspective, I am really energized about the outcome and grateful for what I have learned throughout the strategic clarity facilitation process.

Stacey Wong
VP Sales

The sales negotiations training program was awesome. The facilitator was excellent. We are immediately able to see the relevance and apply it to our specific. The preparation and energy was very apparent. The facilitator did a great job keeping everyone engaged and focused on what mattered most to our success.

I am very pleased with the results and like the very relevant and applicable sales negotiations tools. Great job!

Jack Lord
Vice President of Sales

We value the relationship we have with LSA Global. They customize and deliver top quality sales solutions when we needed them. They pay special attention to ensuring the solution fits our unique needs, business, and culture.

I would recommend them to anyone looking to greatly improve the skills of their sales force.

Carol M. Harbin
Manager, Worldwide Sales L&D

We wanted our Channel Managers to get sales strategies and tools that would increase partner revenue and strengthen partner relationships. LSA Global’s ability to quickly understand our business and to bring experienced and proven resources to the table created credibility with both the executive and sales team.

We look forward to continuing our sales partnership with them.

Chip Whitman
Channel Excellence Manager

LSA has consistently delivered top notch value to Seagate’s Corporate University Program. The level of facilitator involvement and continuous program evolution has kept the sales negotiation training engaging, relevant, and impactful.

We look forward to working with LSA in the future.

Geoff Purnell
Sales Executive, Seagate Data Recovery Services

We recently hired LSA to help us take our client delivery methodology to the next level as we continue to grow and help our clients succeed.

The custom strategy and design session exceeded our expectations. They really understood our business and delivered within tight time frames. They were the best I have seen for this type of complex, visible, and strategic work.

LSA’s ability to get a group of 20+ executives from around the globe on the same page, push their thinking to new heights, and ensure an executable plan was excellent.

I would recommend LSA to anyone looking to take their strategy and strategic execution to the next level.

Rob Sturgeon
EVP Client Delivery

Originally, we launched a RFP to partner with a sales training provider to improve the sales skills of our global distributor network.

LSA Global challenged our thinking by suggesting we focus on the systemic sales strategy, culture, and talent factors that create sales success before we invested in the more symptomatic needs of sales skills and knowledge.

LSA Global identified the critical strategic actions to improve overall sales performance and then designed and delivered world class business sales training across the globe to help increase revenue and margin.

I’m so happy we took a more strategic approach to sales performance with LSA. Thank you for making this fit our culture.

Kim Benson
Director Human Resources

We originally engaged with LSA Global to help our subcontract administrators and buyers develop better negotiations skills. As manufacturers of satellites, we have many sole source companies to procure the required parts.

Our teams must be able to interact effectively with international companies. This environment uniquely challenges our team in their ability to create equitable contracts, while preserving and strengthening our supplier relationships.

LSA Global not only provided our team with the skills to negotiate effectively and consistently, but we further expanded our relationship to include consulting around our negotiations’ process, measurement of our negotiations, and one-on-one coaching for our team members. We are very pleased with the result of our partnership with LSA Global.

Vivian Mackintosh
Vice President of Materiel

In an effort to establish a solid foundation of consultative selling skills for our client-facing teams that can be built on over time, we engaged with LSA Global. By understanding our business and our markets, LSA Global was able to design and deliver the relevant sales skills, tools, and processes that have established the foundation for our future success.

We are extremely satisfied with our decision to work with LSA. Thank you!.”

Kevin Wiley
Chief Operating Officer

From beginning to end, LSA was as invested in making sure the program succeeded as we were. They not only met the needs of our sales organization, but they helped us meet our very tight launch deadline.

The consultant operated with the sense of urgency necessary to ensure that we were ready to roll the business sales training program in a way that made sense.

Without their dedication and sales expertise we would not have been able to launch the program with the success that we did. Thank you LSA for being a valued business partner!

Erin Surprise
PHR, Manager - L & D