Inside Sales Training

How to Effectively Sell When you are Not Meeting In Person

“We reached out to LSA Global to support us in identifying the core competencies required for success for our inside sales teams. The consultant we engaged with, beyond her level of competence, was easy to work with and very adept, especially given the number of stakeholders, with varied agendas. That made a big difference in the outcome of a complex and very important inside sales project.”
Sean Burns | Vice President, Learning and Development | ServiceSource 

“LSA is a great training and consulting resource. In less than a week turnaround time, they were able to recommend a ‘best in class’ solution to meet my team’s needs. They met my high expectations and were very responsive to my needs.”
Olivia Flach | Business Development Manager | Inside Sales Americas Retail Sales | SanDisk Corporation 

“You guys are awesome. Thanks so much for making us 32% more successful.”
Beth Rose-Kearns | VP Training | Technology

“This initiative has literally changed the way we do business in retail banking and [the provider’s] ability to partner with us and integrate themselves into the organization has made it possible. The inside sales training materials and format are even better than we had anticipated, and our expectations were high to begin with after your visits here! We have found them easy to use as a reference guide and training tool, which is not always the case with training materials. Thanks for making us tremendously more successful. We are incredible pleased with the services you have provided us.”
Ed Hauck | Sr. VP of Retail Banking | Financial Services

According to a recent study¹, 84% of inside sales teams within Best-in-Class companies achieve their annual quota, compared to 50% for Industry Average and 21% for Laggards. These same inside sales teams also boast an average 7.3% greater year-over-year increase in overall company profit margin.

The right inside sales team can make a difference.

  • Do your inside sales reps struggle with selling effectively over the phone?
  • Would you like to have shorter inside sales cycles?
  • Do you lack confidence in your inside sales team’s ability to respond to customer’s resistance?
  • Do your inside sales reps fail to effectively and efficiently identify key customer needs?

If your answer to any of the above questions is “yes,” then our proven Inside Sales Training is designed for you.

Description:
Inside Sales Training provides the inside sales skills, strategies, and tools necessary for working effectively with customers in a call center or inside sales environment. The proven inside sales workshop allows inside sales reps to prepare better for sales calls, project greater confidence, establish clear direction, identify customer objectives, issues, and needs, and, ultimately, close more business.

The interactive design includes inside sales skill application, group exercises, role plays, video-based instruction, and best practice modeling.

Outcomes and Benefits:
As a result of effectively implementing the Inside Sales Training, sales teams typically:

  • Establish strong skills for phone-based sales communication
  • Shorten inside sales cycles
  • More effectively respond to customer resistance
  • Generate more business
  • Create better customer relationships
  • Advance the inside sales process while focusing on key customer needs

To facilitate implementation and reinforcement, Inside Sales Training is supported by a full set of inside sales tools, job aids, a structured 12-week follow-up program, inside sales mastery sessions, and inside sales training measurement options to measure the business results.

Target Audience:
Inside salespeople and inside sales management

To speak with an LSA Expert and learn about inside sales training program customization and delivery options onsite at your company, please contact us.

Related Information

We value the relationship we have had with LSA over the years. LSA has delivered top quality solutions when we needed them. They pay special attention to ensuring the content fits our current needs and that the facilitators are familiar with our business and culture. I would recommend them to anyone looking to greatly improve the skills of their sales force.

Carol M. Harbin
Manager, Worldwide Sales L&D

AMD

LSA is an excellent training outsource partner! They listen to our needs, are responsive and work at a pace that keeps up with ours. We have found LSA to bring strategic and innovative solutions to meet our business problems by partnering effectively with our staff. I consider them to be an external extension of our team.

Wendy Chinn
Sr. Director, Global Sales Enablement

We turned to LSA Global to help us take our executive selling and solution selling skills to the next level. Their ability to formally assess our situation, identify key sales skill gaps, develop a plan to measure the results, and fully implement a key sales initiative – has been outstanding. LSA delivers the full solution; not just sales training.  I recommend them to any organization looking to transform its sales force the “right way” to sell higher and wider.

Daniel Heckman
Director of Sales-Enterprise Accounts

Avid

Originally, we launched a RFP to partner with a sales training provider to improve the sales skills of our global distributor network. LSA Global challenged our thinking by suggesting we focus on the systemic strategy, culture and talent factors that create sales success before we invested in the more symptomatic needs of sales skills and knowledge. LSA Global identified the two strategic actions to improve overall sales performance and then designed and delivered world class sales training across the globe to help increase revenue and margin.  I’m so happy we took a more strategic approach to sales performance.

Kim Benson
Director Human Resources

Trimble

The introduction and continuous reinforcement of the MEDRAD objectives, vision, and mission was very impressive. By the end of the session, a large majority of the audience understood and was openly able to verbalize these items. LSA did a wonderful job introducing the importance of sales coaching and reinforcement and was able to keep the groups focused.

Cindy Steffen
National Manager, Telesales

LSA Global’s negotiation training assessment and workshop provided sales negotiation tools and practices that have significantly enhanced our negotiations process. Their facilitators understood our business, its challenges and framed the learning in a way that we understood. I am very happy with the value we have received from this program, and would highly recommend LSA to others looking to improve their sales negotiations results.

Jeff Bizzack
President

Service Source

The sales strategy and goal setting session was right on target. It was a very valuable process that I highly recommend to any sales team.

Phil Rosenberg
Senior Vice President of Sales

We recently hired LSA to help us take our client delivery methodology to the next level as we continue to grow and help our clients succeed. The custom strategy and design session exceeded our expectations. They really understood our business and delivered within tight time frames.  They were the best I have seen for this type of complex, visible and strategic work. LSA’s ability to get a group of 20+ executives from around the globe on the same page, push their thinking to new heights, and ensure an executable plan was excellent. I would recommend LSA to anyone looking to take their strategy and strategic execution to the next level.

Rob Sturgeon
EVP Client Delivery

Service Source

LSA Global demonstrated expertise in the sales leadership subject matter, spent the time to make sure the objectives were clear, and showed flexibility in shaping the session and sustaining it. Their facilitator “MEDRADized” the session, looked beyond the obvious, was enthusiastic, was able to keep people’s attention, made it enjoyable, and got the key points across.

Doug Stantial
North America Sales Training Manager

Hyperion has a commitment to lifelong learning. LSA helps us provide the right business sales training, management training programs, and leadership development programs at the right time to meet the needs of both individuals and departments. I especially appreciate their ability to listen to my needs and recommend the appropriate facilitators, solutions and content.

Sarah Parks
Senior Project Manager

Hyperion

The sales negotiations training program was awesome. The facilitator was excellent. We are immediately able to see the relevance and apply it to specific needs at Blackhawk. The preparation and energy was very apparent. The facilitator did a great job keeping the class engaged for the entire day and focused on what mattered most to our success. I am very pleased with the results and like the very relevant and applicable sales negotiations tools. Great job.

Jack Lord
Vice President of Sales

Blackhawk Network

LSA custom designed and delivered the best sales training session that I have ever attended. They focused on our industry, our customers, and our competitors. The materials and facilitators were world class. They were passionate about helping our global sales force understand the fundamentals necessary to be successful and not leave money on the table. I recommend them to any sales force looking to drive profitable revenue and beat the competition.

Carl Dickenson
Sales

Cutera

We needed a way to improve training with our customers. We had to reach a disparate group of people in a very short period time. LSA gave us a new training methodology and a way to go to market with our training that improved our customer touch. LSA delivered what we needed in the time we required.

Hinda Chalew
Vice President of Marketing

Seagate has always found LSA to be a valuable resource. LSA delivers top quality solutions when we need them with just one call. The recent business sales training programs they’ve delivered for Seagate University have been the right solution, highest of quality and customized to our business and culture. I would highly recommend LSA to any company interested in offering top notch learning solutions.

Tammy Dujmovich
Sales, Marketing & Customer Service

Seagate

We engaged with LSA Global to help our team identify opportunities to accelerate our commitment to sales excellence as “The Service Revenue Performance Company” in our market place. The facilitator’s shared passion for our goals created a foundation for sales skill adoption, as did LSA’s keen understanding of our unique business environment. This insight allowed LSA to deliver customized business sales training workshops which were adapted to reflect our specific business dynamics and provided our employees with the models and tools to leverage on every call with customers.

Grant Clarke
Director Client Delivery

Service Source

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