Improving Facilitation Skills at Financial Services Leader

Redwood Shores, CA – LSA Global, the business consulting and training firm that helps fast growth life science, technology, and service companies by powerfully aligning their culture and talent with strategy, today announced results for a customized training program focused on improving facilitation skills through a train the trainer process for an internal team of experienced trainers at a financial services leader.

• 90.4% Job Relevance
• 97.2% Satisfaction
• 152% Knowledge Gain
• 90.5% Net Promoter Score

Our client wanted to focus on improving facilitation skills of their in-house facilitators in order to achieve better learning and performance outcomes without having to rely on external resources. They sought to teach their trainers how to be more powerful presenters, flexible facilitators, and effective trainers in a highly matrixed and fast-pace workplace. Participants learned how to change their content and delivery in order to “drop the lecture format” and make their workshop sessions more cohort-based, business relevant, experiential, interactive, audience-centric, and outcome oriented.

We know from training measurement data that improving facilitation skills combined with outcome-oriented instructional design best practices increases learning, decision making, and performance outcomes in terms of employee engagement, productivity, and retention. To continuously improve after the program, participants were asked to:

• Practice Regularly
  Find ways to facilitate more meetings, workshops, and other group interactions to stay in the groove.
• Observe Frequently
  Learn from what works for experienced facilitators in different situations whenever possible.
• Seek Feedback
  Ask participants for honest feedback on your facilitation style to identify areas of strength and weakness.
• Stay Current
  Read books, articles, and other resources to stay current on best practices in the art of facilitation.

About LSA Global
Founded in 1995, LSA Global is a leading performance consulting and training firm that helps high growth technology, services, and life-science companies create a competitive advantage by powerfully aligning their culture and talent with their strategy. Learn more about getting aligned.