National Customer Event Preparation: Global Technology

Improving Presentation Skills for Customer EventsImproving Presentation Skills for a Fortune 1000 Technology Company

Client Case Study

Situation — Improving Presentation Skills for Customer Events

This Fortune 1000 Global Technology Company recently held their first-ever, national customer event. They wanted to pull out all the stops to ensure that the business presentations reflected the company’s highest standards and brand.

 

Complications

Approach — Improving Presentation Skills for Customer Events

  1. Customized Skill Building
    Trained all twenty-five presenters in presentation content and delivery skills in order to help them:

    • Quickly organize their thoughts and data for clarity and positive impact.
    • Present their ideas and information with confidence and credibility.
    • Use verbal and non-verbal techniques that build trust.
    • Employ proven techniques for using visual aids effectively.
    • Constructively deal with tough or challenging questions.
    • Interact with their audience and be “real.”
    • Adapt their presentations for different audiences through an interactive design.

Approach (cont.)

2.  Practice and Feedback
The customized training programs used videotaped practices and professional feedback to build targeted skills.

3.  Expert Coaching
One-on-one and group coached ensured presenters were able to get their messages across confidently with clarity, credibility, and enthusiasm.

Results

  • 98% audience satisfaction.

Related Information

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From beginning to end, LSA was as invested in making sure the program succeeded as we were. They not only met the needs of our sales organization, but they helped us meet our very tight launch deadline.

The consultant operated with the sense of urgency necessary to ensure that we were ready to roll the business sales training program in a way that made sense.

Without their dedication and sales expertise we would not have been able to launch the program with the success that we did. Thank you LSA for being a valued business partner!

Erin Surprise
PHR, Manager - L & D

In an effort to establish a solid foundation of consultative selling skills for our client-facing teams that can be built on over time, we engaged with LSA Global. By understanding our business and our markets, LSA Global was able to design and deliver the relevant sales skills, tools, and processes that have established the foundation for our future success.

We are extremely satisfied with our decision to work with LSA.  Thank you!.”

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Chief Operating Officer

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The custom strategy and design session exceeded our expectations. They really understood our business and delivered within tight time frames. They were the best I have seen for this type of complex, visible, and strategic work.

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I would recommend LSA to anyone looking to take their strategy and strategic execution to the next level.

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EVP Client Delivery

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What a refreshing change from the half-baked psycho-babble you normally get from training and consulting organizations. LSA gives you the practical and results-oriented assistance you need to define and reach your goals.

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They are great to work with, and even more importantly, they “get it!”

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LSA Global has been a great partner in helping us move toward being “the leading developer of talent in the service performance management industry.”

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They have consistently met or exceeded my (very) high expectations and are always responsive to my needs to increase performance, engagement, customer satisfaction, and sales growth.

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Director Human Resources

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The sales strategy and goal setting session was right on target. It was a very valuable process that I highly recommend to any sales team looking to increase performance.

Thank you LSA Global!

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We turned to LSA Global to help us take our executive selling and solution selling skills to the next level.

Their ability to formally assess our sales situation, identify key sales skill gaps, develop a plan to measure the results, and fully implement a key sales initiative has been outstanding.

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