Improve Leading Situationally at Healthcare Company

<img class="alignnone wp-image-15055 size-full" src="https://lsaglobal.com/wp-content/uploads/2023/02/Increase-in-Leadership-Productivity-at-F100-Insurance-Company.jpg" alt="Increase in Leadership Productivity at F100 Insurance Company" width="1280" height="620" /> <h2>Client Case Study</h2>

Client Case Study

Situation — Improve Leading Situationally at Healthcare

Delta Dental of California and its affiliated companies are dedicated to advancing oral health by providing dental  insurance to nearly one third of the U.S. population. Internally, the organization is dedicated to increasing the skills of its leaders by offering leadership development training to support their desired corporate culture.

After an intensive search, they selected a Situational Approach to Leadership as the foundation of their leadership development program.  The goal was to have the entire company buy into the need to Improve Leading Situationally at Healthcare across the company.

Complications — Improve Leading Situationally at Healthcare

Implications — Improve Leading Situationally at Healthcare

  • If the company does not define what they expect from leaders and equip them with the skills and tools to lead an engaged workforce, they risk not performing at their peak.

Approach

  1. Kickoff
    Agree upon success metrics and get leadership buy-in.
  2. Communications
    Develop and implement communications plan to ensure everyone understand the “why” and the importance of the leadership initiative to the organization.
  3. Pilot & Learn
    Pilot the program with key business leaders, learn, make adjustments, and agree upon rollout plan to ensure leaders adopted the key leadership practices.
  4. Deliver & Reinforce
    Train-the-trainer so that Delta Dental could facilitate 250 leaders through the program.  Provided job aids, tools, and resources for one-on-one meetings, conversation starters, worksheets, articles, videos, and 1×1 executive coaching.
  5. Measurement
    Level 1 through 5 Training measurement and suggested next steps.

Results

  • Level 1 Satisfaction Survey
    93% of participants were engaged and 97% would recommend the training.
  • Level 2 Learning Survey Multi-rater Survey
    98% of participants learned new skills.
  • Level 3  On-the-job Improvement Performance Data from Participants and Direct Reports
    87% of participants applied new skills on the job. 76% of direct reports saw their leaders apply new skills.
  • Level 4 Business Impact
    87% of participants saw an improvement in team performance of 27%.  90% of direct reports saw an improvement in team performance of 25%.  60% of direct reports saw an improvement in their own performance.
  • Level 5 ROI
    11% increase in overall team performance resulting in an ROI of 156%.  Participants who received high support from their leaders saw 87% improvement in leader behaviors and 35% improvement in team performance.

We turned to LSA to help us custom design and deliver a action leadership and management development curriculum to help drive performance across the company.

They have done an excellent job diagnosing the business situation, designing an approach that fits our unique culture, and delivering first class solutions.  Thank you!

Sally Buchannan
VP Human Resources

I continue to be impressed by the level of leadership development training and management expertise and quality of advice and facilitation that LSA has to offer.

What a smart and client-centric group of great people who really know how to help assess and develop high performing leaders.

Tracy Esposito
Director

zynga LSA Global gaming client

We greatly value our relationship with LSA Global.

They focused on understanding our unique culture and helping us to move our strategic priorities forward.

LSA continues to deliver top quality executive coaching, consulting, and leadership development solutions that are highly customized for our unique situation.

I highly recommend LSA Global to anyone looking to greatly improve their leadership, management, and project capabilities.

Bonnie S. Olson
Vice President of Human Resources

LSS

LSA’s approach and ability to bring the right leadership and management expertise and approach to eBay has been a great asset.

They really focus on helping us succeed in any way they can and definitely lifted up our leadership and management development capabilities.

Mike Normant
Learning & Development

ebay

At a time of change in our marketplace, LSA Global did an exceptional job helping our executive team create strategic clarity by helping us to define, clarify, and prioritize our corporate vision, mission, values, differentiation, target clients, strategic priorities, success metrics and key roles.

They beautifully navigated a very difficult and fuzzy situation, respectfully cleared out all of the cultural elephants, and shared impactful insights and leadership development theories along the way. They have transformed our business.

Laurie Sewell
President & CEO

Servicon-Logo-LSAGlobal

You have become our premier change leadership strategic partner. Your expertise in the human side of change is unparalleled and enabled our company to successfully implement our ERP Solution under challenging and ever-changing circumstances.

Thank you for your practical and outcome-oriented approach.

Ted Ramlet
CIO & SVP

McKesson

We selected LSA Global over 5 other companies to help our key executives improve their overall communication and executive presentation capabilities. LSA exceeded our expectations.

I highly recommend LSA to any executive team looking to better organize and more effectively deliver key executive-level messages — especially when the stakes are high.

Todd Power
Office of the CEO

Thank you to LSA Global for their partnership and support in helping us to design and roll-out highly needed and valuable leadership and management development programs that fit our unique situation.

I personally have partnered with LSA Global at four of my previous companies. It continues to be a delight.

We look forward to partnering with them for a long time to develop our managers and leaders.

Suzanne Kinner
VP Human Resources

Blackhawk Network

It was a challenge to find a consultant with an approach to performance improvement that fit our unique performance culture and style. We were pleasantly surprised to discover LSA’s depth of expertise in the fields of motivation, developmental coaching, performance management, and measurement.

LSA seamlessly integrated those components without our folks feeling like the intervention was forced. They understood what we were trying to accomplish, helped us clarify our objectives, and created a solid, refreshing approach that quickly got us moving and engaged at all levels across the organization.

Overall, I couldn’t be happier that we found a true strategy and implementation partner in LSA.

Doug Hansen
President and Director

Redwood Trust

LSA exceeded all my expectations.

We interviewed 7 potential training and consulting partners and selected LSA due to their expertise, flexibility, and breadth and depth of leadership solutions.

We were able to design a highly customized, focused, and relevant management training program that fit our unique needs.

Our leaders and managers galvanized as a team and are better prepared for the rigors of a leading their teams in a very competitive and fast-changing market.

Mitch Mandich
CEO

Edify

LSA helped us with leadership development by designing a solution to match our unique needs and culture.

It was a huge success. I would highly recommend LSA to help take leaders and managers to the next level.

Karen King, SPHR
Manager, Human Resources

Alliance Data

Working on our HR Strategy was so eye opening.  I feel so much better prepared to be successful as a leader individually and collectively.

Now the entire HR leadership team can drive our growth strategy forward in a way that makes sense.

Kristin Talastas
Director, HR Shared Services

lucid-motors-logo-LSA-Global

Thank you for a great leadership development session today. The facilitator was brilliant.  The team got a lot out of it (as did I).

I believe it will help us create an even higher performance culture by ensuring we have a common understanding of how to create higher performance and work toward clear and common strategic goals.

Simon Jefferson
Managing Director

AKQA

The customized leadership program was very practical and achieved our goals. LSA adapted very well to our group and the situation and helped us build trust and awareness of successful leadership styles. We look forward to the next steps.

Erik Okholm
Director of Software Development

I continue to be impressed by the depth and breadth of LSA’s expertise in leadership development, and management development.

What a smart and client-centric group of great people who really know how to help leaders attract, engage, develop and retain top talent in a practical and results-driven manner.

Thank you LSA!

Tracy Esposito
Director, HR Business Partner

Evaluate your Performance

Toolkits

Toolkits

Get key strategy, culture, and talent tools from industry experts that work

More

Health Checks

Health Checks

Assess how you stack up against leading organizations in areas matter most

More

Whitepapers

Whitepapers

Download published articles from experts to stay ahead of the competition

More

Methodologies

Methodologies

Review proven research-backed approaches to get aligned

More

Blogs

Blogs

Stay up to do date on the latest best practices that drive higher performance

More

Client Case Studies

Client Case Studies

Explore real world results for clients like you striving to create higher performance

More