Most Change Programs Fail
Bain & Company reported that most change programs fail. Their research found only 12% of change initiatives they surveyed achieved what the change programs set out to do. And over one-third failed miserably.
What’s Going On?
Certainly any executive team planning major change needs to understand why change programs fail and consider carefully how to avoid the most common change pitfalls.
A Typical Scenario
In effect, the senior team tells frontline managers and employees what to do. Great if all levels buy into the proposed plan for change. But that happens in less than half the change initiatives.
Here’s The Rub
The frontline needs to be involved in change from the beginning. Change that is imposed from the top down without alignment and buy-in with those who are affected by the change is doomed to produce lackluster results. To really achieve change program goals, organizations need everybody aboard…it needs to be an all-hands effort.
Six Key Ingredients to Successful Change
1. A Ruthlessly Clear and Simple Goal
The goal should make sense for the business and be easily understood by all employees.
2. A Sense of Universal Participation
Each employee should feel that they own a role in the change initiative’s success. They should feel empowered to make the daily decisions that support the change.
3. Recognition of the Importance of the Goal
There should be a sense of urgency throughout the work force that the change matters. Frequent and regular communication to all employees should emphasize the importance of reaching the goal and focus sustained energy toward it.
4. Clear Roles and Responsibilities
Line managers should know what part they play and they, in turn, need to be sure their teams understand what they are expected to do.
5. Straightforward Accountability
As the plan is implemented, there should be high levels of accountability – rewards for those who follow the new path and hit their targets and consequences for those who don’t.
Keep track of progress toward the goal and use transparency to keep everyone in the loop. Benchmarks reached deserve celebration. Missed targets have implications that affect other functions and teams. Nothing should be hidden.If tweaks are needed to the plan, they should be made as a whole team effort.
The Bottom Line
When change is needed to catch up or to outperform your competition, make sure you do it right. Done wrong, you waste time, money, productivity and risk employee disengagement.
To avoid being one of the companies where your change programs fail, download Rhapsody in Change: How to Mobilize, Design and Transform Your Change Initiative
How to Sell Value versus Price
7 Threats to a Positive Company Culture
I consistently look to LSA Global when I need custom programs put together for my client groups. I can always count on LSA to do a thorough needs analysis and to put together spectacular programs that are well received. Their management development and performance management expertise and professionalism make them one of my top-rated learning and development partners.
HR Program Manager
We signed up with LSA early on–as their 22nd Member! Since then, our organization’s learning needs have increased and decreased and increased again with the changing times. The beauty of the LSA business model is its flexibility…when we needed to supplement our own internal resources, we used LSA services knowing that we could depend on the outstanding quality of the leadership development and management training programs they provide.
LSA’s approach and ability to bring the best resources to eBay has been a great asset. They really focus on helping us succeed in any way they can and are very flexible in meeting our management and talent needs.
Learning & Development
LSA’s Employee Engagement Consulting and Survey work has provided critical visibility into: how well our people are holding up under the general economic environment, as well as, the specific challenges that face biotechnology companies in their efforts to discover and develop new medicines; their level of alignment and commitment to XOMA’s Vision and mission critical strategies; how leadership practices and management systems support an environment that engender commitment, and the specific actions that our leaders can take to improve on areas that are important to our people. I highly recommend LSA’s employee engagement solutions.
Vice President, HR and IT
LSA’s consultant designed and delivered a half-day team building solution for our recent conference. It included careful customization to integrate the design with our new mission and values. Everyone had fun and identified key issues with our teamwork. Altogether a great program!
Director of HR
The refreshing thing about LSA is that they focus on understanding our business situation and helping me succeed instead of selling a product. With over 150 experts, they are an invaluable resource that helps me deliver higher quality results faster. I recommend them to anyone looking to improve the performance of their workforce.
VP of Human Resources
I am very impressed with the quality of work and talent. LSA did a great job of listening to my needs and providing the exact management training program expertise I needed to get the job done.
Director, Business Planning & Analysis
I’ve been associated with LSA for the last 8 years and have found them to be an extremely professional, well managed full service training organization. Since working with LSA, I’ve participated in a number of solutions ranging from Performance Management to Assertiveness Training – I’ve found that the quality of the resources is superior. They are well prepared and have definitely done a considerable amount of pre-work in order to customize our culture and business into the total learning experience – making it most beneficial for our employees.
Human Resource Manager
Our company engaged LSA to do a specialized “train the trainer” program, and the consultant’s performance outdid our exceptionally high standards for such a program. Very crucial to the success of this program was the work done upfront to discuss our needs and to interview key members of our organization so that the program specifically met our goals. Our facilitators continue to comment on the success of the program. Thanks also for the follow-up.
Chief Financial Officer
I continue to be impressed by the level of leadership development and management expertise and quality of advice and facilitation that LSA has to offer. What a smart and client-centric group of great people who really know how to help leaders attract, engage, develop and retain top talent.
Director, HR Business Partner
We consider LSA our true business partner in the areas of Learning and Organizational Development. From Strategic Planning to Presentation Skills and Management Training, they continue to provide excellent value and extremely high quality solutions – not just one time events. I recommend them to anyone looking to drive true business results.
Michelle A. Mitchell
Vice President, Worldwide Human Resources
LSA has become the gold standard in team building and management training at Genomic Health! I have a hard time finding facilitators that come close to their level of customization, expertise and experience.
Director of Human Resources
LSA helped us design and deliver a blended learning solution for our leaders to help drive our growth plans in a way that aligned with our specific culture and values. LSA understood our business, had deep expertise in the content areas, tailored the programs to fit our specific needs, and delivered great results. They constantly strive to deliver business impact and align their solutions with our business initiates, culture, and performance management systems. I highly recommend them to anyone looking to take their leaders to the next level.”
Beth A. Taylor
Vice President of Human Resources
LSA helped to meet the needs of my teams within a very narrow timeframe. My team walked away with highly useful management tools and practices. LSA saved us time in delivering the right solution for our specific needs.
Director, Software Engineering, EPG
LSA’s customized Effective Presentation Skills program has helped me elevate my presentation skills to the next level. I now have a much greater self-awareness of my presentation skills and can leverage off of my strengths while working to improve upon other areas. I would definitely recommend this solution to anyone for whom business presentations are an integral part of their job.
Senior Marketing Manager
Download key published insights and tools from industry experts highlighting best practices in the areas of talent, strategy and culture.
Want to know how you stack up against leading organizations? Receive a complimentary benchmarking analysis courtesy of an LSA Expert.
Get up to speed on timely solutions critical to your business. Published by LSA Experts based upon client feedback and key industry trends.
First we identify the key metrics you want to improve. Then we assemble a dedicated team of elite experts who have successfully solved similar problems with similar clients.
Stay up to do date with the latest information on how we help high growth companies align their culture and talent with strategy.
Real world consulting and training approaches from LSA projects, providing insights on how your company can outperform the competition.