How Culture and Employee Engagement are Linked

two men are pushing giant puzzle pieces together of Culture and Employee Engagement

Culture and Employee Engagement are Linked
We believe corporate culture and employee engagement are two pieces of a puzzle that fit perfectly together and are not complete without the other. IN terms of high performance, that is how closely they are linked.

Organizational Culture
Let’s start with organizational culture. While different pockets of culture can exist in various teams and geographies within a company, we think of organizational culture as a company-wide construct. It is “The Way” things truly get done on a day-to-day basis.

Organizational culture is made up of the behaviors and practices of the company as a whole. It includes the known and unspoken values, beliefs and assumptions that underlie how and why things get done. Organizational culture represents the norms that define how employees behave and what they believe.

Culture and Performance
And, in terms of performance, organizational culture matters. Our organizational alignment research found that corporate culture accounts for 40% of the difference between high and low performing organizations in terms of profitable revenue, customer retention, leadership effectiveness and employee engagement.

Employee Engagement Is About Organizational Health
We believe that measuring and improving employee engagement is a powerful talent management tool to help attract, develop, engage and retain top talent. We think of employee engagement as looking at an individual employee’s level of advocacy, discretionary effort and intent to stay. Employee engagement surveys typically help leaders and managers understand how their individual employees feel about their work situation.

And while engagement certainly provides a perspective about the impact that the overall culture has on employee’s attitudes toward their job, we do not believe that employee engagement surveys fully measures cultural effectiveness. We see high levels of employee engagement as an outcome of a healthy organizational culture, not the cause.

Employee Engagement and Performance
Like workplace culture, employee engagement also matters in terms of business performance. On average, highly engaged employees create:

  • 18% greater productivity
  • 12% higher customer satisfaction
  • 51% less voluntary turnover.

How Does Culture and Employee Engagement Fit Together?
Through our work with clients in the field of high performance both in terms of organizational culture and employee engagement, we have found that organizations with stronger cultures also have a highly engaged workforce. And we have identified three cultural components that have the highest correlation to higher levels of employee engagement:

1. Alignment with Goals
High performance companies ensure that their culture is aligned with their strategic priorities.  You will know alignment with goals is happening when employees:

  • Understand the company’s plans for future success
  • Believe the organization will be successful in the future
  • Can articulate how their job helps the organization achieve success
  • Know how they fit into the organization’s future plans

2. Trust in Senior Leaders
Trust is the foundation for any healthy organizational culture.  You will know healthy levels of leadership trust are happening when employees:

  • Trust the leaders are setting the right course
  • Believe the senior leadership team is up for the task of leading the company to future success
  • Feel the leaders are honest, trustworthy and demonstrate integrity

3. Feeling Valued
When employees feel valued, their engagement and productivity rise, and they are motivated to do their jobs better.  You will know employees feel valued enough when they:

  • See meaningful investments being made to make employees more successful
  • Feel valued as the company’s most important resource
  • Are rewarded and recognized proportionately for contributing to the organization’s success
  • Believe that leaders are committed to making it a great place to work

The Bottom Line
When you have a culture that supports your strategy and employees who are fully engaged, you have a winning combination that is hard for your competitors to replicate.

To learn more about culture and employee engagement, download the latest Employee Engagement and Retention Toolkit Now

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Vice President, Human Resources

LSA provided top notch solutions right when and how we needed them. They exceeded my expectations from a speed, quality, and cost standpoint. I recommend them to anyone looking for a true business partner in the Learning and Development arena. The breadth and depth of their expertise has helped us hit tight deadlines across multiple projects.

Fortune 500 Financial Services Company
Director of Infrastructure & Technology

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HR Project Manager - Training & Development, PHR

LSA has become the gold standard in team building and management training at Genomic Health! I have a hard time finding facilitators that come close to their level of customization, expertise and experience.

Emily Couey
Director of Human Resources

Working with LSA Global has proven to be extremely valuable and worthwhile. LSA understands our business, has deep expertise in content areas, and tailors the programs to deliver great results. The facilitator was extremely knowledgeable about Working Globally with India and her energy and passion made the session interesting, fun, and enjoyable for all that attended. The participants walked away extremely pleased along with highly useful practices and tools. I would highly recommend LSA Global to any company that has partners or offices in India.

Glenn McGillivray
Human Resources Business Partner

Intuit

I had been working with LSA for many years with my prior company. Currently, I’m with a company who hadn’t done much basic management skills training. After identifying and presenting a program recently, our managers are excited and talking in the halls about the great experience. LSA saves us time in delivering the right training for our needs.

Phyllis Moracco
HR Director

We partnered with LSA to pilot a customized behavioral interviewing program to help ensure that we continue to hire the best and brightest as we continue to rapidly scale. LSA’s ability to understand our business and our unique culture combined with their desire to ensure that the best practices framework truly fits our performance environment and is highly adopted by our people is a real blessing. Most other firms want to just ‘give you training.’ Not LSA, they are focused on helping me hit our hiring forecasts and attract A players.

Jennifer Remling
Director of Global Recruiting

AKQA

We recently contacted LSA Global to assist us with a unique training request. We gave LSA a very short deadline and LSA custom designed a training program to meet our exact requirements within the limited time allotted to them. We found their facilitator to be well versed in the subject matter and very credible; the design provided practical and valuable information to our team of managers. I highly recommend LSA Global, particularly in the area of management training.

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Senior Vice President

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Kortney Riddle
HR Manager

We consider LSA Global our outsourced learning and development partner. We worked closely with LSA to customize a management development program to meet our growing business needs. I would highly recommend LSA to any company wanting to deliver quality learning solutions.

Terri Wright-Scheer
Vice President Human Resources

In my years working with LSA, it seems like I’ve had a personal consultant at my fingertips to help me identify just the right solution to satisfy our needs. The entire LSA team has become a trusted friend of Actel — assuring we provide state-of-the-art learning to meet our complex, high-tech business and people needs.

Linda Mitchell
Training Manager

Thank you to LSA Global for their partnership and support in helping us to design and roll-out our valuable management development training program. I personally have partnered with LSA Global at four of my previous companies. It continues to be a delight working with LSA. We look forward to partnering with them at Blackhawk Networks for future training and consulting needs.

Suzanne Kinner
VP Human Resources

Blackhawk Network

I am very impressed with the quality of work and talent. LSA did a great job of listening to my needs and providing the exact management training program expertise I needed to get the job done.

Don Pryor
Director, Business Planning & Analysis

Here’s a token of my appreciation for ALL your efforts. I’m offering my most sincere appreciation, and it extends to all the folks who made our customized management development programs possible.

Susan Anderson
Workforce Planning Bureau

We contacted LSA to help us with customized management development. LSA worked with me to identify a solution that would meet our exact needs. We decided to start at the top and ran the program for our executive team. It was such a great success that we hope to roll it out companywide. We look forward to a long-term partnership with LSA Global and their team of experts.

Barry L. Byrd, SPHR
Human Resources Manager

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