Management Team Development Rollout: High Tech

Management Team Development

Improving Management Team Skills at a Fast-Paced High Tech Company

Client Case Study

“LSA exceeded all my expectations. We interviewed 7 potential Management Team Development providers and selected LSA due to their expertise, flexibility, and depth of solutions. We were able to customize a targeted Management Team Development course to meet our exact needs.

Our leaders galvanized as a team and are better prepared for the rigors of a competitive market.  Thank you!”

Mitch Mandich | CEO | Edify

Situation

Edify Inc., a leading provider of voice and speech solutions for the enterprise, was growing fast and wanted to use a customized management development program to:

  • Ensure that the entire organization has a level set for key management skills, knowledge, and values.
  • Create a powerful leverage point to drive productivity, morale, and a cross-functional team approach.
  • Energize the management team and the entire organization to meet high growth targets.
  • Raise the overall business acumen to drive success.

Complications

  • New Ways of Working
    The majority of the management team was new to the company and new to a senior leadership role that required more strategic thinking and increased decision making responsibility.
  • Employee Engagement
    During challenging economic times with increased pressure to grow, employee engagement, commitment, and motivation was dropping.

Approach

  1. Assess and Plan: Clearly determine the current situation, the desired state, and a plan to achieve goals by:
    • Interviewing key Executive and participant stakeholders
    • Reviewing key management support systems and industry best practices
    • Determining the appropriate training measurement approach
  2. Design: Custom design a solution to meet the specific business objectives and strategic priorities.
  3. Deliver: Utilize word-class industry, functional, and technical expertise to deliver maximum impact (quality and return) on the right target audience in the most efficient (cost and time) manner.
  4. Evaluate: Determine return on investment and suggest next steps to ensure that the new knowledge, skills, and values are transferred back to the job.

Results

  • 99.2% leadership team satisfaction
  • 144% leadership team reported knowledge gain

Related Information

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LSA understood our business, had deep expertise in the content areas, customized the leadership development programs to fit our specific needs, and delivered great results in alignment with our strategic priorities, culture, and performance management systems.

I highly recommend them to anyone looking to take their leaders and the performance of their teams to the next level.

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Having taken on a new executive leadership role, one of my first calls was to LSA Global to help my leadership team to design, implement, and cascade clear strategic plans.  First, LSA helped our leadership team identify the strategy, culture, and talent areas that mattered most to create organizational alignment.

Then they helped facilitate the design of a strategic growth plan that is clear, compelling, believable, and implementable. We now have 100% commitment from an aligned leadership team and key stakeholders going forward.

I would recommend LSA to anyone who wants to create high levels of strategic alignment, growth, and performance.

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I have engaged LSA to help develop best-in-class programs in the areas of: Executive On-boarding, Manager Training, Sales Training and Coaching, Employee Engagement, and Instructional Design.

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LSA seamlessly integrated those components without our folks feeling like the intervention was forced. They understood what we were trying to accomplish, helped us clarify our objectives, and created a solid, refreshing approach that quickly got us moving and engaged at all levels across the organization.

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We consider LSA Global the top outsourced learning and development partner.

We work closely with LSA to customize leadership and management development programs to meet our growing business needs.

I would highly recommend LSA to any company wanting to deliver high quality and practical learning solutions for their leaders and managers.

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We consider LSA to be our trusted learning and development partner and a valued extension of our team as we rapidly scale.  Thank you LSA!

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Thank you to LSA Global for their partnership and support in helping us to design and roll-out highly needed and valuable leadership and management development programs that fit our unique situation.

I personally have partnered with LSA Global at four of my previous companies. It continues to be a delight.

We look forward to partnering with them for a long time to develop our managers and leaders.

Suzanne Kinner
VP Human Resources

Blackhawk Network

I continue to be impressed by the depth and breadth of LSA’s expertise in leadership development, and management development.

What a smart and client-centric group of great people who really know how to help leaders attract, engage, develop and retain top talent in a practical and results-driven manner.

Thank you LSA!

Tracy Esposito
Director, HR Business Partner

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