Client Case Study
Situation
This fast-growing Hardware and Software Company began to experience heightened attrition among its North American sales force.
The relationships, technical skills, and creative problem-solving methods which characterized the Field Organization became highly attractive as the marketplace for such services dramatically expanded.
When attrition in one mission-critical field group hit 25%, customers began to complain the loss of continuity and talent was seriously affecting service levels.
Complications
Approach
Results
In twelve months:
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