Client Stories > Increasing Employee Retention: Technology

Increasing Employee Retention: Technology

Increasing Employee Retention Technology

Helping Leaders to Retain Top Talent at a Technology Company

Client Case Study

Situation: Increasing Employee Retention

This fast-growing Hardware and Software Company began to experience heightened attrition among its North American sales force.  What initially looked like a short-term talent fluctuation revealed deeper, structural issues tied to how sales roles, incentives, leadership, and culture impacted attrition.

The relationships, technical skills, and creative problem-solving methods which characterized the Field Organization became highly attractive as the marketplace for such services dramatically expanded.

When attrition in one mission-critical field group hit 25%, customers began to complain the loss of continuity and talent was seriously affecting service levels.

Complications

  • Talent Squeeze: Mature competitors, as well as start ups, began to raid the company’s top talent.

Approach: Increasing Employee Retention

  1. Surveyed the compensation marketplace and ascertained that compensation was at or above marketplace norms.
  2. Assessed the underlying causes of attrition and found the major drivers of turnover stemmed from managerial practices. (However, most managers did not understand or feel a sense of ownership for their role in retention.)
  3. Implemented Retaining Top Talent with field managers at every level to improve the management practices proven to increase retention.
  4. Improved selection and employee assimilation efforts.

Results
In twelve months:

  • 40% decrease of attrition in the critical group (25% to 15%)
  • 36% decrease of overall attrition in the field workforce (18.5% to 11.7%)

Related Information

LSA Global has provided our Employee Engagement Survey for the past 3 years.

Their ability to help us sort through complex organizational changes and provide data-based insights has been excellent.

LSA provides great value, and I highly recommend them.

Mike Normant
Senior Director, Training & Development

Service Source

We looked to LSA Global as a consulting partner to help us explore innovative and scholarly approaches to promote employee engagement and sustain the unique high performance culture we’ve built over the last decade.  LSA helped us perpetuate coaching as a discipline across the organization by integrating our core values, goal setting, and performance management.

We appreciate LSA’s commitment to cutting-edge practices to help keep us a step ahead during this time of rapid change.

Rosalyn Chan
Vice President, Human Resources

Redwood Trust

LSA’s Employee Engagement Survey and Consulting work has provided critical visibility into what matters most to our people as well as the specific challenges that face biotechnology companies.

Their ability to identify engagement drivers and engender commitment to the specific engagement actions that our leaders can take to improve engagement and retention in our unique circumstances are top notch.

I highly recommend LSA’s to anyone looking to truly engage and retain top talent in a way that aligns their unique culture and strategy.

Chris Wells
Vice President, HR and IT

We have had a very beneficial partnership with LSA. Their recent Leadership Development Program helped us to identify, develop, and retain top leaders. It was instrumental in helping take our company and our key people to the next level. I would recommend them to anyone looking to truly develop and retain top talent.

Steve Janowsky
Vice President of Operations

Proxicom

I continue to be impressed by the depth and breadth of LSA’s expertise in leadership development, and management development.

What a smart and client-centric group of great people who really know how to help leaders attract, engage, develop and retain top talent in a practical and results-driven manner.

Thank you LSA!

Tracy Esposito
Director, HR Business Partner

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