Increasing Employee Retention: Technology

Helping Leaders to Retain Top Talent at a Technology Company

Client Case Study

Situation

This fast-growing Hardware and Software Company began to experience heightened attrition among its North American sales force.

The relationships, technical skills, and creative problem-solving methods which characterized the Field Organization became highly attractive as the marketplace for such services dramatically expanded.

When attrition in one mission-critical field group hit 25%, customers began to complain the loss of continuity and talent was seriously affecting service levels.

Complications

  • Talent Squeeze: Mature competitors, as well as start ups, began to raid the company’s top talent.

Approach

  1. Surveyed the compensation marketplace and ascertained that compensation was at or above marketplace norms.
  2. Assessed the underlying causes of attrition and found the major drivers of turnover stemmed from managerial practices. (However, most managers did not understand or feel a sense of ownership for their role in retention.)
  3. Implemented Retaining Top Talent with field managers at every level to improve the management practices proven to increase retention.
  4. Improved selection and employee assimilation efforts.

Results
In twelve months:

  • 40% decrease of attrition in the critical group (25% to 15%)
  • 36% decrease of overall attrition in the field workforce (18.5% to 11.7%)

Related Information

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The practical, no-nonsense, and outcome-oriented approach really helped us all get on the same page and set us up to be a high performing leadership team to focus on what matters most.

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Kudos to LSA Global.  They delivered exactly what I wanted under ever-changing conditions.

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I would highly recommend LSA Global for any sales enablement team looking to increase the engagement and speed to productivity of their sales force. We are excited to implement the program globally as we continue to scale.

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I’m not sure if I’ve run across a company that can match the depth and quality of LSA’s consultants and facilitators.

I highly recommend LSA to anyone seeking a trusted training, coaching, and consulting partner to improve performance – at both a tactical and strategic level.

They really get talent, learning, and performance.

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I highly recommend LSA to anyone that is attempting to help take their leadership and management talent to the next level.

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LSA’s action-learning leadership approach has been very beneficial to me, our leadership team, and the entire organization.

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They immediately helped us to improve our ability to continue to hire top talent that fits our culture and talent management strategy as we rapidly scale.  Thank you!

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Having a training outsourcing partner like LSA to support our talent management needs has been a real blessing. In an emerging company where typically you can’t afford the infrastructure necessary to provide a full range of offerings, having an external partner like LSA has been a blessing.

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The quality of LSA’s Leadership Training Programs and facilitators is always top notch. We recognize and appreciate the hard work LSA always goes through to align to our unique culture and meet our specific requirements. Thank you for regularly going above and beyond. Your support and dedication, both on the strategic and tactical side, have been outstanding!

Anna Meyer
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