Improving Conflict Management Skills During Rapid Growth: Technology

improving conflict management skills

Managing Conflict to Increase Productivity at a Technology Company

Client Case Study

Situation: Improving Conflict Management Skills

Cadence Design Systems is the world’s largest supplier of EDA technologies and engineering services. The objectives of this project were to help key employees effectively navigate through a conflict situation by:

  • Increasing collaboration across the company
  • Reducing stress for challenging interpersonal interactions
  • Improving the way conflicts are resolved before they negatively affect other parts of the organization
  • Minimizing the escalation of conflict
  • Making better team decisions

Complications: Improving Conflict Management Skills

Approach: Improving Conflict Management Skills

Designed and delivered a customized training program that was highly relevant, and interactive focused on:

  1. Basic Conflict Management Concepts and Best Practices
    Why conflict management? What is conflict management? When and how to use conflict? Why use conflict management? Tools and approaches to better manage conflict.
  2. Types of Conflict Management
    How to handle different types of conflicts at work related to differing goals, means, perceptions, values, styles, and needs.

Approach (cont.)

  1. Modes of Conflict Management:
    • Avoidance
    • Compliance
    • Competition
    • Compromise
    • Cooperation

4.  Conflict Management Model
Calming yourself, analyzing the conflict, setting mutual goals, brainstorming options, selecting and implementing the best options, reflecting and learning to improve future interactions.

Results
For 217 managers and directors:

  • 97.4% satisfaction
  • 121% knowledge gain

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