Client Case Study
This regional Telecom Company developed a new market strategy and began the transition from a utility to a high-tech, communication service organization. In preparation for this strategic shift, IT leaders wanted to prepare their mid-level managers to take on a leading role in executing a new strategy that would double the size of the company and put it on a national scale.
The goal for this initiative was to provide mid-level IT managers with executive management skills, greater leadership perspective, and core capabilities needed to take on critical new responsibilities, change initiatives, and new technologies. Specific goals for emerging leaders included:
The program combined traditional executive and leadership development approaches with an action learning format. Once a month for 4-hours, we provided targeted training on topics such as communication skills, problem solving, conflict management, motivating employees, risk management, and others. For the remainder of that day, and in between sessions, participants worked in cross-functional teams, with a goal of providing a significant contribution to the company’s bottom line or competitive position.
Teams progressed through the phases of a major project while they received just-in-time training, coaching, mentoring, and the tools necessary to succeed. Four teams of 4 participants went through the following steps over a twelve-month timeframe:
During the course of the project, each team received the following just-in-time support:
In twelve to twenty four months:
LSA worked with our Executive Leadership Team to help create strategic clarity and alignment as we look to increase our growth rate and unlock innovation. They masterfully handled very complex, challenging, and high stakes leaders, decisions, and cultural nuances to help us identify what matters most and move toward one unified direction.
Their practical, straightforward, and client-centric approach was refreshing. I highly recommend them to any executive team looking to get aligned to create even higher performance. They are lights out awesome!
Chief Financial Officer, Partner
Thanks for your incredible patience and passion working with our leadership team to create alignment.
Your leadership and executive coaching services have been one of the most effective I’ve ever known.
Debbie Von Raesfeld
Director and HR Business Partner
LSA’s action-learning leadership approach has been very beneficial to me, our leadership team, and the entire organization.
The balance of development and results has been excellent.
We have made huge progress, and I was also able to identify 2-3 high potentials while having the extra benefit of people stepping up to carry key strategic projects forward.
The experience was better than anticipated. I could not be more pleased.
President & CEO
We have had a very beneficial partnership with LSA. Their recent Leadership Development Program helped us to identify, develop, and retain top leaders. It was instrumental in helping take our company and our key people to the next level. I would recommend them to anyone looking to truly develop and retain top talent.
Vice President of Operations
Having taken on a new executive leadership role, one of my first calls was to LSA Global to help my leadership team to design, implement, and cascade clear strategic plans. First, LSA helped our leadership team identify the strategy, culture, and talent areas that mattered most to create organizational alignment.
Then they helped facilitate the design of a strategic growth plan that is clear, compelling, believable, and implementable. We now have 100% commitment from an aligned leadership team and key stakeholders going forward.
I would recommend LSA to anyone who wants to create high levels of strategic alignment, growth, and performance.
Vice President, General Manager
At the onset of our engagement with LSA, I was skeptical that an outside firm would be able to understand and dissect our organization’s highly complex and technical business challenges.
However, through the leadership team interview and strategy retreat processes that LSA utilized, they provided a fresh, innovative, and practical perspective that created tremendous strategic value and focus for our executive leadership team.
As a result, I would highly recommend LSA Global to any leader struggling with building the strategic alignment and high performance teams necessary to generate sales growth, in a way that fits their unique corporate culture.
We selected LSA Global over 5 other companies to help our key executives improve their overall communication and executive presentation capabilities. LSA exceeded our expectations.
I highly recommend LSA to any executive team looking to better organize and more effectively deliver key executive-level messages — especially when the stakes are high.
Office of the CEO
LSA consistently delivers for me and my team. Recently they demonstrated the criticality for executives to look beyond current ethics topics and focus on applying fundamental values in everything they do to demonstrate true leadership. They successfully delivered in two hours what most leadership development facilitators would spend an entire day trying to communicate.
Nick Voyvodich, SPHR
The quality of LSA’s Leadership Training Programs and facilitators is always top notch. We recognize and appreciate the hard work LSA always goes through to align to our unique culture and meet our specific requirements. Thank you for regularly going above and beyond. Your support and dedication, both on the strategic and tactical side, have been outstanding!
As a high growth agency with cutting edge talent, we hired LSA Global to help clarify our strategy and work with our executive leadership team to help implement strategic changes in a way that made sense for our unique culture.
The work was so successful that we also hired them to coach our key leaders. LSA has been instrumental in helping us transition to a new leadership team and triple revenue. In this age of useless consultants, I highly recommend their practical and business-oriented approach to strategy, culture, and talent.
LSA exceeded all my expectations.
We interviewed 7 potential training and consulting partners and selected LSA due to their expertise, flexibility, and breadth and depth of leadership solutions.
We were able to design a highly focused and relevant management training course that fit our unique needs.
Our leaders and managers galvanized as a team and are better prepared for the rigors of a leading their teams in a very competitive and fast-changing market.
Having tripled in size and recently merged, LSA helped our executive team to increase our level of strategic alignment, to solidify our new direction, and to push our agency forward.
As we look to rapidly scale, the clear, actionable, and critical few strategic moves combined with how we differentiate ourselves to our top accounts and target clients has really set us on a great path to success.
This is exactly what we needed to get to the next level. Thank you LSA!
Thank you for a great leadership development session today. The facilitator was brilliant. The team got a lot out of it (as did I).
I believe it will help us create an even higher performance culture by ensuring we have a common understanding of how to create higher performance and work toward clear and common strategic goals.
LSA helped us with leadership development by designing a solution to match our unique needs and culture.
It was a huge success. I would highly recommend LSA to help take leaders and managers to the next level.
Karen King, SPHR
Manager, Human Resources
The customized leadership styles and coaching program was the best training that I have ever attended. The facilitators were phenomenal. They have a wealth of experience and knowledge coupled with compassionate and caring styles. I’d highly recommend this leadership training program to any manager, director, or executive looking for a life changing leadership program.
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