On-the-Job Training to Reinforce Learning
On-the-job training to reinforce learning has significant advantages over the kind of old-school training that occurs in a classroom environment. But it, too, can be a waste of time unless it’s done right.
Most training gurus agree that on-the-job training is the most effective way to learn the skills, knowledge and competencies required for a specific job. It’s real-time practice and learning as opposed to just hearing about or role playing your way through theoretical workplace situations. However, like any training, if it is not targeted to specific and relevant skills, measured for effective application, and continually encouraged, it will have little effect on improving overall performance.
Structure Is Needed
Just having a less experienced employee shadow a more experienced employee does not ensure that the best learning is being passed along in the most effective way. Training or observation “by itself” will not drive tangible change or lasting business results. In fact, after measuring over 800 training programs, we know that only 1-in-5 people will change their behavior and performance on-the-job from training alone. For training to work, you need careful planning and structure.
4 Critical Factors of Effective On-the-job training
1. Identifying what success looks like for a specific role
2. Determining what competencies are needed to be successful for a specific role
3. Knowing what opportunities are needed for learning those competencies
4. Measuring that the competencies have been learned and successfully applied on-the-job
Profile of Success
What makes someone successful in the role? Define what would constitute undeniably high performance and then look carefully at your star performers to define what they do – their responsibilities, their activities, their results. What competencies do they demonstrate that account for their job proficiency and high performance? These, then, are the competencies toward which you need to train, practice, coach, measure, and reinforce.
More than Exposure
It is not enough to simply expose a learner to the job. You need to create opportunities for hands-on learning and feedback. The learner needs to experience the actual challenges of the job and absorb how to perform required tasks reliably. Provide frequent and relevant opportunities to use real work and to get real work done while learning.
Proof of Capability
Is the learner competent to complete the job activities at the required level of proficiency? This is where the rubber meets the road in terms of performance and accountability.
The learner needs to perform the job consistently at an acceptable level. This is a key aspect of their ongoing performance management. Without metrics, how can you know if more training or coaching is needed?
The only way to ensure that participants learn the skills and knowledge is to require them to demonstrate proficiency when it counts. Then as the learner demonstrates performance, they can opt out of practice on a specific competency and progress to the next level.
The Bottom Line
We know that training “by itself” will not drive tangible change or lasting business results. Be sure you plan to train to the right competencies, provide meaningful opportunities for learning, and measure accountability for execution.
To learn more about how to improve your training outcomes, download the Top 10 Training Best Practices not to Miss
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Thank you to LSA Global for their partnership and support in helping us to design and roll-out our valuable management development training program. I personally have partnered with LSA Global at four of my previous companies. It continues to be a delight working with LSA. We look forward to partnering with them at Blackhawk Networks for future training and consulting needs.
VP Human Resources
We recently partnered with LSA Global to offer our Supervisors and Managers a customized two-day management training program. Everyone who attended said it was by far the best management training program they had ever attended. The content was rich and highly interactive. The case studies were relevant. Each participant walked away from the training much better equipped to lead their teams.
Director of Human Resources
LSA Global’s consultant brought a fresh perspective to our behavioral based interviewing strategy for two key executive positions we needed to fill, and their consultant helped us develop questions that produced a much deeper understanding of candidates’ capabilities. I am confident that the two new executives joining our organization have the right skills to add significant value. Throughout the process LSA was also very responsive in dealing with short lead time requests.
Because of the unique nature of our business, Excel is a core application in our accounting organization. After three attempts to find an Excel consultant who is capable of helping our finance team integrate advanced applications into our work processes we found LSA and Alex. He was not only a “Real” Excel expert but was masterful in helping us identify where to use Excel applications in our processes to increase our group’s efficiency.
SPO Partners & Co
Kim Silva, CFO
Working with LSA Global has proven to be extremely valuable and worthwhile. LSA understands our business, has deep expertise in content areas, and tailors the programs to deliver great results. The facilitator was extremely knowledgeable about Working Globally with India and her energy and passion made the session interesting, fun, and enjoyable for all that attended. The participants walked away extremely pleased along with highly useful practices and tools. I would highly recommend LSA Global to any company that has partners or offices in India.
Human Resources Business Partner
I have worked with LSA Global at previous companies and welcomed the opportunity to bring them in to support my new organization. We worked closely with LSA to design a solution for our Client Partner Teams and Management Training on both coasts. LSA designed a customized solution for our business and organizational culture. LSA is a quality organization, one that I’d recommend to any company looking for a first class training and consulting partner that makes an impact.
Chief People Officer
We contacted LSA to help us with customized management development. LSA worked with me to identify a solution that would meet our exact needs. We decided to start at the top and ran the program for our executive team. It was such a great success that we hope to roll it out companywide. We look forward to a long-term partnership with LSA Global and their team of experts.
Barry L. Byrd, SPHR
Human Resources Manager
What a personal and professional pleasure it has been to Partner with LSA. They are truly a strategic partner with Wyse. For more than 5 years, LSA has been engaged in delivering various training and development solutions for Wyse, from custom on-site programs targeting specific core competencies, to working individually with clients to build job skills, and offering invaluable services to me and my team as we continue to build our learning programs. LSA’s representatives do more than sell a product, they offer a full service solution: they understand our business, our strategic initiatives, and the needs of our customers.
Director of HR
I’ve been associated with LSA for the last 8 years and have found them to be an extremely professional, well managed full service training organization. Since working with LSA, I’ve participated in a number of solutions ranging from Performance Management to Assertiveness Training – I’ve found that the quality of the resources is superior. They are well prepared and have definitely done a considerable amount of pre-work in order to customize our culture and business into the total learning experience – making it most beneficial for our employees.
Human Resource Manager
We consider LSA our true business partner in the areas of Learning and Organizational Development. From Strategic Planning to Presentation Skills and Management Training, they continue to provide excellent value and extremely high quality solutions – not just one time events. I recommend them to anyone looking to drive true business results.
Michelle A. Mitchell
Vice President, Worldwide Human Resources
We engaged LSA to design and deliver a 6-month custom executive coaching program for a group of our key leaders. The focus of the program was to help a core group of senior leaders to leverage previous investments in management training, to ensure the engagement and retention of key employees, and to push critical strategic initiatives forward. Even with the high expectations of our senior people, LSA has completely exceeded our expectations. I would recommend them to anyone looking to create and implement a custom coaching methodology using proven tools to drive true change.
Senior HR Manager - Staffing, Training, & Development
“We turned to LSA to help us custom design and deliver a leadership and management development curriculum to help drive performance. They have done an excellent job diagnosing the business situation, designing an approach that fits our culture, and delivering a first class solution.”
VP Human Resources
I am very impressed with the quality of work and talent. LSA did a great job of listening to my needs and providing the exact management training program expertise I needed to get the job done.
Director, Business Planning & Analysis
What a refreshing change from the half-baked psycho-babble you normally get from training and consulting organizations. LSA gives you the practical and results-oriented assistance you need to define and reach your goal. They provide a results driven plan – not just a temporary fix. They are great to work with, and even more importantly, they “get it!”
Vice President Human Resources
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