The Best New Managers Create an Open Environment

Best New Managers a photo of a door with strong locks

Best New Managers
Over and over, we have been told by employees that the best new managers ensure that their teams work in an environment of open communication that is built upon trust, healthy conflict, accountability and mutual respect. Our annual employee engagement survey research certainly backs up this claim.

Is It as Simple As Having an Open Door Policy?
It is not enough to unlock your door as a new manager and tell your team members they are welcome any time.  An open door policy alone does not encourage your followers to share their ideas and concerns. The best new managers do more.

Three Ways to Create an Open Environment
The best new managers establish an organizational culture where feedback is valued, freely given and freely received.  That means managers need to do more than just set the stage. Manager have to model the way by soliciting feedback and receiving it in a spirit of learning and growing.  Here are three tips that should be incorporated into your new manager training:

  • Be the First
    Acknowledge that you want to continuously learn how to improve as a new leader. Who better to evaluate your performance as a supervisor than those you supervise? Ask them for specific feedback and receive it graciously. Then check back now and then to see if you have in fact changed for the better. Consider a more formal 360-degree feedback process to get deeper feedback after you have been in your new leadership role for 6-9 months.
  • Be Specific
    It is not enough to ask for general feedback as in, “Let me know how I am doing as a manager.” You need to zero in on a specific skill or behavior that you want to work on. Let’s say you want to get better at running weekly meetings. At the end of each session, ask how you might have moved things along more efficiently, if the agenda was followed, or if everyone felt they had an opportunity to contribute.
  • Make It Safe
    Not many people feel comfortable sharing their thoughts if there are high chances for negative repercussions. Ensure that new ideas and perspectives are encouraged and welcomed by the group. Use the brainstorming philosophy where ideas and concerns are invited and no judgment is made until the group has a chance to consider all the alternatives.

The Bottom Line
You will know you are headed in the right direction when your team shares opinions openly without fear of reprisal, has the information they need to be successful, believes their ideas are taken seriously, and are confident that their feedback is well received and followed up on.

To learn more about what the best managers do to create high performing teams, download The 6 Management Practices that Differentiate the Extraordinary from the Average

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Kim Silva, CFO

We engaged LSA to design and deliver a 6-month custom executive coaching program for a group of our key leaders. The focus of the program was to help a core group of senior leaders to leverage previous investments in management training, to ensure the engagement and retention of key employees, and to push critical strategic initiatives forward. Even with the high expectations of our senior people, LSA has completely exceeded our expectations. I would recommend them to anyone looking to create and implement a custom coaching methodology using proven tools to drive true change.

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VNUS Medical has been very pleased with the effective management development programs that LSA Global has delivered for us over the last four years. The programs have been universally facilitated by experienced and best in class instructors. The knowledge gained by our management team has been put into practice very quickly. VNUS is very happy to be working in partnership with LSA because they consistently deliver excellent programs that receive exceptional feedback from our management team.

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Director Human Resources

We partnered with LSA to pilot a customized behavioral interviewing program to help ensure that we continue to hire the best and brightest as we continue to rapidly scale. LSA’s ability to understand our business and our unique culture combined with their desire to ensure that the best practices framework truly fits our performance environment and is highly adopted by our people is a real blessing. Most other firms want to just ‘give you training.’ Not LSA, they are focused on helping me hit our hiring forecasts and attract A players.

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AKQA

In my years working with LSA, it seems like I’ve had a personal consultant at my fingertips to help me identify just the right solution to satisfy our needs. The entire LSA team has become a trusted friend of Actel — assuring we provide state-of-the-art learning to meet our complex, high-tech business and people needs.

Linda Mitchell
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We value our relationship with LSA Global. We came to LSA because we wanted to improve overall behavioral based interviewing capabilities of our managers to increase the probability of both hiring top talent and future leaders. LSA designed a highly customized solution for our business and culture. We are currently rolling out this solution to our leaders. I would highly recommend LSA Global as a top quality resource.

Rae Phillips
HR Project Manager - Training & Development, PHR

LSA helped us design and deliver a blended learning solution for our leaders to help drive our growth plans in a way that aligned with our specific culture and values. LSA understood our business, had deep expertise in the content areas, tailored the programs to fit our specific needs, and delivered great results. They constantly strive to deliver business impact and align their solutions with our business initiates, culture, and performance management systems. I highly recommend them to anyone looking to take their leaders to the next level.”

Beth A. Taylor
Vice President of Human Resources

Thoratec

The Next Generation Management Development courses have helped me communicate more effectively with my peers and teammates. By utilizing effective communication techniques such as clarifying and confirming, and asking open ended questions, I have been able to clarify and understand information in situations where I would have otherwise asked limited questions and made false assumptions.

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Firmware Engineering Manager

LSA provided top notch solutions right when and how we needed them. They exceeded my expectations from a speed, quality, and cost standpoint. I recommend them to anyone looking for a true business partner in the Learning and Development arena. The breadth and depth of their expertise has helped us hit tight deadlines across multiple projects.

Fortune 500 Financial Services Company
Director of Infrastructure & Technology

I highly recommend LSA Global to anyone who is looking to improve individual or organizational effectiveness through their top quality programs and broad range of expertise.

Greg Pappas
VP of Human Resources

Hyperion has a commitment to lifelong learning. LSA helps us provide the right business sales training, management training programs, and leadership development programs at the right time to meet the needs of both individuals and departments. I especially appreciate their ability to listen to my needs and recommend the appropriate facilitators, solutions and content.

Sarah Parks
Senior Project Manager

Hyperion

Thank you to LSA Global for their partnership and support in helping us to design and roll-out our valuable management development training program. I personally have partnered with LSA Global at four of my previous companies. It continues to be a delight working with LSA. We look forward to partnering with them at Blackhawk Networks for future training and consulting needs.

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VP Human Resources

Blackhawk Network

I continue to be impressed by the level of leadership development and management expertise and quality of advice and facilitation that LSA has to offer. What a smart and client-centric group of great people who really know how to help leaders attract, engage, develop and retain top talent.

Tracy Esposito
Director, HR Business Partner

LSA helped change our entire culture around meetings, making them more effective and efficient, thus enabling us to concentrate on driving more business.

Terry Wassman
VP of Human Resources

LSA is an instrumental training outsourcing partner in helping us to build management capacity and strategically invest in our people. Their flexibility, depth, and breadth of expertise allows us to deliver top quality solutions that are directly tied to key business plans. Their ability to custom design, deliver, and evaluate our Management Curriculum has been excellent. They are true business partners and a pleasure to work with.

Margaret M. Mader
Vice President, Human Resources

Hyperion

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