How to Add Organizational Change Insurance to Your Initiative

organizational change insurance

Organizational Change Insurance
Wouldn’t it be nice if someone offered organizational change insurance?

It Would Probably Be Too Expensive to Insure Against Failed Change Projects
Most change management consulting research contends that up to 70% of large scale change initiatives fail to meet expectations.  That is pretty scary.  Such a high failure rate is a problem for leaders looking to shift the direction of their company or team.

Not only will a 70% failure rate have significant strategic and financial consequences, but missing the mark also takes its toll in terms of lost opportunities, decreased influence, wasted resources and change skepticism.

Why is Change So Hard to Get Right?
So, why does organizational change fail at such a high rate, and what can change leaders do to beat the odds?

Start with Four Change Management Basics
For starters, pay attention to change management consulting tips regarding the importance of creating:

  1. Authentic urgency
  2. Clarity of purpose
  3. Thoughtful planning
  4. Committed leadership

Then Focus on Those Affected by Change
Then, at a minimum, make sure that those most affected by change:

  • Why – Understand why the change is critical to both short-term performance and long-term health
  • How – Identify how the changes will affect the company’s future
  • Believe – Have confidence in leadership’s ability to successfully manage the change
  • Support – Know their supervisor is an active supporter of how the changes affect their team
  • Transparency – Believe the organization does a good job of informing employees of changes and effectively managing change
  • Feedback – Are actively asked for their input regarding changes that affect their work
  • Communication – Perceive there is open communication throughout all levels of the organization

But Things Rarely Go According to Plan
But even after following these great change management tips and in checking with your change management consulting team, there is often still a lingering worry. What about the tweaks that many will want to add on their own as they implement the change? Does this risk the overall success of the implementation?

Two Ways to Add “Organizational Change Insurance”
Here are 2 ways to add organizational change insurance to better control the “adjustments” many employees may be tempted to make without fully understanding the consequences:

1.  Be Open to Feedback
Invite suggestions for improvement, consider them seriously, and then respond. Be willing to make changes when they make the initiative better.  Change management studies report that less than 50% of front-line supervisors on average understand the reasons behind major organizational changes.

Remember, changes do not fail, change leaders fail.  If you want to increase your odds for success make sure those affected by change have enough information and resources to succeed, believe they are listened to, know the company takes ideas and feedback seriously and see their feedback is well received and followed up on.

2.  Be Clear About Where Managers Have Some Latitude to Tweak the Process
Leave some room for managers to adapt the change to their operation and way of doing things so they feel some ownership of the change. But be explicit about where and when those changes can be made.

We like using the terms Mandated, Guided and Autonomous to provide clear boundaries and to manage expectations so people know where they are empowered to take the initiative and why.

The Bottom Line
While most complex change initiatives have urgency, clarity, thoughtful planning and committed leadership, the most successful focus intensely on key stakeholders most affected by the desired changes and make sure they have what they need to make change happen.

To learn more about managing organizational change projects more effectively, download 3 Proven Steps to Better Manage Project Stakeholder Risks

Comments are closed.

LSA’s Employee Engagement Consulting and Survey work has provided critical visibility into: how well our people are holding up under the general economic environment, as well as, the specific challenges that face biotechnology companies in their efforts to discover and develop new medicines; their level of alignment and commitment to XOMA’s Vision and mission critical strategies; how leadership practices and management systems support an environment that engender commitment, and the specific actions that our leaders can take to improve on areas that are important to our people. I highly recommend LSA’s employee engagement solutions.

Chris Wells
Vice President, HR and IT

LSA’s approach and ability to bring the best resources to eBay has been a great asset. They really focus on helping us succeed in any way they can and are very flexible in meeting our management and talent needs.

Mike Normant
Learning & Development

ebay

Over the years, both at 3Com and now at Redback, I’ve found LSA Global to be a valuable resource. The recent compliance program that they delivered for Redback’s executive and management team was the right solution, of the highest of quality, and customized to our business and culture. I would highly recommend LSA to any company looking for top quality solutions.

Gina Fulton
Vice President of Human Resources

What a personal and professional pleasure it has been to Partner with LSA. They are truly a strategic partner with Wyse. For more than 5 years, LSA has been engaged in delivering various training and development solutions for Wyse, from custom on-site programs targeting specific core competencies, to working individually with clients to build job skills, and offering invaluable services to me and my team as we continue to build our learning programs. LSA’s representatives do more than sell a product, they offer a full service solution: they understand our business, our strategic initiatives, and the needs of our customers.

Jeff Rangel
Director of HR

The Managing Virtual Teams program was extremely valuable. Your consultant/ facilitator’s fundamental knowledge of Synopsys as a company provided an incredible base to build upon while tackling the complications of managing and working with globally distributed teams. My team walked away walked away with highly useful practices and tools. It was an excellent use of our time.

Debra Martucci
Vice President, Information Technology

We signed up with LSA early on–as their 22nd Member! Since then, our organization’s learning needs have increased and decreased and increased again with the changing times. The beauty of the LSA business model is its flexibility…when we needed to supplement our own internal resources, we used LSA services knowing that we could depend on the outstanding quality of the leadership development and management training programs they provide.

Margie Bunting
HR Manager

We contacted LSA to help us with customized management development. LSA worked with me to identify a solution that would meet our exact needs. We decided to start at the top and ran the program for our executive team. It was such a great success that we hope to roll it out companywide. We look forward to a long-term partnership with LSA Global and their team of experts.

Barry L. Byrd, SPHR
Human Resources Manager

We recently partnered with LSA Global to offer our Supervisors and Managers a customized two-day management training program. Everyone who attended said it was by far the best management training program they had ever attended. The content was rich and highly interactive. The case studies were relevant. Each participant walked away from the training much better equipped to lead their teams.

Jeff Coon
Director of Human Resources

We partnered with LSA Global to help us invest in our people in the areas of performance coaching, diversity, and inclusion. They focused on helping us succeed and were very flexible in meeting our specific needs. LSA Global exceeded my expectations from a speed, quality, and value standpoint. I would recommend LSA Global to anyone looking for a true business partner.

Anita Luckinbill
Director, Human Resources

LSA’s customized Effective Presentation Skills program has helped me elevate my presentation skills to the next level. I now have a much greater self-awareness of my presentation skills and can leverage off of my strengths while working to improve upon other areas. I would definitely recommend this solution to anyone for whom business presentations are an integral part of their job.

Jim Elliott
Senior Marketing Manager

Samsung

I have worked with LSA Global at previous companies and welcomed the opportunity to bring them in to support my new organization. We worked closely with LSA to design a solution for our Client Partner Teams and Management Training on both coasts. LSA designed a customized solution for our business and organizational culture. LSA is a quality organization, one that I’d recommend to any company looking for a first class training and consulting partner that makes an impact.

Laurie Torres
Chief People Officer

Working with LSA Global has proven to be extremely valuable and worthwhile. LSA understands our business, has deep expertise in content areas, and tailors the programs to deliver great results. The facilitator was extremely knowledgeable about Working Globally with India and her energy and passion made the session interesting, fun, and enjoyable for all that attended. The participants walked away extremely pleased along with highly useful practices and tools. I would highly recommend LSA Global to any company that has partners or offices in India.

Glenn McGillivray
Human Resources Business Partner

Intuit

LSA Global’s consultant brought a fresh perspective to our behavioral based interviewing strategy for two key executive positions we needed to fill, and their consultant helped us develop questions that produced a much deeper understanding of candidates’ capabilities. I am confident that the two new executives joining our organization have the right skills to add significant value. Throughout the process LSA was also very responsive in dealing with short lead time requests.

Because of the unique nature of our business, Excel is a core application in our accounting organization. After three attempts to find an Excel consultant who is capable of helping our finance team integrate advanced applications into our work processes we found LSA and Alex. He was not only a “Real” Excel expert but was masterful in helping us identify where to use Excel applications in our processes to increase our group’s efficiency.

SPO Partners & Co
Kim Silva, CFO

The refreshing thing about LSA is that they focus on understanding our business situation and helping me succeed instead of selling a product. With over 150 experts, they are an invaluable resource that helps me deliver higher quality results faster. I recommend them to anyone looking to improve the performance of their workforce.

Stacie Rodgers
VP of Human Resources

Cutera

LSA custom designed a Management Development program that is absolutely “on target” for our technical managers. Their facilitator has done a superb job delivering the material in a way that is fast paced, highly interactive, and fun. She presents practical solutions to the people situations that our managers face every day. I regard LSA as an excellent partner that understands our business needs and a virtual member of our HR department.

Judith Onton
Vice President Human Resources

Evaluate your Performance

Toolkits

Toolkits

Download key published insights and tools from industry experts highlighting best practices in the areas of talent, strategy and culture.

More

Health Checks

Health Checks

Want to know how you stack up against leading organizations?  Receive a complimentary benchmarking analysis courtesy of an LSA Expert.

More

Whitepapers

Whitepapers

Get up to speed on timely solutions critical to your business. Published by LSA Experts based upon client feedback and key industry trends.

More

Methodology

Methodologies

First we identify the key metrics you want to improve. Then we assemble a dedicated team of elite experts who have successfully solved similar problems with similar clients.

More

Blogs

Stay up to do date with the latest information on how we help high growth companies align their culture and talent with strategy.

More

Case Studies

Client Case Studies

Real world consulting and training approaches from LSA projects, providing insights on how your company can outperform the competition.

More