Frequent Feedback Supports a High Performance Culture

Feedback Supports a High Performance Culture

Feedback Supports a High Performance Culture
Studies show that frequent feedback supports a high performance culture.  We define a high performance culture as one that gets the most out of your people and your business because it is healthy and aligned with your business strategy.

What HIPO’s Want – Transparency
High potential and high performing employees are not afraid of the “Light.”  They want to know where they stand vis-à-vis their teammates and the defined standards of success. They want to know if they are doing a good job and where they can improve to perform at their peak.

Why Under Performers Like the “Shade”
And the reverse is also true…substandard employees are likely to resist performance exposure and feedback. They often don’t want negative news – even if it is constructive. Under performers typically do not believe frequent feedback supports a high performance culture.

Under performers typically like to hide in the “shade” created by ambiguity and often blame others for their substandard performance or poor cultural fit.

The Message to Leaders
For leaders, the message is clear—if you are working toward creating a high performing culture, you need to let your employees know frequently and constructively how their success is measured and how well they are fulfilling job expectations.  Let your teams know you believe frequent feedback supports a high performance culture.

Be Clear About How Success is Measured
When we speak to leaders and followers at our clients:

  • Too few understand how their success is currently being measured
  • Too many overestimate their performance contribution compared to how they are perceived by their boss and their peers

This means that too few managers are setting clear performance standards and providing constructive feedback in real-time. If only more managers understood how much easier it is to give feedback in small chunks, on-the-spot, rather than all at once in an annual review.

The Importance of Shining the “Light” of Transparency
Most employees like to know how they are doing…the good ones because they welcome the kudos, and those “B” players with the right attitude because they aspire to improve.  In our experience, a good portion of employees react positively to feedback given on a more regular basis by figuring out how they can fix whatever problem was pointed out. Isn’t that the basis for inspiring improved performance?

The Bottom Line
How can any employee deliver what you need or improve if they don’t understand what is expected of them and how they are doing? Managers need to spend the time upfront:

  • Defining exactly how success will be measured
  • Being clear about the outcomes they expect
  • Clarifying behavioral expectations about how things should get done

If you believe clear expectations, frequent feedback and an environment of trust sets the stage for a high performance, download How to Create a High Performance Culture now to learn more.

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Senior HR Manager - Staffing, Training, & Development

I continue to be impressed by the level of leadership development and management expertise and quality of advice and facilitation that LSA has to offer. What a smart and client-centric group of great people who really know how to help leaders attract, engage, develop and retain top talent.

Tracy Esposito
Director, HR Business Partner

Working with LSA Global has proven to be extremely valuable and worthwhile. LSA understands our business, has deep expertise in content areas, and tailors the programs to deliver great results. The facilitator was extremely knowledgeable about Working Globally with India and her energy and passion made the session interesting, fun, and enjoyable for all that attended. The participants walked away extremely pleased along with highly useful practices and tools. I would highly recommend LSA Global to any company that has partners or offices in India.

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Human Resources Business Partner

Intuit

LSA provided top notch solutions right when and how we needed them. They exceeded my expectations from a speed, quality, and cost standpoint. I recommend them to anyone looking for a true business partner in the Learning and Development arena. The breadth and depth of their expertise has helped us hit tight deadlines across multiple projects.

Fortune 500 Financial Services Company
Director of Infrastructure & Technology

Our company engaged LSA to do a specialized “train the trainer” program, and the consultant’s performance outdid our exceptionally high standards for such a program. Very crucial to the success of this program was the work done upfront to discuss our needs and to interview key members of our organization so that the program specifically met our goals. Our facilitators continue to comment on the success of the program. Thanks also for the follow-up.

Frank Abbott
Chief Financial Officer

We partnered with LSA to pilot a customized behavioral interviewing program to help ensure that we continue to hire the best and brightest as we continue to rapidly scale. LSA’s ability to understand our business and our unique culture combined with their desire to ensure that the best practices framework truly fits our performance environment and is highly adopted by our people is a real blessing. Most other firms want to just ‘give you training.’ Not LSA, they are focused on helping me hit our hiring forecasts and attract A players.

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Director of Global Recruiting

AKQA

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Don Pryor
Director, Business Planning & Analysis

Over the years, both at 3Com and now at Redback, I’ve found LSA Global to be a valuable resource. The recent compliance program that they delivered for Redback’s executive and management team was the right solution, of the highest of quality, and customized to our business and culture. I would highly recommend LSA to any company looking for top quality solutions.

Gina Fulton
Vice President of Human Resources

LSA is an instrumental training outsourcing partner in helping us to build management capacity and strategically invest in our people. Their flexibility, depth, and breadth of expertise allows us to deliver top quality solutions that are directly tied to key business plans. Their ability to custom design, deliver, and evaluate our Management Curriculum has been excellent. They are true business partners and a pleasure to work with.

Margaret M. Mader
Vice President, Human Resources

Hyperion

For our go to training outsourcing partner, LSA provides exactly what we want. As always, they deliver outstanding work!

Elizabeth Siebert
Director, Organizational Excellence & Development

Intuit

Hyperion has a commitment to lifelong learning. LSA helps us provide the right business sales training, management training programs, and leadership development programs at the right time to meet the needs of both individuals and departments. I especially appreciate their ability to listen to my needs and recommend the appropriate facilitators, solutions and content.

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Senior Project Manager

Hyperion

We consider LSA our true business partner in the areas of Learning and Organizational Development. From Strategic Planning to Presentation Skills and Management Training, they continue to provide excellent value and extremely high quality solutions – not just one time events. I recommend them to anyone looking to drive true business results.

Michelle A. Mitchell
Vice President, Worldwide Human Resources

Thank you to LSA Global for their partnership and support in helping us to design and roll-out our valuable management development training program. I personally have partnered with LSA Global at four of my previous companies. It continues to be a delight working with LSA. We look forward to partnering with them at Blackhawk Networks for future training and consulting needs.

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VP Human Resources

Blackhawk Network

We partnered with LSA Global to help us invest in our people in the areas of performance coaching, diversity, and inclusion. They focused on helping us succeed and were very flexible in meeting our specific needs. LSA Global exceeded my expectations from a speed, quality, and value standpoint. I would recommend LSA Global to anyone looking for a true business partner.

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Director, Human Resources

Understanding and conforming to legal compliance was very important to our company. We turned to LSA Global to provide a quality and cost effective way to ensure that we were AB 1825 compliant. Their interactive eLearning program was top-notch. It allowed our managers to learn at their own pace, and on their own time. The program was tailored to include our logo and our internal harassment policies. It was interactive and met all federal and state legal requirements. I would highly recommend LSA Global to any company looking for an efficient and effective and top quality way to train their managers to be in compliance.

Kelly Warren, SPHR
Director, HR & Compliance

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