Feedback Supports a High Performance Culture
Studies show that frequent feedback supports a high performance culture. We define a high performance culture as one that gets the most out of your people and your business because it is healthy and aligned with your business strategy.
What HIPO’s Want – Transparency
High potential and high performing employees are not afraid of the “Light.” They want to know where they stand vis-à-vis their teammates and the defined standards of success. They want to know if they are doing a good job and where they can improve to perform at their peak.
Why Under Performers Like the “Shade”
And the reverse is also true…substandard employees are likely to resist performance exposure and feedback. They often don’t want negative news – even if it is constructive. Under performers typically do not believe frequent feedback supports a high performance culture.
Under performers typically like to hide in the “shade” created by ambiguity and often blame others for their substandard performance or poor cultural fit.
The Message to Leaders
For leaders, the message is clear—if you are working toward creating a high performing culture, you need to let your employees know frequently and constructively how their success is measured and how well they are fulfilling job expectations. Let your teams know you believe frequent feedback supports a high performance culture.
Be Clear About How Success is Measured
When we speak to leaders and followers at our clients:
This means that too few managers are setting clear performance standards and providing constructive feedback in real-time. If only more managers understood how much easier it is to give feedback in small chunks, on-the-spot, rather than all at once in an annual review.
The Importance of Shining the “Light” of Transparency
Most employees like to know how they are doing…the good ones because they welcome the kudos, and those “B” players with the right attitude because they aspire to improve. In our experience, a good portion of employees react positively to feedback given on a more regular basis by figuring out how they can fix whatever problem was pointed out. Isn’t that the basis for inspiring improved performance?
The Bottom Line
How can any employee deliver what you need or improve if they don’t understand what is expected of them and how they are doing? Managers need to spend the time upfront:
If you believe clear expectations, frequent feedback and an environment of trust sets the stage for a high performance, download How to Create a High Performance Culture now to learn more.
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Director of Global Recruiting
LSA’s Employee Engagement Consulting and Survey work has provided critical visibility into: how well our people are holding up under the general economic environment, as well as, the specific challenges that face biotechnology companies in their efforts to discover and develop new medicines; their level of alignment and commitment to XOMA’s Vision and mission critical strategies; how leadership practices and management systems support an environment that engender commitment, and the specific actions that our leaders can take to improve on areas that are important to our people. I highly recommend LSA’s employee engagement solutions.
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On behalf of Roche and my staff I would like to sincerely thank you for your help with this. The English as a Second Language (ESL) assessment and coaching that you provided for our team was a great success.
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Our company engaged LSA to do a specialized “train the trainer” program, and the consultant’s performance outdid our exceptionally high standards for such a program. Very crucial to the success of this program was the work done upfront to discuss our needs and to interview key members of our organization so that the program specifically met our goals. Our facilitators continue to comment on the success of the program. Thanks also for the follow-up.
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Firmware Engineering Manager
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Kelly Warren, SPHR
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