4 Change Risks and How to Overcome Them Conversation-by-Conversation

3 people talking about change risks

Change Risks Are Real
Our change management experts suggest a new, simplified way to look at managing organizational change risks effectively.  They suggest thinking of the change process as one that occurs conversation-by-conversation. After all, aren’t most changes catalyzed through dialogue…productive discourse where ideas are exchanged and modified according to the influence of others?

Change Risks Are Different By Change Management Phase
Throughout a change initiative, change risks change in complexity, strength and form.  If you agree that communicating effectively with one another is a way to introduce, gain support for and implement organizational change, then it is critical that the communication of and through change be handled right. To excel (and in some cases to survive), companies and leaders must have the capability to successfully navigate change.

Top Four Change Risks by Phase
In our over twenty years of change management consulting, we consistently run into the same major change risks during the four primary phases of change:

  1. As You Set the Stage: A lack of understanding of why the change is needed, and what the change is meant to achieve.
  2. As You Guide the Change: An unclear vision and strategy for the change, and/or no designated guiding coalition to lead the change.
  3. As You Make It Happen: Inadequate communication, training and empowerment of managers and teams throughout the organization.
  4. As You Make it Stick: A failure to provide incentives and to acknowledge small wins that reinforce the expected changes.

Four Change Management Guidelines to Mitigate Change Risk
In each phase of change, there is a breakdown in communication…whether through a lack of clarity, inadequate dialogue or failure to reinforce desired behaviors. Here are four change risk management guidelines to ensure that your communications around change are positive and successful:

1.  Actively Include All Employees in the Conversation, Especially at the Start
The more people are involved at every level, the less opportunity there is for confusion, upset and resistance. A major change initiative will affect the entire workforce. Give everyone a chance to find out where they fit in the new order and how “their world” will be changed.

If you leave anyone out of the discussion, you leave room for misunderstanding, rumor and even mutiny.

2.  Throughout the Process, Make Sure the Change Communication Goes Two Ways
Schedule ample time and opportunity for real dialogue that includes questions and honest answers. This should happen at every gathering…at the launch, at team meetings, at progress updates, and at final wrap-up and project evaluation.

3.  Require Every Team Meeting Include the Change as a Major Part of their Agenda
Team members need to share their thoughts on how they view the change. A sharing of perspectives is necessary to promote better understanding of how the team can collaborate for change success. Meetings should be held as often as needed to ensure that nothing falls through the cracks and that everyone is on board.

The open sharing of information is critical to the success of the initiative.

4.  Don’t Stop Communicating as the Change Takes Effect
This is the time to track progress, acknowledge the wins and reinforce the desired behaviors. Good discussions around what is going right and what needs adjustment enable the change to keep moving in the hoped-for direction.

The Bottom Line
Change is never easy…especially when most workers prefer the status quo. But when you use positive two-way conversations to support the change process, change is easier and more likely to succeed.

To learn more about managing change risks, download 3 Proven Ways To Better Manage Stakeholder Risk

Comments are closed.

We value our relationship with LSA Global. We came to LSA because we wanted to improve overall behavioral based interviewing capabilities of our managers to increase the probability of both hiring top talent and future leaders. LSA designed a highly customized solution for our business and culture. We are currently rolling out this solution to our leaders. I would highly recommend LSA Global as a top quality resource.

Rae Phillips
HR Project Manager - Training & Development, PHR

The LSA Global team was very receptive and flexible to our needs every step of the way. Their staff and facilitator demonstrated attention to detail, responsiveness, and professional courtesy. The participants were thrilled with the outcome and rated the communication skills workshop and the facilitator as ‘Excellent’. I’d highly recommend working with the LSA Global team to meet your professional development needs.

John Mastrorilli
FRDP Leader

Intuit

LSA exceeded all my expectations. We interviewed 7 potential training and consulting partners and selected LSA due to their expertise, flexibility, and breadth and depth of solutions. We were able to construct a management training course from the modules most appropriate to our needs, and are able to provide additional training from their well developed portfolio of experts. Our managers galvanized as a team throughout the session and are better prepared for the rigors of a competitive market.

Mitch Mandich
CEO

Edify

Each program is preceded by an assessment of the participants. The course is then designed to fit the specific parameters and needs of the group. The highly interactive delivery is provided by recognized experts in their fields. On the spot coaching is provided during the program and each participant receives individual follow-up after the course. Courses can be delivered in-person or virtually. Given the nature of Cisco’s business and the way we operate, these remote workshops are a must for anyone who joins our company. Their work is eye opening. Great content and fantastic delivery.

Frank J. Kuypers
Business Development Manager

Hyperion has a commitment to lifelong learning. LSA helps us provide the right business sales training, management training programs, and leadership development programs at the right time to meet the needs of both individuals and departments. I especially appreciate their ability to listen to my needs and recommend the appropriate facilitators, solutions and content.

Sarah Parks
Senior Project Manager

Hyperion

Harmonic has worked with LSA for over 8 years. We have found their partnership extremely beneficial. We recently implemented a Management Development Program that was designed and customized to support our company’s strategic initiative of hiring, building, and retaining key intellectual property and human talent. We worked closely with LSA to target and implement the right solutions with the greatest impact. I would recommend LSA to any company that’s looking for a trusted training and development partner.

Janice Passarello
Director of Human Resources

We recently partnered with LSA Global to offer our Supervisors and Managers a customized two-day management training program. Everyone who attended said it was by far the best management training program they had ever attended. The content was rich and highly interactive. The case studies were relevant. Each participant walked away from the training much better equipped to lead their teams.

Jeff Coon
Director of Human Resources

Congratulations on your pro-activity in establishing this program and developing such an effective New Employee Orientation course.

Farhat Ali
President and Chief Executive Office

Fujitsu

Working with LSA Global has proven to be extremely valuable and worthwhile. LSA understands our business, has deep expertise in content areas, and tailors the programs to deliver great results. The facilitator was extremely knowledgeable about Working Globally with India and her energy and passion made the session interesting, fun, and enjoyable for all that attended. The participants walked away extremely pleased along with highly useful practices and tools. I would highly recommend LSA Global to any company that has partners or offices in India.

Glenn McGillivray
Human Resources Business Partner

Intuit

I had been working with LSA for many years with my prior company. Currently, I’m with a company who hadn’t done much basic management skills training. After identifying and presenting a program recently, our managers are excited and talking in the halls about the great experience. LSA saves us time in delivering the right training for our needs.

Phyllis Moracco
HR Director

We have been able to utilize LSA’s extensive network of top-notch resources to leverage our investment in employee development. The result has been the cost effective and highly efficient delivery of quality educational and management training programs.

Steve Feller
Vice President, Human Resources

We have worked with LSA Global for our learning and development needs and have always had great success. They helped us recently with customized Management Workshops that we held for the second time. It was fantastic, and I would highly recommend LSA to anyone that is attempting to get immediate and impactful improvements.

Mary Johnston
HR Manager, BU Radiology Informatics

LSA is an instrumental training outsourcing partner in helping us to build management capacity and strategically invest in our people. Their flexibility, depth, and breadth of expertise allows us to deliver top quality solutions that are directly tied to key business plans. Their ability to custom design, deliver, and evaluate our Management Curriculum has been excellent. They are true business partners and a pleasure to work with.

Margaret M. Mader
Vice President, Human Resources

Hyperion

SeaTel has found our partnership with LSA Global to be very valuable and beneficial. We turned to LSA to customize a supervisory/leadership solution to meet our needs. LSA delivered a customized top quality solution. I’d recommend LSA Global to any company looking for a best-in-class training and consulting partner.

Kortney Riddle
HR Manager

LSA helped change our entire culture around meetings, making them more effective and efficient, thus enabling us to concentrate on driving more business.

Terry Wassman
VP of Human Resources

Evaluate your Performance

Toolkits

Toolkits

Download key published insights and tools from industry experts highlighting best practices in the areas of talent, strategy and culture.

More

Health Checks

Health Checks

Want to know how you stack up against leading organizations?  Receive a complimentary benchmarking analysis courtesy of an LSA Expert.

More

Whitepapers

Whitepapers

Get up to speed on timely solutions critical to your business. Published by LSA Experts based upon client feedback and key industry trends.

More

Methodology

Methodologies

First we identify the key metrics you want to improve. Then we assemble a dedicated team of elite experts who have successfully solved similar problems with similar clients.

More

Blogs

Stay up to do date with the latest information on how we help high growth companies align their culture and talent with strategy.

More

Case Studies

Client Case Studies

Real world consulting and training approaches from LSA projects, providing insights on how your company can outperform the competition.

More