4 Change Risks and How to Overcome Them Conversation-by-Conversation

3 people talking about change risks

Change Risks Are Real
Our change management experts suggest a new, simplified way to look at managing organizational change risks effectively.  They suggest thinking of the change process as one that occurs conversation-by-conversation. After all, aren’t most changes catalyzed through dialogue…productive discourse where ideas are exchanged and modified according to the influence of others?

Change Risks Are Different By Change Management Phase
Throughout a change initiative, change risks change in complexity, strength and form.  If you agree that communicating effectively with one another is a way to introduce, gain support for and implement organizational change, then it is critical that the communication of and through change be handled right. To excel (and in some cases to survive), companies and leaders must have the capability to successfully navigate change.

Top Four Change Risks by Phase
In our over twenty years of change management consulting, we consistently run into the same major change risks during the four primary phases of change:

  1. As You Set the Stage: A lack of understanding of why the change is needed, and what the change is meant to achieve.
  2. As You Guide the Change: An unclear vision and strategy for the change, and/or no designated guiding coalition to lead the change.
  3. As You Make It Happen: Inadequate communication, training and empowerment of managers and teams throughout the organization.
  4. As You Make it Stick: A failure to provide incentives and to acknowledge small wins that reinforce the expected changes.

Four Change Management Guidelines to Mitigate Change Risk
In each phase of change, there is a breakdown in communication…whether through a lack of clarity, inadequate dialogue or failure to reinforce desired behaviors. Here are four change risk management guidelines to ensure that your communications around change are positive and successful:

1.  Actively Include All Employees in the Conversation, Especially at the Start
The more people are involved at every level, the less opportunity there is for confusion, upset and resistance. A major change initiative will affect the entire workforce. Give everyone a chance to find out where they fit in the new order and how “their world” will be changed.

If you leave anyone out of the discussion, you leave room for misunderstanding, rumor and even mutiny.

2.  Throughout the Process, Make Sure the Change Communication Goes Two Ways
Schedule ample time and opportunity for real dialogue that includes questions and honest answers. This should happen at every gathering…at the launch, at team meetings, at progress updates, and at final wrap-up and project evaluation.

3.  Require Every Team Meeting Include the Change as a Major Part of their Agenda
Team members need to share their thoughts on how they view the change. A sharing of perspectives is necessary to promote better understanding of how the team can collaborate for change success. Meetings should be held as often as needed to ensure that nothing falls through the cracks and that everyone is on board.

The open sharing of information is critical to the success of the initiative.

4.  Don’t Stop Communicating as the Change Takes Effect
This is the time to track progress, acknowledge the wins and reinforce the desired behaviors. Good discussions around what is going right and what needs adjustment enable the change to keep moving in the hoped-for direction.

The Bottom Line
Change is never easy…especially when most workers prefer the status quo. But when you use positive two-way conversations to support the change process, change is easier and more likely to succeed.

To learn more about managing change risks, download 3 Proven Ways To Better Manage Stakeholder Risk

Comments are closed.

We have been able to utilize LSA’s extensive network of top-notch resources to leverage our investment in employee development. The result has been the cost effective and highly efficient delivery of quality educational and management training programs.

Steve Feller
Vice President, Human Resources

LSA’s Employee Engagement Consulting and Survey work has provided critical visibility into: how well our people are holding up under the general economic environment, as well as, the specific challenges that face biotechnology companies in their efforts to discover and develop new medicines; their level of alignment and commitment to XOMA’s Vision and mission critical strategies; how leadership practices and management systems support an environment that engender commitment, and the specific actions that our leaders can take to improve on areas that are important to our people. I highly recommend LSA’s employee engagement solutions.

Chris Wells
Vice President, HR and IT

The LSA Global team was very receptive and flexible to our needs every step of the way. Their staff and facilitator demonstrated attention to detail, responsiveness, and professional courtesy. The participants were thrilled with the outcome and rated the communication skills workshop and the facilitator as ‘Excellent’. I’d highly recommend working with the LSA Global team to meet your professional development needs.

John Mastrorilli
FRDP Leader

Intuit

We partnered with LSA Global to help us invest in our people in the areas of performance coaching, diversity, and inclusion. They focused on helping us succeed and were very flexible in meeting our specific needs. LSA Global exceeded my expectations from a speed, quality, and value standpoint. I would recommend LSA Global to anyone looking for a true business partner.

Anita Luckinbill
Director, Human Resources

LSA’s customized Effective Presentation Skills program has helped me elevate my presentation skills to the next level. I now have a much greater self-awareness of my presentation skills and can leverage off of my strengths while working to improve upon other areas. I would definitely recommend this solution to anyone for whom business presentations are an integral part of their job.

Jim Elliott
Senior Marketing Manager

Samsung

Each program is preceded by an assessment of the participants. The course is then designed to fit the specific parameters and needs of the group. The highly interactive delivery is provided by recognized experts in their fields. On the spot coaching is provided during the program and each participant receives individual follow-up after the course. Courses can be delivered in-person or virtually. Given the nature of Cisco’s business and the way we operate, these remote workshops are a must for anyone who joins our company. Their work is eye opening. Great content and fantastic delivery.

Frank J. Kuypers
Business Development Manager

Over the years, both at 3Com and now at Redback, I’ve found LSA Global to be a valuable resource. The recent compliance program that they delivered for Redback’s executive and management team was the right solution, of the highest of quality, and customized to our business and culture. I would highly recommend LSA to any company looking for top quality solutions.

Gina Fulton
Vice President of Human Resources

I consistently look to LSA Global when I need custom programs put together for my client groups. I can always count on LSA to do a thorough needs analysis and to put together spectacular programs that are well received. Their management development and performance management expertise and professionalism make them one of my top-rated learning and development partners.

Stephanie Webb
HR Program Manager

Rambus

I have worked with LSA Global at previous companies and welcomed the opportunity to bring them in to support my new organization. We worked closely with LSA to design a solution for our Client Partner Teams and Management Training on both coasts. LSA designed a customized solution for our business and organizational culture. LSA is a quality organization, one that I’d recommend to any company looking for a first class training and consulting partner that makes an impact.

Laurie Torres
Chief People Officer

LSA has become the gold standard in team building and management training at Genomic Health! I have a hard time finding facilitators that come close to their level of customization, expertise and experience.

Emily Couey
Director of Human Resources

VNUS Medical has been very pleased with the effective management development programs that LSA Global has delivered for us over the last four years. The programs have been universally facilitated by experienced and best in class instructors. The knowledge gained by our management team has been put into practice very quickly. VNUS is very happy to be working in partnership with LSA because they consistently deliver excellent programs that receive exceptional feedback from our management team.

Cindee Van Vleck
Director Human Resources

LSA helped change our entire culture around meetings, making them more effective and efficient, thus enabling us to concentrate on driving more business.

Terry Wassman
VP of Human Resources

PalmSource has found our relationship with LSA extremely beneficial. We worked closely with LSA to customize the right Management Training Program solution to meet our unique business needs. LSA is a quality organization, one that I’d recommend to any company looking for a first class training and consulting partner.

Ken Boehm
Vice President of Human Resources

“We turned to LSA to help us custom design and deliver a leadership and management development curriculum to help drive performance. They have done an excellent job diagnosing the business situation, designing an approach that fits our culture, and delivering a first class solution.”

Sally Buchannan
VP Human Resources

LSA exceeded all my expectations. We interviewed 7 potential training and consulting partners and selected LSA due to their expertise, flexibility, and breadth and depth of solutions. We were able to construct a management training course from the modules most appropriate to our needs, and are able to provide additional training from their well developed portfolio of experts. Our managers galvanized as a team throughout the session and are better prepared for the rigors of a competitive market.

Mitch Mandich
CEO

Edify

Evaluate your Performance

Toolkits

Toolkits

Download key published insights and tools from industry experts highlighting best practices in the areas of talent, strategy and culture.

More

Health Checks

Health Checks

Want to know how you stack up against leading organizations?  Receive a complimentary benchmarking analysis courtesy of an LSA Expert.

More

Whitepapers

Whitepapers

Get up to speed on timely solutions critical to your business. Published by LSA Experts based upon client feedback and key industry trends.

More

Methodology

Methodologies

First we identify the key metrics you want to improve. Then we assemble a dedicated team of elite experts who have successfully solved similar problems with similar clients.

More

Blogs

Stay up to do date with the latest information on how we help high growth companies align their culture and talent with strategy.

More

Case Studies

Client Case Studies

Real world consulting and training approaches from LSA projects, providing insights on how your company can outperform the competition.

More