Bias Can Create Talent Management Traps You Want to Avoid
Unfortunately, no one is completely unbiased when designing and implementing talent management programs. It is simply human nature to let some lenses distort the behavioral characteristics we favor and those we avoid.
Culture Can Weigh Heavily Against The Changes We Desire
But these prejudices can severely hamper the best-intentioned efforts to change and improve the talent in our organization. As much as we strive to hire individuals we know can make a difference in our company, we must recognize that there is a social system or culture that weighs heavily against the change we desire.
Three Talent Management Traps You Want to Avoid
Real change in terms of talent management means coming to terms with several forces working against us.
1. People Resist Change and Prefer Familiarity
It is just natural to seek like-minded people. But when a team is comprised of all-too-similar employees with the same working styles, it loses the richness that comes with diversity.
If everyone on a team thinks alike, where is the opportunity for innovation? Where are ideas challenged and strengthened? How can you think out of the box if you’re all inside the same box?
The Takeaway – There is high value in different backgrounds and perspectives. Teams are far more flexible when problems arise because they have far more solutions from which to choose.
2. People Reward Conformity Over Creativity
Just think of an old-fashioned school classroom where the “good” student (the one that behaved and followed the rules) was smiled upon whereas the student who asked questions and challenged assumptions was met with disapproval.
And yet the challenging thinker was often more likely to be the deeper thinker. We have to beware of promoting employees simply because they are compliant and don’t cause waves.
The Takeaway – Compliant workers may make our teams look cohesive, but they often don’t come up with new ideas and innovative approaches.
3. People Discount the Importance of Workplace Culture
Remember the stereotypical “uniform” of the IBM employee or the Wall Street executive? Pin-striped suit, conservative tie, white shirt and leather briefcase. They all looked as though they were clones. Granted, attire is much more individual these days but, I wonder, if the attitudes are all that different.
The Takeaway – Once a cultural norm becomes prevalent, it can take over as a social system and almost dictate who will thrive in it. If your culture is aligned with your strategy, this is a good thing. If your culture is not aligned with your strategy, it will derail your success.
The Bottom Line
So ask yourself – if we continue to hire the same types of employee, will our talent management goals be achieved?
If you want to drive higher performance, you need to take a close look at the mix of behaviors that get you there. It is likely that you will have to look beyond the familiar to truly challenge the status quo. Be aware of the lenses that can blur your vision as you evaluate job candidates. Acknowledge and appreciate the biases we all have and try to overcome them.
To learn more about the top talent management traps to avoid, download Why Talent Is Surprisingly Only 1/3rd of the Talent Management Recipe for Success
How to Sell Value versus Price
7 Threats to a Positive Company Culture
LSA helped to meet the needs of my teams within a very narrow timeframe. My team walked away with highly useful management tools and practices. LSA saved us time in delivering the right solution for our specific needs.
Director, Software Engineering, EPG
What a personal and professional pleasure it has been to Partner with LSA. They are truly a strategic partner with Wyse. For more than 5 years, LSA has been engaged in delivering various training and development solutions for Wyse, from custom on-site programs targeting specific core competencies, to working individually with clients to build job skills, and offering invaluable services to me and my team as we continue to build our learning programs. LSA’s representatives do more than sell a product, they offer a full service solution: they understand our business, our strategic initiatives, and the needs of our customers.
Director of HR
Over the years, both at 3Com and now at Redback, I’ve found LSA Global to be a valuable resource. The recent compliance program that they delivered for Redback’s executive and management team was the right solution, of the highest of quality, and customized to our business and culture. I would highly recommend LSA to any company looking for top quality solutions.
Vice President of Human Resources
Congratulations on your pro-activity in establishing this program and developing such an effective New Employee Orientation course.
President and Chief Executive Office
On behalf of Roche and my staff I would like to sincerely thank you for your help with this. The English as a Second Language (ESL) assessment and coaching that you provided for our team was a great success.
The refreshing thing about LSA is that they focus on understanding our business situation and helping me succeed instead of selling a product. With over 150 experts, they are an invaluable resource that helps me deliver higher quality results faster. I recommend them to anyone looking to improve the performance of their workforce.
VP of Human Resources
LSA provided top notch solutions right when and how we needed them. They exceeded my expectations from a speed, quality, and cost standpoint. I recommend them to anyone looking for a true business partner in the Learning and Development arena. The breadth and depth of their expertise has helped us hit tight deadlines across multiple projects.
Fortune 500 Financial Services Company
Director of Infrastructure & Technology
I continue to be impressed by the level of leadership development and management expertise and quality of advice and facilitation that LSA has to offer. What a smart and client-centric group of great people who really know how to help leaders attract, engage, develop and retain top talent.
Director, HR Business Partner
I consistently look to LSA Global when I need custom programs put together for my client groups. I can always count on LSA to do a thorough needs analysis and to put together spectacular programs that are well received. Their management development and performance management expertise and professionalism make them one of my top-rated learning and development partners.
HR Program Manager
The Next Generation Management Development courses have helped me communicate more effectively with my peers and teammates. By utilizing effective communication techniques such as clarifying and confirming, and asking open ended questions, I have been able to clarify and understand information in situations where I would have otherwise asked limited questions and made false assumptions.
Firmware Engineering Manager
Each program is preceded by an assessment of the participants. The course is then designed to fit the specific parameters and needs of the group. The highly interactive delivery is provided by recognized experts in their fields. On the spot coaching is provided during the program and each participant receives individual follow-up after the course. Courses can be delivered in-person or virtually. Given the nature of Cisco’s business and the way we operate, these remote workshops are a must for anyone who joins our company. Their work is eye opening. Great content and fantastic delivery.
Frank J. Kuypers
Business Development Manager
We recently contacted LSA Global to assist us with a unique training request. We gave LSA a very short deadline and LSA custom designed a training program to meet our exact requirements within the limited time allotted to them. We found their facilitator to be well versed in the subject matter and very credible; the design provided practical and valuable information to our team of managers. I highly recommend LSA Global, particularly in the area of management training.
Julaine K. Souza
Senior Vice President
We engaged LSA to design and deliver a 6-month custom executive coaching program for a group of our key leaders. The focus of the program was to help a core group of senior leaders to leverage previous investments in management training, to ensure the engagement and retention of key employees, and to push critical strategic initiatives forward. Even with the high expectations of our senior people, LSA has completely exceeded our expectations. I would recommend them to anyone looking to create and implement a custom coaching methodology using proven tools to drive true change.
Senior HR Manager - Staffing, Training, & Development
LSA’s consultant designed and delivered a half-day team building solution for our recent conference. It included careful customization to integrate the design with our new mission and values. Everyone had fun and identified key issues with our teamwork. Altogether a great program!
Director of HR
Download key published insights and tools from industry experts highlighting best practices in the areas of talent, strategy and culture.
Want to know how you stack up against leading organizations? Receive a complimentary benchmarking analysis courtesy of an LSA Expert.
Get up to speed on timely solutions critical to your business. Published by LSA Experts based upon client feedback and key industry trends.
First we identify the key metrics you want to improve. Then we assemble a dedicated team of elite experts who have successfully solved similar problems with similar clients.
Stay up to do date with the latest information on how we help high growth companies align their culture and talent with strategy.
Real world consulting and training approaches from LSA projects, providing insights on how your company can outperform the competition.