Bias Can Create Talent Management Traps You Want to Avoid
Unfortunately, no one is completely unbiased when designing and implementing talent management programs. It is simply human nature to let some lenses distort the behavioral characteristics we favor and those we avoid.
Culture Can Weigh Heavily Against The Changes We Desire
But these prejudices can severely hamper the best-intentioned efforts to change and improve the talent in our organization. As much as we strive to hire individuals we know can make a difference in our company, we must recognize that there is a social system or culture that weighs heavily against the change we desire.
Three Talent Management Traps You Want to Avoid
Real change in terms of talent management means coming to terms with several forces working against us.
1. People Resist Change and Prefer Familiarity
It is just natural to seek like-minded people. But when a team is comprised of all-too-similar employees with the same working styles, it loses the richness that comes with diversity.
If everyone on a team thinks alike, where is the opportunity for innovation? Where are ideas challenged and strengthened? How can you think out of the box if you’re all inside the same box?
The Takeaway – There is high value in different backgrounds and perspectives. Teams are far more flexible when problems arise because they have far more solutions from which to choose.
2. People Reward Conformity Over Creativity
Just think of an old-fashioned school classroom where the “good” student (the one that behaved and followed the rules) was smiled upon whereas the student who asked questions and challenged assumptions was met with disapproval.
And yet the challenging thinker was often more likely to be the deeper thinker. We have to beware of promoting employees simply because they are compliant and don’t cause waves.
The Takeaway – Compliant workers may make our teams look cohesive, but they often don’t come up with new ideas and innovative approaches.
3. People Discount the Importance of Workplace Culture
Remember the stereotypical “uniform” of the IBM employee or the Wall Street executive? Pin-striped suit, conservative tie, white shirt and leather briefcase. They all looked as though they were clones. Granted, attire is much more individual these days but, I wonder, if the attitudes are all that different.
The Takeaway – Once a cultural norm becomes prevalent, it can take over as a social system and almost dictate who will thrive in it. If your culture is aligned with your strategy, this is a good thing. If your culture is not aligned with your strategy, it will derail your success.
The Bottom Line
So ask yourself – if we continue to hire the same types of employee, will our talent management goals be achieved?
If you want to drive higher performance, you need to take a close look at the mix of behaviors that get you there. It is likely that you will have to look beyond the familiar to truly challenge the status quo. Be aware of the lenses that can blur your vision as you evaluate job candidates. Acknowledge and appreciate the biases we all have and try to overcome them.
To learn more about how to talent management traps, download Why Talent Is Surprisingly Only 1/3rd of the Talent Management Recipe for Success
Corporate Change Is Personal
Our company engaged LSA to do a specialized “train the trainer” program, and the consultant’s performance outdid our exceptionally high standards for such a program. Very crucial to the success of this program was the work done upfront to discuss our needs and to interview key members of our organization so that the program specifically met our goals. Our facilitators continue to comment on the success of the program. Thanks also for the follow-up.
Chief Financial Officer
I consistently look to LSA Global when I need custom programs put together for my client groups. I can always count on LSA to do a thorough needs analysis and to put together spectacular programs that are well received. Their management development and performance management expertise and professionalism make them one of my top-rated learning and development partners.
HR Program Manager
I continue to be impressed by the level of leadership development and management expertise and quality of advice and facilitation that LSA has to offer. What a smart and client-centric group of great people who really know how to help leaders attract, engage, develop and retain top talent.
Director, HR Business Partner
The refreshing thing about LSA is that they focus on understanding our business situation and helping me succeed instead of selling a product. With over 150 experts, they are an invaluable resource that helps me deliver higher quality results faster. I recommend them to anyone looking to improve the performance of their workforce.
VP of Human Resources
PalmSource has found our relationship with LSA extremely beneficial. We worked closely with LSA to customize the right Management Training Program solution to meet our unique business needs. LSA is a quality organization, one that I’d recommend to any company looking for a first class training and consulting partner.
Vice President of Human Resources
We value our relationship with LSA Global. We came to LSA because we wanted to improve overall behavioral based interviewing capabilities of our managers to increase the probability of both hiring top talent and future leaders. LSA designed a highly customized solution for our business and culture. We are currently rolling out this solution to our leaders. I would highly recommend LSA Global as a top quality resource.
HR Project Manager - Training & Development, PHR
Harmonic has worked with LSA for over 8 years. We have found their partnership extremely beneficial. We recently implemented a Management Development Program that was designed and customized to support our company’s strategic initiative of hiring, building, and retaining key intellectual property and human talent. We worked closely with LSA to target and implement the right solutions with the greatest impact. I would recommend LSA to any company that’s looking for a trusted training and development partner.
Director of Human Resources
We partnered with LSA Global to help us invest in our people in the areas of performance coaching, diversity, and inclusion. They focused on helping us succeed and were very flexible in meeting our specific needs. LSA Global exceeded my expectations from a speed, quality, and value standpoint. I would recommend LSA Global to anyone looking for a true business partner.
Director, Human Resources
Hyperion has a commitment to lifelong learning. LSA helps us provide the right business sales training, management training programs, and leadership development programs at the right time to meet the needs of both individuals and departments. I especially appreciate their ability to listen to my needs and recommend the appropriate facilitators, solutions and content.
Senior Project Manager
LSA custom designed a Management Development program that is absolutely “on target” for our technical managers. Their facilitator has done a superb job delivering the material in a way that is fast paced, highly interactive, and fun. She presents practical solutions to the people situations that our managers face every day. I regard LSA as an excellent partner that understands our business needs and a virtual member of our HR department.
Vice President Human Resources
LSA’s Employee Engagement Consulting and Survey work has provided critical visibility into: how well our people are holding up under the general economic environment, as well as, the specific challenges that face biotechnology companies in their efforts to discover and develop new medicines; their level of alignment and commitment to XOMA’s Vision and mission critical strategies; how leadership practices and management systems support an environment that engender commitment, and the specific actions that our leaders can take to improve on areas that are important to our people. I highly recommend LSA’s employee engagement solutions.
Vice President, HR and IT
LSA Global’s consultant brought a fresh perspective to our behavioral based interviewing strategy for two key executive positions we needed to fill, and their consultant helped us develop questions that produced a much deeper understanding of candidates’ capabilities. I am confident that the two new executives joining our organization have the right skills to add significant value. Throughout the process LSA was also very responsive in dealing with short lead time requests.
Because of the unique nature of our business, Excel is a core application in our accounting organization. After three attempts to find an Excel consultant who is capable of helping our finance team integrate advanced applications into our work processes we found LSA and Alex. He was not only a “Real” Excel expert but was masterful in helping us identify where to use Excel applications in our processes to increase our group’s efficiency.
SPO Partners & Co
Kim Silva, CFO
We have worked with LSA Global for our learning and development needs and have always had great success. They helped us recently with customized Management Workshops that we held for the second time. It was fantastic, and I would highly recommend LSA to anyone that is attempting to get immediate and impactful improvements.
HR Manager, BU Radiology Informatics
VNUS Medical has been very pleased with the effective management development programs that LSA Global has delivered for us over the last four years. The programs have been universally facilitated by experienced and best in class instructors. The knowledge gained by our management team has been put into practice very quickly. VNUS is very happy to be working in partnership with LSA because they consistently deliver excellent programs that receive exceptional feedback from our management team.
Cindee Van Vleck
Director Human Resources
I highly recommend LSA Global to anyone who is looking to improve individual or organizational effectiveness through their top quality programs and broad range of expertise.
VP of Human Resources
Download key published insights and tools from industry experts highlighting best practices in the areas of talent, strategy and culture.
Want to know how you stack up against leading organizations? Receive a complimentary benchmarking analysis courtesy of an LSA Expert.
Get up to speed on timely solutions critical to your business. Published by LSA Experts based upon client feedback and key industry trends.
First we identify the key metrics you want to improve. Then we assemble a dedicated team of elite experts who have successfully solved similar problems with similar clients.
Stay up to do date with the latest information on how we help high growth companies align their culture and talent with strategy.
Real world consulting and training approaches from LSA projects, providing insights on how your company can outperform the competition.