Employee Engagement and Retention Is Serious Business

a young employee is bored and watches as the clock approaches 5...quitting time

We know from our employee engagement training initiatives that employee turnover is at its highest level since 2008.

While companies are getting better at understanding what drives higher levels of employee engagement, many leaders still struggle to truly understand why people leave and to quantify the impact employee turnover has on their business.

The cost is tremendous. Of the multitude of employee management functions in each organization, turnover is by far the most costly because of its harmful effect on revenue, profits, morale and customers. For every employee that leaves, you should figure twice the loss of their salary plus the loss of productivity as you recruit, hire and train replacements. And this doesn’t even take into account the loss of key employees who were high performers in critical jobs or on major customer accounts.

Business leaders need to take a more careful look at what they can do to retain top talent and increase employee engagement. Here is what is often standing in the way of a complete and accurate assessment of the problem followed by effective solutions:

  1. Lack of a more comprehensive turnover metric
    First leaders need to understand and quantify the extent of the situation. Most companies simply report turnover in terms of a percentage of the employees who leave. But reporting this number alone hides what you really need to know.A better approach is to gather and report employee retention data based upon your talent management strategy in a way that provides valuable business insights. For example: How does this compare to last year’s number or to the industry average? Are the employees who leave low or high performers? Are they in a critical or strategic role? Are there any manager trends related to departing employees? Is their expertise difficult to replace? Did they fit into the organizational culture? Does the turnover reflect a problem with diversity? You get the idea.
  2. The true reasons employees leave are not understood
    In-house employee exit interviews are historically not a reliable source of information on why employees leave. We know a low percentage of employees complete employee exit surveys. We also know that an even lower percentage provide candid feedback. How can leaders expect to decrease unwanted turnover if they fail to fully understand why key employees leave and what to do about it. The employee who is on the way out has little incentive to tell the real reason for their departure…they need a good reference and don’t want to burn bridges.A better approach is to conduct social-based employee exit surveys to gather engagement retention feedback from both exiting employees and their peers. This innovative employee exit survey approach drives an average 80% response rate compared to an average 20% response rate from traditional exit surveys. Then, once the data has been collected, make sure you analyze the results to ferret out the causes of unwanted turnover. Some turnover can be easily prevented.
  3. Even if solutions are applied, they are not measured for effectiveness
    Your engagement and retention surveys should drive meaningful and timely action. Once you understand “The Why” of unwanted turnover, you must follow through with proven programs targeted to address root causes. Then measure them to see what actually works. Too many companies identify what they think will work and then apply the same solution without ever re-evaluating or testing its effectiveness.
  4. No proactive program in place
    Being able to identify employees who are at risk of leaving before they actually walk out the door gives you time to retain top performers. If you know why they are dissatisfied, you can begin to change the game. Perhaps they feel that they are not appreciated or that their talents are not fully utilized. Whatever the issue, meet with the manager to see what can be done to proactively engage and retain your top talent.
  5. Too broad a brush
    If employee turnover is an issue, it won’t necessarily be solved with a general or generic approach. Even if you uncover a lack of career development opportunities as a root cause, you will need to apply the solution in a way that is relevant and helpful to each and every individual employee. And you should work first with your most valued and crucial employees…the ones whose departure or lack of engagement would hurt the most.

Manage employee retention as carefully as you manage employee engagement—understanding its impact on the business, understanding its causes, and addressing those causes with relevant, targeted solutions.

To learn more, download the Top 10 Ways to Engage and Retain Top Talent

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