“Having gone through many service leadership development programs it can be said that my approach was reasonably skeptical at first. The analyst in me has concluded it was your method; which was almost conversational and so cleverly delivered I initially missed it, which is the mark of a great facilitator.
In the customer service coaching program several leadership tools were employed, props such as the familiar movie clip, interaction games with peers; the text and reference guides, the analysis and profile of team members by peers and facilitated conversation to name a few.
These tools, created scenario based, referenced learning that could be immediately translated into the work place. That coupled with the follow-on coaching sessions have been the key to the development. I am pleased to have attended the LSA Global Program and even more so feel privileged to have had you as teacher and coach.”
Edison Stephen | Vice President, Customer Service | Fujitsu Caribbean Barataria, Trinidad
According to recent surveys, training alone achieves only a 22% increase in performance, while training, coupled with effective coaching, achieves an 88% increase in performance.
Keeping your brand promise means more than just a tag line. It means delivering effective and proven customer service coaching and mentoring solutions to support and cement critical customer service skills.
Our customer service coaching and mentoring solutions support customer service mastery. Customer service mastery fosters customer loyalty. Customer loyalty equates to increased revenue and more opportunities.
To speak with an LSA Global Expert to learn how our customer service coaching, diagnostic, mentoring and needs assessment have helped leading organizations succeed, please contact us for more information.
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