Strategies to Create High Performance Customer Service
Experts who understand high performance customer service strategies know one of the best ways to frustrate customers and demotivate customer service reps is to box them in with so many restrictions that they have no leeway or ownership of how to best serve their customers when it matters most – in the moment.
Customer Service Scripts
Scripts can be a useful crutch at times but they should not get in the way of satisfying the customer with authentic, innovative and helpful solutions. There is nothing worse from a customer perspective to hear “that is all I am allowed to do to help you.”
3 High Performance Customer Service Strategies that Work
Take a close look at your customer service strategy and consider these three ways to charge up your customer reps and, in so doing, improve customer service and loyalty:
We like the three-tiered framework of Mandated rules that must be followed based upon your service strategy, Guidelines that are suggested for various situations, and Areas of full autonomy.
The Bottom Line
Good strategies to create high performance customer service reduce administrative tasks, set clear expectations, and use consistent customer feedback to learn and improve.
To learn more about how to take your customer service to the next level, download Four Steps to Truly Delight Customers
4 Keys to Keeping Talent Up to Date
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