Customer Loyalty

  • Are You Chasing the Wrong Customers?

    The Wrong Customers Waste Time, Money and Energy New salespeople are so eager to show a robust pipeline and close deals that they often find themselves chasing the wrong customers.   They mistakenly make pitches to anyone who will listen.  Conversely,…

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  • 7 Steps to Aligning Call Center Change

    Aligning Call Center Change When you ask your Call Center Reps to change their behavior in order to deliver on your brand promise, increase revenue and manage margins, be sure that you are fully aligning call center change to support…

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  • How to Avoid Call Center Complacency – 4 Warning Signs

    Do You Have Call Center Complacency? Running a call center is not easy.  Getting the most from call center reps is even harder. Resting on your laurels can be a big leadership mistake that can keep you from meeting your…

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  • 3 Must Have Customer Service Skills for Success

    Customer Service Skills for Success Can Make a Difference If your reps have the right customer service skills for success, you will have: More Satisfied customers Lower customer acquisition costs Greater levels of first call resolution Decreased operating costs Higher…

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  • 3 Customer Centric Strategies to Improve Sales

    Customer Centric Strategies Can Improve Sales High growth sales leaders are employing smart customer centric strategies to outperform their competition and stay relevant to target customers.  To make sure your sales team performs, you need to: Have a clear enough…

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