Whitepaper Download: Four Steps to Truly Delight Customers. What can one truly delighted customer do for your company?
When you can transform a simply satisfied and happy customer to a genuine promoter and advocate of your brand, you have a customer who will buy more, return again and spread the good word to their friends. If you could replicate this interaction across the organization, every customer could become an important advocate for your company! According to Bain & Company, companies that excel in the customer experience grow revenues up to 8% faster based upon stronger loyalty and higher recommendations. As a result, delighted customers have a lifetime value of 6-to-14 times greater than dissatisfied customers.
Smart customer service leaders, brand managers and sales teams strive to capture the potential 6-to-14 times increase of lifetime value by delighting their clients.To download the Four Steps to Truly Delight Customers Best Practices Whitepaper, please complete the form to the right.
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