“We engaged LSA Global to support our Customer Service training initiative. Our vision was to develop and enhance the awareness and importance of good customer service. We wanted to deliver a workshop that would positively influence and shape behaviors. LSA Global, through their partnership process, demonstrated their value proposition. By first understanding our desired outcomes, only then could an effective solution be designed and delivered. Their consultant was well prepared, engaging and really drove a cross-functional, multi-level audience in impactful ways.”
Stanley Newman | Customer Service Manager | Shire Biopharmaceutical
When it comes to customer retention, profitability, and growth, your customers’ brand experience matters. According to the Chief Marketing Officer Council, 54% surveyed said they’d give up their memberships in Loyalty Clubs if they had a negative product or service experience with a brand. Customers tell us that negative brand occurrences happen when their personal experience does not match the expectations created by the brand itself and the marketplace as a whole. Once brands make promises, customers expect them to consistently fulfill those promises. We know from experience that defining and making the promise is the easy part. Consistently living through actions is the hard part.
Our proven customer service training and consulting training equips your service employees with targeted and effective customer service skills that allow you to truly “live your brand promise.”
Each solution, regardless of customer service maturity, arms your employees with the customer service skills and knowledge to create lasting and profitable relationships with your most valuable customers.
To speak with an LSA Global Expert to learn how our customer service training and consulting solutions have helped leading organizations succeed, please contact us for more information.
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