All too many companies fail at executing strategy. Executives spend multiple hours in the board room focused on making a plan for future growth. Yet, between the strategy design and strategy execution, there is a chasm that is seldom crossed. In fact, according to a research report by IBM, 9 out of 10 companies fail to implement their strategies consistently. What’s going wrong and what can be done about it?
In our two decades of work with clients who are looking for help in implementing their strategies, we have found that the overriding problem is a lack of clarity…fuzzy job roles, an unclear decision making process , and a corporate culture that is not aligned with the strategic objectives.
If you want a strategy that is clear, believable and implementable:
• Be clear about job roles and responsibilities.
Unless employees know exactly what they are responsible for and what actions are expected of them, they can’t begin to execute the strategy effectively. Where do they fit in the overall organization and how do they overlap the job roles of others? When workers are unsure about how their success will be measured and what they need to do, they do less and with ever decreasing motivation. They are not held accountable for their performance.
Managers suffer from confusion too and spent far too much time second-guessing their direct reports. The critical link between rewards and performance is missing. The result? Confusion over roles, duplication of effort or tasks totally neglected, and decline of motivation. The strategy is mired in muck.
• Be clear about how decisions will be made.
Unless employees know exactly how and at what level decisions will be made, they can’t be expected to make good and timely ones. Who, for instance, gets to decide the price of a solution? Salespeople need to know if they have the authority to create a deal from start to finish or if they have to report in to their sales manager, their sales team, the legal department or the solution providers before negotiating and making promises to the customer.
Then there is the question beyond “who” to “how.” Companies with a clearly established decision making process move efficiently from defining the problem to solving it. Each stakeholder understands the steps that will be taken on the way to a final decision and can play their part accordingly.
• Be clear about the corporate culture you want and how you will promote it.
If organizational culture is defined as the way business gets done on a day-to-day basis, make sure that the environment you promote is one where information moves freely from one level to another and where openness and trust are valued. Few strategic objectives will be achieved in an atmosphere where mistakes lead to blame rather than to better ways of dealing with the situation.
An open corporate culture is one where questions can be asked freely and different perspectives are welcomed and respected. This is the kind of culture that values continuous learning and provides the basis for the change of attitude and process that strategies require.
How Managers Can Make Better Decisions
How to Grow Existing Accounts Faster
How to Learn New Skills Faster
We consider LSA Global our outsourced learning and development partner. We worked closely with LSA to customize a management development program to meet our growing business needs. I would highly recommend LSA to any company wanting to deliver quality learning solutions.
Vice President Human Resources
We consider LSA our true business partner in the areas of Learning and Organizational Development. From Strategic Planning to Presentation Skills and Management Training, they continue to provide excellent value and extremely high quality solutions – not just one time events. I recommend them to anyone looking to drive true business results.
Michelle A. Mitchell
Vice President, Worldwide Human Resources
VNUS Medical has been very pleased with the effective management development programs that LSA Global has delivered for us over the last four years. The programs have been universally facilitated by experienced and best in class instructors. The knowledge gained by our management team has been put into practice very quickly. VNUS is very happy to be working in partnership with LSA because they consistently deliver excellent programs that receive exceptional feedback from our management team.
Cindee Van Vleck
Director Human Resources
Understanding and conforming to legal compliance was very important to our company. We turned to LSA Global to provide a quality and cost effective way to ensure that we were AB 1825 compliant. Their interactive eLearning program was top-notch. It allowed our managers to learn at their own pace, and on their own time. The program was tailored to include our logo and our internal harassment policies. It was interactive and met all federal and state legal requirements. I would highly recommend LSA Global to any company looking for an efficient and effective and top quality way to train their managers to be in compliance.
Kelly Warren, SPHR
Director, HR & Compliance
Our company engaged LSA to do a specialized “train the trainer” program, and the consultant’s performance outdid our exceptionally high standards for such a program. Very crucial to the success of this program was the work done upfront to discuss our needs and to interview key members of our organization so that the program specifically met our goals. Our facilitators continue to comment on the success of the program. Thanks also for the follow-up.
Chief Financial Officer
LSA’s consultant designed and delivered a half-day team building solution for our recent conference. It included careful customization to integrate the design with our new mission and values. Everyone had fun and identified key issues with our teamwork. Altogether a great program!
Director of HR
LSA is an instrumental training outsourcing partner in helping us to build management capacity and strategically invest in our people. Their flexibility, depth, and breadth of expertise allows us to deliver top quality solutions that are directly tied to key business plans. Their ability to custom design, deliver, and evaluate our Management Curriculum has been excellent. They are true business partners and a pleasure to work with.
Margaret M. Mader
Vice President, Human Resources
The LSA Global team was very receptive and flexible to our needs every step of the way. Their staff and facilitator demonstrated attention to detail, responsiveness, and professional courtesy. The participants were thrilled with the outcome and rated the communication skills workshop and the facilitator as ‘Excellent’. I’d highly recommend working with the LSA Global team to meet your professional development needs.
We have worked with LSA Global for our learning and development needs and have always had great success. They helped us recently with customized Management Workshops that we held for the second time. It was fantastic, and I would highly recommend LSA to anyone that is attempting to get immediate and impactful improvements.
HR Manager, BU Radiology Informatics
The Managing Virtual Teams program was extremely valuable. Your consultant/ facilitator’s fundamental knowledge of Synopsys as a company provided an incredible base to build upon while tackling the complications of managing and working with globally distributed teams. My team walked away walked away with highly useful practices and tools. It was an excellent use of our time.
Vice President, Information Technology
I’ve partnered with LSA Global at two companies now, and I consider them a valuable and trusted training and consulting resource. They recommended just the right solution to address our management development needs and have wonderful facilitators that match YuMe’s culture and style of our management team. I would highly recommend LSA Global to any company wanting to deliver quality learning solutions with a valuable learning and development partner.
In my years working with LSA, it seems like I’ve had a personal consultant at my fingertips to help me identify just the right solution to satisfy our needs. The entire LSA team has become a trusted friend of Actel — assuring we provide state-of-the-art learning to meet our complex, high-tech business and people needs.
LSA helped to meet the needs of my teams within a very narrow timeframe. My team walked away with highly useful management tools and practices. LSA saved us time in delivering the right solution for our specific needs.
Director, Software Engineering, EPG
The refreshing thing about LSA is that they focus on understanding our business situation and helping me succeed instead of selling a product. With over 150 experts, they are an invaluable resource that helps me deliver higher quality results faster. I recommend them to anyone looking to improve the performance of their workforce.
VP of Human Resources
We have been able to utilize LSA’s extensive network of top-notch resources to leverage our investment in employee development. The result has been the cost effective and highly efficient delivery of quality educational and management training programs.
Vice President, Human Resources
Download key published insights and tools from industry experts highlighting best practices in the areas of talent, strategy and culture.
Want to know how you stack up against leading organizations? Receive a complimentary benchmarking analysis courtesy of an LSA Expert.
Get up to speed on timely solutions critical to your business. Published by LSA Experts based upon client feedback and key industry trends.
First we identify the key metrics you want to improve. Then we assemble a dedicated team of elite experts who have successfully solved similar problems with similar clients.
Stay up to do date with the latest information on how we help high growth companies align their culture and talent with strategy.
Real world consulting and training approaches from LSA projects, providing insights on how your company can outperform the competition.