Outsourcing Training to Increase Quality and Consolidate Suppliers: HighTech

Improving Performance and Saving Money through Training Outsourcing at a Growing Technology Company

Client Case Study


Intuit, a $3.5b company with approximately 7,700 employees, is a leading provider of business and financial management solutions for small and mid-sized businesses; financial institutions, including banks and credit unions; consumers and accounting professionals.

Intuit wanted to:

  • Transition from contracting with multiple learning and development vendors to establishing a relationship with a preferred “partner”
  • Shift the current learning and development culture from an “entitlement service-only” and transactional focus to a performance and strategy-driven focus
  • Accelerate business results across all North American locations by providing all Intuit employees with consistent, integrated, and aligned quality offerings to meet their needs
  • Strengthen their Global Learning and Development team to enable more effective contributions to development goals across all Intuit locations


  • Silos: Many departments and divisions acting independently in the area of learning and development
  • Varied: Inconsistent learning and development solutions, approaches, and resources across offices
  • Complicated: Multiple “training vendor” relationships with multiple contracts and varied quality and pricing
  • Duplication: Redundancy in the “training solutions” offered and/or contradictory and often competing training models, practices, and language
  • Invisible: No tracking and reporting system; no employee “charge back” or billing system
  • Speed: Intuit’s desire, as a follow-up to a recent company-wide needs assessment, to quickly establish a common baseline of 13 foundational skills for management and individual contributors across all of Intuit’s North American locations


  1. Assess & Design
    • Identified solution/needs for each site in North America
    • Identified best-in-breed solutions across the 13 Foundation Skills to meet Intuit’s business needs, culture, and budget
    • Determined how each solution would complement and align with the other Foundation Skills
    • Aligned solutions to Intuit’s core values and success profile
    • Designed company-specific role-plays and case studies
    • “Intuitized” each program by incorporating Intuit’s language, models, and practices into each solution
    • Created a simple and clear marketing and registration system that automated training setup, delivery, tracking, reporting, billing, measurement, and follow-up
  2. Pilot 

    • Successfully

      implemented a core group of 13 customized skill-based pilot programs focused on Communication, Business Writing, Presentation Skills, Facilitation Skills, Conflict Management, Managing Meetings, Time Management, Change Management, Finance 101, Negotiation Skills, Project Management, Team Building, and Coaching

    • Provided clear reporting on Learning and Development expenditures, activity, and results across the company
  3. Implementation

    • Incorporated lessons learned from pilot

    • Rolled-out over 195 customized programs

Compelling / Interesting Design Features

  • Simple: 100% turn-key learning and development outsource partner
  • Dedicated: External account team with a combined 40+ years of experience to handle strategy, planning, and day-to-day operations
  • Speed: Only weeks to design and implement proven curriculum/solutions
  • Scenario-Based: Designed client-specific role plays and case studies with tailored approach to fit seamlessly with the company’s leadership practices and values
  • Automated: Created a simple and clear marketing, registration, setup, delivery, tracking, reporting, billing, measurement, and follow-up system for both participants and the HR department that “ran by itself”



  • Money: $750,000 cost savings of  over 5 years
  • Scale: 

    Delivered over 195 customized programs across North America to over 4,000 employees

  • Client Satisfaction: Overall satisfaction score 93.7%
  • Consistency: Created consistency of language, competency, process, values, and approach across all locations

Related Information

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Having a training outsourcing partner like LSA to support our talent management needs has been a real blessing. In an emerging company where typically you can’t afford the infrastructure necessary to provide a full range of offerings, having an external partner like LSA has been a blessing.

They deeply understand our business and our culture.   They do a great job on a wide range of customized training, consulting, and coaching solutions for us.

For us, they are definitely better than having our own internal Training and Organizational Development function.  They always do what it takes to hit the mark.

Chris Wells
Vice President, HR and IT

LSA’s ability to assess needs and develop targeted  leadership training has been a critical resource for me to help our teams to perform at their peak. 

I love that LSA focuses on training that truly makes a meaningful impact on the people and the business.

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Sr. HR Business Partner


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General Manager, FSM Division


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Blake Krikorian

We selected LSA over a handful of other experts to assist with a key sales leadership imperative. LSA added value every step of the way throughout the entire engagement. Their customized approach to sales presentation training exceeded expectations, and we are excited about global implementation across our offices in more than 100 countries.

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Senior Director Talent Management


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Amy Cappellanti-Wolf
Chief Human Resources Officer


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They immediately helped us to improve our ability to continue to hire top talent that fits our culture and talent management strategy as we rapidly scale.  Thank you!

Julie Pearl
Technical Program Manager


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