Improve Leading Situationally at Healthcare Company

<img class="alignnone wp-image-15055 size-full" src="https://lsaglobal.com/wp-content/uploads/2023/02/Increase-in-Leadership-Productivity-at-F100-Insurance-Company.jpg" alt="Increase in Leadership Productivity at F100 Insurance Company" width="1280" height="620" /> <h2>Client Case Study</h2>

Client Case Study

Situation — Improve Leading Situationally at Healthcare

Delta Dental of California and its affiliated companies are dedicated to advancing oral health by providing dental  insurance to nearly one third of the U.S. population. Internally, the organization is dedicated to increasing the skills of its leaders by offering leadership development training to support their desired corporate culture.

After an intensive search, they selected a Situational Approach to Leadership as the foundation of their leadership development program.  The goal was to have the entire company buy into the need to Improve Leading Situationally at Healthcare across the company.

Complications — Improve Leading Situationally at Healthcare

Implications — Improve Leading Situationally at Healthcare

  • If the company does not define what they expect from leaders and equip them with the skills and tools to lead an engaged workforce, they risk not performing at their peak.

Approach

  1. Kickoff
    Agree upon success metrics and get leadership buy-in.
  2. Communications
    Develop and implement communications plan to ensure everyone understand the “why” and the importance of the leadership initiative to the organization.
  3. Pilot & Learn
    Pilot the program with key business leaders, learn, make adjustments, and agree upon rollout plan to ensure leaders adopted the key leadership practices.
  4. Deliver & Reinforce
    Train-the-trainer so that Delta Dental could facilitate 250 leaders through the program.  Provided job aids, tools, and resources for one-on-one meetings, conversation starters, worksheets, articles, videos, and 1×1 executive coaching.
  5. Measurement
    Level 1 through 5 Training measurement and suggested next steps.

Results

  • Level 1 Satisfaction Survey
    93% of participants were engaged and 97% would recommend the training.
  • Level 2 Learning Survey Multi-rater Survey
    98% of participants learned new skills.
  • Level 3  On-the-job Improvement Performance Data from Participants and Direct Reports
    87% of participants applied new skills on the job. 76% of direct reports saw their leaders apply new skills.
  • Level 4 Business Impact
    87% of participants saw an improvement in team performance of 27%.  90% of direct reports saw an improvement in team performance of 25%.  60% of direct reports saw an improvement in their own performance.
  • Level 5 ROI
    11% increase in overall team performance resulting in an ROI of 156%.  Participants who received high support from their leaders saw 87% improvement in leader behaviors and 35% improvement in team performance.

Having taken on a new executive leadership role, one of my first calls was to LSA Global to help my leadership team to design, implement, and cascade clear strategic plans.  First, LSA helped our leadership team identify the strategy, culture, and talent areas that mattered most to create organizational alignment.

Then they helped facilitate the design of a strategic growth plan that is clear, compelling, believable, and implementable. We now have 100% commitment from an aligned leadership team and key stakeholders going forward.

I would recommend LSA to anyone who wants to create high levels of strategic alignment, growth, and performance.

Erik Arvesen
Vice President, General Manager

L3Harris_Logo-LSAGlobal

I continue to be impressed by the level of leadership development training and management expertise and quality of advice and facilitation that LSA has to offer.

What a smart and client-centric group of great people who really know how to help assess and develop high performing leaders.

Tracy Esposito
Director

zynga LSA Global gaming client

Your team was amazing.   Facilitative Leadership was one of the best leadership and change workshops my team has ever attended.  Thank you!

Diane White
Executive Director, Head of Product Development

BioMarin LSA Global Biotech Client

We partnered with LSA Global to help us invest in our people. LSA custom designed an impactful management curriculum to help upskill our key managers and leaders.

We consider LSA to be our trusted learning and development partner and a valued extension of our team as we rapidly scale.  Thank you LSA!

Lisa Bruun
SVP Human Resources

Ellie Mae

We selected LSA Global over 5 other companies to help our key executives improve their overall communication and executive presentation capabilities. LSA exceeded our expectations.

I highly recommend LSA to any executive team looking to better organize and more effectively deliver key executive-level messages — especially when the stakes are high.

Todd Power
Office of the CEO

Thanks for your incredible patience and passion working with our leadership team to create alignment.

Your leadership and executive coaching services have been one of the most effective I’ve ever known.

Debbie Von Raesfeld
Director and HR Business Partner

AMD

LSA’s approach has certainly brought value to Knight Ridder Digital. They were laser focused on our goal and determined to meet all of our Leadership development program needs. Their flexibility and commitment were keys in making our program successful.

Dipik Rai
Director of Marketing

What a refreshing change from the half-baked psycho-babble you normally get from training and consulting organizations. LSA gives you the practical and results-oriented assistance you need to define and reach your goals.

Their leadership, management, and sales expertise has been invaluable.  They think strategically and provide a results driven plan – not just a temporary fix.

They are great to work with, and even more importantly, they “get it!”

David Fiano
Director of Merchandising

LSA has been a tremendous asset at my current company and my past company.

As an HR leader, I am always looking for ways to find external resources that can provide impactful leadership and management development expertise. LSA consistently does that for me.

The tools and practices are crisp, business relevant, and easy to apply on the job.

Ken Boehm
VP of Human Resources

At a time of change in our marketplace, LSA Global did an exceptional job helping our executive team create strategic clarity by helping us to define, clarify, and prioritize our corporate vision, mission, values, differentiation, target clients, strategic priorities, success metrics and key roles.

They beautifully navigated a very difficult and fuzzy situation, respectfully cleared out all of the cultural elephants, and shared impactful insights and leadership development theories along the way. They have transformed our business.

Laurie Sewell
President & CEO

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The strategy and alignment work with our leadership team was absolutely transformational.  The decisions we made combined with the transparency, communication, and accountability were exactly what we needed.  Thank you!

Dr. Raphael B. Merriman M.D
Medical Director, Liver Transplantation

Sutter Health Logo LSA Global

Having tripled in size and recently merged, LSA helped our executive team to increase our level of strategic alignment, to solidify our new direction, and to push our agency forward.

As we look to rapidly scale, the clear, actionable, and critical few strategic moves combined with how we differentiate ourselves to our top accounts and target clients has really set us on a great path to success.

This is exactly what we needed to get to the next level. Thank you LSA!

Matt Britton
CEO

MRY logo LSA Global

Thank you so much for being the right person with the right experience and expertise to lead our Executive Team in re-examining our approach to change leadership.

I’m grateful for how you engaged and challenged us with so many “holy crap!” insights and realizations that we needed.

Jeff Nally
Chief Coaching Officer & CHRO

coachsource logo LSA Global

We contacted LSA to help us design and deliver customized management development programs. LSA worked with us to meet our exact needs. We started at the top with our executive team.  It was such a great success that we rolled it out company-wide. We look forward to a long-term partnership with LSA Global and their team of experts.

Barry L. Byrd, SPHR
Human Resources Manager

We reviewed the top Leadership Development offerings and selected LSA’s 12-month Leadership Program based upon the value and systemic approach.

The feedback on the program, approach, and results was phenomenal. While other programs may be better known, the other options were more theoretical and did not compare in terms of LSA’s practicality, quality, and results.

We could not be happier.

Stacey Porter
Senior Manager Learning and Development

Roche

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