Improve Leading Situationally at Healthcare Company

<img class="alignnone wp-image-15055 size-full" src="https://lsaglobal.com/wp-content/uploads/2023/02/Increase-in-Leadership-Productivity-at-F100-Insurance-Company.jpg" alt="Increase in Leadership Productivity at F100 Insurance Company" width="1280" height="620" /> <h2>Client Case Study</h2>

Client Case Study

Situation — Improve Leading Situationally at Healthcare

Delta Dental of California and its affiliated companies are dedicated to advancing oral health by providing dental  insurance to nearly one third of the U.S. population. Internally, the organization is dedicated to increasing the skills of its leaders by offering leadership development training to support their desired corporate culture.

After an intensive search, they selected a Situational Approach to Leadership as the foundation of their leadership development program.  The goal was to have the entire company buy into the need to Improve Leading Situationally at Healthcare across the company.

Complications — Improve Leading Situationally at Healthcare

Implications — Improve Leading Situationally at Healthcare

  • If the company does not define what they expect from leaders and equip them with the skills and tools to lead an engaged workforce, they risk not performing at their peak.

Approach

  1. Kickoff
    Agree upon success metrics and get leadership buy-in.
  2. Communications
    Develop and implement communications plan to ensure everyone understand the “why” and the importance of the leadership initiative to the organization.
  3. Pilot & Learn
    Pilot the program with key business leaders, learn, make adjustments, and agree upon rollout plan to ensure leaders adopted the key leadership practices.
  4. Deliver & Reinforce
    Train-the-trainer so that Delta Dental could facilitate 250 leaders through the program.  Provided job aids, tools, and resources for one-on-one meetings, conversation starters, worksheets, articles, videos, and 1×1 executive coaching.
  5. Measurement
    Level 1 through 5 Training measurement and suggested next steps.

Results

  • Level 1 Satisfaction Survey
    93% of participants were engaged and 97% would recommend the training.
  • Level 2 Learning Survey Multi-rater Survey
    98% of participants learned new skills.
  • Level 3  On-the-job Improvement Performance Data from Participants and Direct Reports
    87% of participants applied new skills on the job. 76% of direct reports saw their leaders apply new skills.
  • Level 4 Business Impact
    87% of participants saw an improvement in team performance of 27%.  90% of direct reports saw an improvement in team performance of 25%.  60% of direct reports saw an improvement in their own performance.
  • Level 5 ROI
    11% increase in overall team performance resulting in an ROI of 156%.  Participants who received high support from their leaders saw 87% improvement in leader behaviors and 35% improvement in team performance.

The customized leadership styles and coaching program was the best training that I have ever attended. The facilitators were phenomenal. They have a wealth of experience and knowledge coupled with compassionate and caring styles. I’d highly recommend this leadership training program to any manager, director, or executive looking for a life changing leadership program.

Shoaleh Ghaffari
Director, HR

Cutera

The customized leadership program was very practical and achieved our goals. LSA adapted very well to our group and the situation and helped us build trust and awareness of successful leadership styles. We look forward to the next steps.

Erik Okholm
Director of Software Development

We reviewed the top Leadership Development offerings and selected LSA’s 12-month Leadership Program based upon the value and systemic approach.

The feedback on the program, approach, and results was phenomenal. While other programs may be better known, the other options were more theoretical and did not compare in terms of LSA’s practicality, quality, and results.

We could not be happier.

Stacey Porter
Senior Manager Learning and Development

Roche

I continue to be impressed by the level of leadership development training and management expertise and quality of advice and facilitation that LSA has to offer.

What a smart and client-centric group of great people who really know how to help assess and develop high performing leaders.

Tracy Esposito
Director

zynga LSA Global gaming client

We have had a very beneficial partnership with LSA. Their recent Leadership Development Program helped us to identify, develop, and retain top leaders. It was instrumental in helping take our company and our key people to the next level. I would recommend them to anyone looking to truly develop and retain top talent.

Steve Janowsky
Vice President of Operations

Proxicom

At the onset of our engagement with LSA, I was skeptical that an outside firm would be able to understand and dissect our organization’s highly complex and technical business challenges.

However, through the leadership team interview and strategy retreat processes that LSA utilized, they provided a fresh, innovative, and practical perspective that created tremendous strategic value and focus for our executive leadership team.

As a result, I would highly recommend LSA Global to any leader struggling with building the strategic alignment and high performance teams necessary to generate sales growth, in a way that fits their unique corporate culture.

Robert Laudati
Managing Director

L3Harris_Logo-LSAGlobal

Having taken on a new executive leadership role, one of my first calls was to LSA Global to help my leadership team to design, implement, and cascade clear strategic plans.  First, LSA helped our leadership team identify the strategy, culture, and talent areas that mattered most to create organizational alignment.

Then they helped facilitate the design of a strategic growth plan that is clear, compelling, believable, and implementable. We now have 100% commitment from an aligned leadership team and key stakeholders going forward.

I would recommend LSA to anyone who wants to create high levels of strategic alignment, growth, and performance.

Erik Arvesen
Vice President, General Manager

L3Harris_Logo-LSAGlobal

For our go to training outsourcing partner, LSA provides exactly what we want and need – which is not an easy task.

As always, they design and deliver outstanding leadership development results and high quality management training programs that totally align with our unique business and talent strategies!

Elizabeth Siebert
Director, Organizational Excellence & Development

Intuit

LSA exceeded all my expectations.

We interviewed 7 potential training and consulting partners and selected LSA due to their expertise, flexibility, and breadth and depth of leadership solutions.

We were able to design a highly customized, focused, and relevant management training program that fit our unique needs.

Our leaders and managers galvanized as a team and are better prepared for the rigors of a leading their teams in a very competitive and fast-changing market.

Mitch Mandich
CEO

Edify

At a time of change in our marketplace, LSA Global did an exceptional job helping our executive team create strategic clarity by helping us to define, clarify, and prioritize our corporate vision, mission, values, differentiation, target clients, strategic priorities, success metrics and key roles.

They beautifully navigated a very difficult and fuzzy situation, respectfully cleared out all of the cultural elephants, and shared impactful insights and leadership development theories along the way. They have transformed our business.

Laurie Sewell
President & CEO

Servicon-Logo-LSAGlobal

LSA helped us with leadership development by designing a solution to match our unique needs and culture.

It was a huge success. I would highly recommend LSA to help take leaders and managers to the next level.

Karen King, SPHR
Manager, Human Resources

Alliance Data

LSA Global has been a great partner in helping us move toward being “the leading developer of talent in the service performance management industry.”

I have engaged LSA to help develop best-in-class programs in the areas of: Executive On-boarding, Manager Training, Sales Training and Coaching, Employee Engagement, and Instructional Design.

They have consistently met or exceeded my (very) high expectations and are always responsive to my needs to increase performance, engagement, customer satisfaction, and sales growth.

Mike Normant
Senior Director, Training & Development

Service Source

We selected LSA Global over 5 other companies to help our key executives improve their overall communication and executive presentation capabilities. LSA exceeded our expectations.

I highly recommend LSA to any executive team looking to better organize and more effectively deliver key executive-level messages — especially when the stakes are high.

Todd Power
Office of the CEO

Over the years, both at 3Com and now at Redback, I’ve found LSA Global to be a valuable partner. The recent management programs that they delivered for Redback’s executive and management teams was the right solution, of the highest of quality, and customized to fit our unique business and culture. I would highly recommend LSA to any company looking for top quality solutions.

Gina Fulton
Vice President of Human Resources

LSA’s approach and ability to bring the right leadership and management expertise and approach to eBay has been a great asset.

They really focus on helping us succeed in any way they can and definitely lifted up our leadership and management development capabilities.

Mike Normant
Learning & Development

ebay

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