Improve Leading Situationally at Healthcare Company

<img class="alignnone wp-image-15055 size-full" src="https://lsaglobal.com/wp-content/uploads/2023/02/Increase-in-Leadership-Productivity-at-F100-Insurance-Company.jpg" alt="Increase in Leadership Productivity at F100 Insurance Company" width="1280" height="620" /> <h2>Client Case Study</h2>

Client Case Study

Situation — Improve Leading Situationally at Healthcare

Delta Dental of California and its affiliated companies are dedicated to advancing oral health by providing dental  insurance to nearly one third of the U.S. population. Internally, the organization is dedicated to increasing the skills of its leaders by offering leadership development training to support their desired corporate culture.

After an intensive search, they selected a Situational Approach to Leadership as the foundation of their leadership development program.  The goal was to have the entire company buy into the need to Improve Leading Situationally at Healthcare across the company.

Complications — Improve Leading Situationally at Healthcare

Implications — Improve Leading Situationally at Healthcare

  • If the company does not define what they expect from leaders and equip them with the skills and tools to lead an engaged workforce, they risk not performing at their peak.

Approach

  1. Kickoff
    Agree upon success metrics and get leadership buy-in.
  2. Communications
    Develop and implement communications plan to ensure everyone understand the “why” and the importance of the leadership initiative to the organization.
  3. Pilot & Learn
    Pilot the program with key business leaders, learn, make adjustments, and agree upon rollout plan to ensure leaders adopted the key leadership practices.
  4. Deliver & Reinforce
    Train-the-trainer so that Delta Dental could facilitate 250 leaders through the program.  Provided job aids, tools, and resources for one-on-one meetings, conversation starters, worksheets, articles, videos, and 1×1 executive coaching.
  5. Measurement
    Level 1 through 5 Training measurement and suggested next steps.

Results

  • Level 1 Satisfaction Survey
    93% of participants were engaged and 97% would recommend the training.
  • Level 2 Learning Survey Multi-rater Survey
    98% of participants learned new skills.
  • Level 3  On-the-job Improvement Performance Data from Participants and Direct Reports
    87% of participants applied new skills on the job. 76% of direct reports saw their leaders apply new skills.
  • Level 4 Business Impact
    87% of participants saw an improvement in team performance of 27%.  90% of direct reports saw an improvement in team performance of 25%.  60% of direct reports saw an improvement in their own performance.
  • Level 5 ROI
    11% increase in overall team performance resulting in an ROI of 156%.  Participants who received high support from their leaders saw 87% improvement in leader behaviors and 35% improvement in team performance.

LSA’s executive coach based his approach on understanding our business circumstances and strategy, as well as our leadership aspirations. The customized coaching covered all aspects of leadership; it was not simply a touchy-feely endeavor.

In fact, the focus on clear business outcomes and real life circumstances challenged me as a senior leader to develop my thinking and actions related to leading the business.”

Janet Pagano
Managing Director

Ovid

Your team was amazing.   Facilitative Leadership was one of the best leadership and change workshops my team has ever attended.  Thank you!

Diane White
Executive Director, Head of Product Development

BioMarin LSA Global Biotech Client

We consider LSA Global the top outsourced learning and development partner.

We work closely with LSA to customize leadership and management development programs to meet our growing business needs.

I would highly recommend LSA to any company wanting to deliver high quality and practical learning solutions for their leaders and managers.

Terri Wright-Scheer
Vice President Human Resources

LSA consistently delivers for me and my team.  Recently they demonstrated the criticality for executives to look beyond current ethics topics and focus on applying fundamental values in everything they do to demonstrate true leadership. They successfully delivered in two hours what most leadership development facilitators would spend an entire day trying to communicate.

Nick Voyvodich, SPHR
HR Manager

Fujitsu

At a time of change in our marketplace, LSA Global did an exceptional job helping our executive team create strategic clarity by helping us to define, clarify, and prioritize our corporate vision, mission, values, differentiation, target clients, strategic priorities, success metrics and key roles.

They beautifully navigated a very difficult and fuzzy situation, respectfully cleared out all of the cultural elephants, and shared impactful insights and leadership development theories along the way. They have transformed our business.

Laurie Sewell
President & CEO

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The quality of LSA’s Leadership Training Programs and facilitators is always top notch. We recognize and appreciate the hard work LSA always goes through to align to our unique culture and meet our specific requirements. Thank you for regularly going above and beyond. Your support and dedication, both on the strategic and tactical side, have been outstanding!

Anna Meyer
Leadership Development

Intuit

For our go to training outsourcing partner, LSA provides exactly what we want and need – which is not an easy task.

As always, they design and deliver outstanding leadership development results and high quality management training programs that totally align with our unique business and talent strategies!

Elizabeth Siebert
Director, Organizational Excellence & Development

Intuit

At the onset of our engagement with LSA, I was skeptical that an outside firm would be able to understand and dissect our organization’s highly complex and technical business challenges.

However, through the leadership team interview and strategy retreat processes that LSA utilized, they provided a fresh, innovative, and practical perspective that created tremendous strategic value and focus for our executive leadership team.

As a result, I would highly recommend LSA Global to any leader struggling with building the strategic alignment and high performance teams necessary to generate sales growth, in a way that fits their unique corporate culture.

Robert Laudati
Managing Director

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You have become our premier change leadership strategic partner. Your expertise in the human side of change is unparalleled and enabled our company to successfully implement our ERP Solution under challenging and ever-changing circumstances.

Thank you for your practical and outcome-oriented approach.

Ted Ramlet
CIO & SVP

McKesson

What a refreshing change from the half-baked psycho-babble you normally get from training and consulting organizations. LSA gives you the practical and results-oriented assistance you need to define and reach your goals.

Their leadership, management, and sales expertise has been invaluable.  They think strategically and provide a results driven plan – not just a temporary fix.

They are great to work with, and even more importantly, they “get it!”

David Fiano
Director of Merchandising

LSA is an excellent sales and leadership outsource partner! They listen to our needs, are responsive, and work at a pace that keeps up with our rapid speed.

We have found LSA to bring strategic, innovative, and practical solutions to meet our business priorities by partnering effectively with our key staff. I consider them to be an important external extension of our team.

Thank you!

Wendy Chinn
Sr. Director, Global Sales Enablement

We greatly value our relationship with LSA Global.

They focused on understanding our unique culture and helping us to move our strategic priorities forward.

LSA continues to deliver top quality executive coaching, consulting, and leadership development solutions that are highly customized for our unique situation.

I highly recommend LSA Global to anyone looking to greatly improve their leadership, management, and project capabilities.

Bonnie S. Olson
Vice President of Human Resources

LSS

LSA Global has been a great partner in helping us move toward being “the leading developer of talent in the service performance management industry.”

I have engaged LSA to help develop best-in-class programs in the areas of: Executive On-boarding, Manager Training, Sales Training and Coaching, Employee Engagement, and Instructional Design.

They have consistently met or exceeded my (very) high expectations and are always responsive to my needs to increase performance, engagement, customer satisfaction, and sales growth.

Mike Normant
Senior Director, Training & Development

Service Source

LSA has a tremendous ability to distil complex, multilayered challenges into meaningful, impactful, and clear strategies and action plans.

The time we invested as a leadership team to get aligned was well spent in gaining laser focus and identifying ways to prioritize what was meaningful individually and as a team. The facilitation and leadership style was direct, firm, and compassionate.

LSA provided the high level thinking and support for our team to co-create in a rapidly scaling business.

Bindu Garapaty, PsyD
VP, Talent and Inclusion, Diversity, & Equity

Impossible-Foods-Logo-LSAGlobal

We contacted LSA to help us design and deliver customized management development programs. LSA worked with us to meet our exact needs. We started at the top with our executive team.  It was such a great success that we rolled it out company-wide. We look forward to a long-term partnership with LSA Global and their team of experts.

Barry L. Byrd, SPHR
Human Resources Manager

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