
Situation: Career Management at Financial Services
A new leader was appointed to turn around a struggling call center at a leading financial services firm.
Complications: Career Management at Financial Services
The client faced:
Approach: Career Management at Financial Services
To address a tight labor market, high attrition, and escalating pay pressures, we addressed the root causes of turnover — development, leadership, and career clarity — support higher long-term performance and greater workforce stability. To help the client to reduce unwanted attrition, we took a strategic and practical approach to redesign career expectations and options:
Results
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