Can Uber’s Corporate Culture Change?

Uber's corporate culture change A tachometer

Are You Confident About Uber’s Corporate Culture Change?
Can Uber’s corporate culture change?  Uber and its difficulties continue to dominate Silicon Valley business news as its corporate culture deteriorates despite former CEO Travis Kalanick’s recent ouster. The critical question is whether or not the needle on the culture dial can be moved significantly from the negative to the positive.

And can Uber’s corporate culture change happen fast enough to save the now over $70 million organization?

How Bad is Uber’s Corporate Culture?
First let’s see just how bad Uber’s workplace culture appears to be from the outside:

  • Eric Holder, former US attorney general, was hired to investigate Uber’s organizational culture and make recommendations for improvement.
  • Holder and his law firm were engaged after accusations of sexual harassment at Uber came to light.
  • Shortly after, there was publicity around Uber’s evasion of law enforcement and a party at an escort-Karaoke bar in Korea for top executives.

Any one of these alone would cause a company severe embarrassment, but all three together pointed toward a truly potentially unhealthy workplace situation.

What Did Holder’s Report About Uber Conclude?
Holder’s report was scathing. To the Uber Board’s credit, they adopted all the report’s recommendations. However, adoption is one thing; implementation is another.  So, can Uber’s corporate culture change?

Why Corporate Culture Matters
We know how hard it is to change a culture. Yet we know how much it matters.

  • Our organizational alignment research found that corporate culture accounts for 40% of the difference between high and low performing organizations.
  • Workplace culture has a significant impact on a company’s bottom line. It is not just a “soft” measure of an organization’s success.

Uber’s Corporate Culture Change
Does Uber have a prayer at combating their hard-to-change culture in time to rescue the firm once heralded as the world’s most valuable start-up?  Uber’s corporate culture change is possible is they take the right approach for the right reasons.

Four Things Uber’s New Culture Must Be to Create Real Change
To effectively drive company strategy and attract, engage and retain top talent, a culture must be:

1.  Clear and Modeled
The desired company culture must be clearly articulated to employees and consistently monitored, modeled, and rewarded by the company’s leaders. Anything less will create skepticism and scorn. For Uber this means, for example, providing leadership training for managers so they know what is expected in terms of behavior and how to effectively communicate those standards to their team members in regular, frequent one-on-one meetings.

2.  Aligned and Believed
A company culture must not only tie directly to the business strategy, but employees must also deeply believe that it is a key driver in helping them to achieve their objectives. At Uber this means that employees who are high performers need to be perceived as consistently living the desired company culture and no longer engaging in inappropriate company-sponsored after-hours activities.

3.  Experienced and Consistent
Employees should experience a company’s desired culture on a regular basis. Organizational culture should boost a company’s immune system by keeping it healthy and defending against behaviors and actions that do not match how things get done. Uber will need to establish systems that hold employees accountable and better track complaints and employee agreements.

4.  Soft and Hard
On the “soft side,” meaningful cultures make employees proud and motivated to do their best at every turn. On the “hard side,” performance-based cultures ensure that substandard performers are given a chance to “improve or move on.” Kalanick’s now gone. Are there others who would perpetuate the toxic culture that currently exists?

The Bottom Line
Uber’s future is uncertain. All we know for sure is that the Board needs to act without delay, convincingly, and with a genuine commitment to fix what is wrong for the long-term in order to create a healthier and aligned corporate culture.

To learn more about creating a high performance and purposeful culture, download The 3 “C’s” that Create a High Performance Culture

Comments are closed.

What a personal and professional pleasure it has been to Partner with LSA. They are truly a strategic partner with Wyse. For more than 5 years, LSA has been engaged in delivering various training and development solutions for Wyse, from custom on-site programs targeting specific core competencies, to working individually with clients to build job skills, and offering invaluable services to me and my team as we continue to build our learning programs. LSA’s representatives do more than sell a product, they offer a full service solution: they understand our business, our strategic initiatives, and the needs of our customers.

Jeff Rangel
Director of HR

LSA’s customized Effective Presentation Skills program has helped me elevate my presentation skills to the next level. I now have a much greater self-awareness of my presentation skills and can leverage off of my strengths while working to improve upon other areas. I would definitely recommend this solution to anyone for whom business presentations are an integral part of their job.

Jim Elliott
Senior Marketing Manager

Samsung

I had been working with LSA for many years with my prior company. Currently, I’m with a company who hadn’t done much basic management skills training. After identifying and presenting a program recently, our managers are excited and talking in the halls about the great experience. LSA saves us time in delivering the right training for our needs.

Phyllis Moracco
HR Director

LSA has become the gold standard in team building and management training at Genomic Health! I have a hard time finding facilitators that come close to their level of customization, expertise and experience.

Emily Couey
Director of Human Resources

The LSA Global team was very receptive and flexible to our needs every step of the way. Their staff and facilitator demonstrated attention to detail, responsiveness, and professional courtesy. The participants were thrilled with the outcome and rated the communication skills workshop and the facilitator as ‘Excellent’. I’d highly recommend working with the LSA Global team to meet your professional development needs.

John Mastrorilli
FRDP Leader

Intuit

SeaTel has found our partnership with LSA Global to be very valuable and beneficial. We turned to LSA to customize a supervisory/leadership solution to meet our needs. LSA delivered a customized top quality solution. I’d recommend LSA Global to any company looking for a best-in-class training and consulting partner.

Kortney Riddle
HR Manager

LSA helped change our entire culture around meetings, making them more effective and efficient, thus enabling us to concentrate on driving more business.

Terry Wassman
VP of Human Resources

We engaged LSA to design and deliver a 6-month custom executive coaching program for a group of our key leaders. The focus of the program was to help a core group of senior leaders to leverage previous investments in management training, to ensure the engagement and retention of key employees, and to push critical strategic initiatives forward. Even with the high expectations of our senior people, LSA has completely exceeded our expectations. I would recommend them to anyone looking to create and implement a custom coaching methodology using proven tools to drive true change.

Ivan Fukumoto
Senior HR Manager - Staffing, Training, & Development

Hyperion has a commitment to lifelong learning. LSA helps us provide the right business sales training, management training programs, and leadership development programs at the right time to meet the needs of both individuals and departments. I especially appreciate their ability to listen to my needs and recommend the appropriate facilitators, solutions and content.

Sarah Parks
Senior Project Manager

Hyperion

LSA is an instrumental training outsourcing partner in helping us to build management capacity and strategically invest in our people. Their flexibility, depth, and breadth of expertise allows us to deliver top quality solutions that are directly tied to key business plans. Their ability to custom design, deliver, and evaluate our Management Curriculum has been excellent. They are true business partners and a pleasure to work with.

Margaret M. Mader
Vice President, Human Resources

Hyperion

Here’s a token of my appreciation for ALL your efforts. I’m offering my most sincere appreciation, and it extends to all the folks who made our customized management development programs possible.

Susan Anderson
Workforce Planning Bureau

We recently partnered with LSA Global to offer our Supervisors and Managers a customized two-day management training program. Everyone who attended said it was by far the best management training program they had ever attended. The content was rich and highly interactive. The case studies were relevant. Each participant walked away from the training much better equipped to lead their teams.

Jeff Coon
Director of Human Resources

I have worked with LSA Global at previous companies and welcomed the opportunity to bring them in to support my new organization. We worked closely with LSA to design a solution for our Client Partner Teams and Management Training on both coasts. LSA designed a customized solution for our business and organizational culture. LSA is a quality organization, one that I’d recommend to any company looking for a first class training and consulting partner that makes an impact.

Laurie Torres
Chief People Officer

The refreshing thing about LSA is that they focus on understanding our business situation and helping me succeed instead of selling a product. With over 150 experts, they are an invaluable resource that helps me deliver higher quality results faster. I recommend them to anyone looking to improve the performance of their workforce.

Stacie Rodgers
VP of Human Resources

Cutera

Thank you to LSA Global for their partnership and support in helping us to design and roll-out our valuable management development training program. I personally have partnered with LSA Global at four of my previous companies. It continues to be a delight working with LSA. We look forward to partnering with them at Blackhawk Networks for future training and consulting needs.

Suzanne Kinner
VP Human Resources

Blackhawk Network

Evaluate your Performance

Toolkits

Toolkits

Download key published insights and tools from industry experts highlighting best practices in the areas of talent, strategy and culture.

More

Health Checks

Health Checks

Want to know how you stack up against leading organizations?  Receive a complimentary benchmarking analysis courtesy of an LSA Expert.

More

Whitepapers

Whitepapers

Get up to speed on timely solutions critical to your business. Published by LSA Experts based upon client feedback and key industry trends.

More

Methodology

Methodologies

First we identify the key metrics you want to improve. Then we assemble a dedicated team of elite experts who have successfully solved similar problems with similar clients.

More

Blogs

Stay up to do date with the latest information on how we help high growth companies align their culture and talent with strategy.

More

Case Studies

Client Case Studies

Real world consulting and training approaches from LSA projects, providing insights on how your company can outperform the competition.

More