We are a business consulting
& training firm

that helps high growth companies grow 58% faster and be 72% more profitable by powerfully aligning organizational culture and key talent with business strategies.

Strategy
Culture
Talent

ASSESS ALIGNMENT

We begin with a clear assessment of how well your culture and talent is aligned to your current and future business strategies.

Then we work with leadership to identify and implement the critical actions that will have the greatest impact.

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SHAPE CULTURE

Organizational cultures exist by design or by default. We help leaders successfully shape their culture to outperform their competition.

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CLARIFY STRATEGY

Less than 10% of well formulated strategies are effectively executed. That's where we come in - to ensure your strategy is firing on all cylinders.

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SHAPE CULTURE

Organizational cultures exist by design or by default. We help leaders successfully shape their culture to outperform their competition.

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DIFFERENTIATE TALENT

For companies that rely on their people to succeed, business results depend on attracting, developing, engaging and retaining the right talent.

We help make talent matter.

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3X ALIGNMENT™

ALIGNMENT
IS THE KEY
TO GETTING
WHERE YOU
WANT TO GO.

We define organizational alignment as the optimum combination of business strategy, corporate culture and talent to maximize performance.

If you are not getting the most out of what you have, think alignment. If you believe that you are headed in the right direction, but your current performance is not where you want it to be, think alignment.

Getting aligned means configuring the critical elements of your company to optimize short- and long-term performance. Misaligned strategy, culture and talent cause poor short-term performance and unsustainable long-term organizational health.

A recent global alignment survey by Korn Ferry Hay Group found that while almost three-quarters of leaders believe culture to be extremely important for organizational performance, less than one-third report their corporate culture aligns with their business strategy.  That is a big problem for companies looking to grow the top and bottom lines while retaining key clients and top talent.

LSA's organizational alignment research shows that highly aligned companies grow 58% faster, are 72% more profitable and outperform unaligned companies in terms of:

  • Customer Retention 2.23-to-1
  • Customer Satisfaction 3.2-to-1
  • Leadership Effectiveness 8.71-to-1
  • Employee Engagement 16.8-to-1

Do not get fooled into making isolated strategy, culture or talent moves that do not lead your company dramatically forward.

Neither talent, nor culture, nor strategy alone will produce the results you want. Organizational Alignment is the missing ingredient.

Download 3x Organizational Alignment Whitepaper

Download 3x Organizational Alignment Research

When it comes to organizational alignment, LSA Global
helps high growth companies:

Educate Senior Leaders

Educate Senior Leaders about the importance of organizational alignment and change

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Assess Current Alignment

Assess Organizational Alignment

Assess the organization’s current
level of strategic, cultural and
talent alignment

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Implement Key Moves

Implement the critical actions defined for immediate impact on performance and organizational health

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We recently surveyed our agents after their participation in the Contact Center training. The results were impressive: 100 percent rated the overall experience as being “valuable” with 85 percent giving it the highest rating of “very valuable”. Also, 100 percent found this selling model to be valuable with 80 percent rating it as “very valuable”, and 100 percent found the coaching methods and practices featured to be accurate and insightful.

Technology Company
Corporate Training Executive

LSA was very thorough during all phases of our customer service strategy process: the pre-meeting, the meeting and post-meeting. Their time spent with management and our employees went very well. LSA’s write-up of what was said was very insightful. Their suggestions for the future were also very valuable. I can’t think of any phase of the process that wasn’t first class.

John Lynch
CEO & President

ESCI

We were all very impressed with LSA’s call center consulting efforts and extremely satisfied with the recommendations. Our intention is to take the many recommendations and implement them in our Call Center.

Ron Shell
SVP Business Development

ESCI

We engaged with LSA Global to share best practices around Rapid Instructional Design and to develop, design and deliver an education session that taught our property owners the benefits of our Customer Loyalty program.  We found LSA Global’s team to be collaborative, insightful, prepared and nimble, especially given that the time frame for the project became compressed.  We look forward to continuing our strategic partnership.

Annmarie Fairweather
Vice President Brand Service

We needed a way to improve training with our customers. We had to reach a disparate group of people in a very short period time. LSA gave us a new training methodology and a way to go to market with our training that improved our customer touch. LSA delivered what we needed in the time we required.

Hinda Chalew
Vice President of Marketing

I want to personally thank you for meeting and exceeding our expectations. For giving our consultants something they could walk away from the session with and immediately utilize. And finally, for being so professional, yet fun, to work with.

Jennifer Morgans
VP Customer Experience

I see the return on investment coming at several levels. Our line supervisors reported rapid drops in escalated calls after we implemented the call center training programs. Scores on key customer survey questions showed improvement, especially among call centers with less experienced reps. And our turnover costs have been significantly reduced, mainly because the simulations in these programs give our new hires such a clear picture of what it takes to succeed in this job. And, the most important return is that we are seeing more complimentary letters from our customers and service representatives that are more satisfied with their jobs.

Insurance Company
Senior Director

We partnered with LSA Global to help us provide the most effective customer service skills for our associates. Guided by our Promoter Satisfaction scores, we sought to partner with an organization that could provide customer service training and consulting programs for a diverse set of employees, communicating with customers via phone, email and in person, and with varying levels of knowledge and tenure. I’ve already gotten emails from customers saying that they’re seeing a change.”

Radiology
Field Service Leader

GE

Our talk times are very crisp. The Contact Center Learning Solutions contributed significantly to our success at meeting or running under our target talk times. That’s important for our costs and, even more, to respecting our customers’ time. We see these two programs helping us bridge more of our service calls into selling calls. We’ve also reduced training time by a day or more, because these programs fulfill certain training objectives faster and better than what we used before. The overall benefit is quality. Quality comes from the way our associates handle calls – their ability to be confident, professional and crisp in their approach. And it comes from great coaching. These solutions have helped make our customer contact experiences the best they can be.

Telecommunications Company
Quality, Training, and Coaching Director

We engaged with LSA Global to support our Customer Service Improvement initiative to develop and enhance the awareness and importance of good customer service within our Corporate Business Services group. We wanted to deliver a solution that would positively influence and shape internal behaviors and customer behaviors.

LSA Global, through their partnership process, demonstrated their value proposition. By first understanding our desired outcomes, only then could an effective solution be designed and delivered. Their consultant was well prepared, engaging and really drove a cross-functional, multi-level audience, to see a “basic” concept in profound and impactful ways.  We will look to LSA Global for these and future needs.

Stanley Newman
Customer Service Manager

Shire

STRATEGIC CLARITY

IS YOUR
STRATEGY
TRULY
SET UP TO
SUCCEED?

Good leaders start by creating a strategy that outlines clear and compelling choices about where to play and what actions to take. Done right, a successful strategic plan sets a company up to perform beyond just the sum of its parts. When it comes to performance however, strategy is the beginning, not the end. According to a recent IBM study, less than 10% of well formulated strategies are effectively executed.

Our own organizational alignment research found that strategic clarity accounts for up to 31% of the difference between high and low performing organizations.

For a strategy to make a true difference, it must be properly executed. That is where we come in. If you are like most of our clients, you have a solid strategy. A promising future. Now, you want to know the best moves to get you where you want to go.

So, while most agree that a sound strategic plan is imperative, most disagree on the critical next steps required to effectively execute it throughout the organization.

For most fast growing and changing companies, we know that the greatest obstacles to success have little to do with the actual crafting of a winning strategy. When you look under the hood of many organizations (even ones that have a solid strategic plan), you find that they are not firing on all cylinders. They are not performing at their peak. And their leaders have not created a high performance environment to get sustainable results now or in the future. They are not aligned.

Download Strategic Clarity Whitepaper

Download 3x Organizational Alignment Research

When it comes to strategy, LSA Global helps high
growth companies:

Clarify & Communicate

Identify and articulate the critical few strategic actions and performance metrics that will make the biggest impact.

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Align & Lead

Align senior teams and functions with
the strategic direction.

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Implement & Cascade

Implement and cascade strategic plans, actions and metrics throughout the organization.

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As a high growth digital marketing agency with cutting edge talent, we hired LSA Global to help clarify our strategy and work with our management team to implement it throughout the New York Office in a way that made sense for our unique culture . That work was so successful that we also hired them to coach one of our key leaders. LSA has been instrumental in helping us transition to a new leadership team and triple the revenue in our New York office. In this age of useless consultants, I highly recommend their practical and business-oriented approach to strategy, culture and talent.

David Bentley
General Manager

AKQA

Thank you for a great leadership development session today. The facilitator was brilliant, and we really enjoyed his style and personality. The sales team got a lot out of it (as did I). I believe it will help us create an even higher performance environment by ensuring we have a common understanding of our environmental structure and are all working towards the same goals.

Simon Jefferson
Managing Director

AKQA

We consider LSA our true business partner in the areas of Learning and Organizational Development. From Strategic Planning to Presentation Skills and Management Training, they continue to provide excellent value and extremely high quality solutions – not just one time events. I recommend them to anyone looking to drive true business results.

Michelle A. Mitchell
Vice President, Worldwide Human Resources

LSA has a very unique and powerful methodology regarding learning and learning strategy. LSA’s ability to overcome skepticism, obtain executive support, and create an aligned learning strategy that provides measurable business impact is second to none. They partner with you to understand your goals, flex to your needs, and solve your problems – all within your budget. They certainly help make my job easier and are a pleasure to work with. I highly recommend LSA to anyone trying to connect the dots between strategy, skills, knowledge, and results.

Noelle Van Vlierbergen
Human Resources Director

AKQA

I’m not sure if I’ve run across a company that can match the depth and quality of LSA’s consultants and facilitators. I highly recommend LSA to anyone seeking a strategic training outsourcing and consulting partner to improve performance.

Jeff Coon
VP Human Resources

Exelixis

Great job in designing the Mergers and Acquisition strategy session for our global team. The executive presentation and information was excellent. I gained additional insight on the importance of the role of HR in Mergers and Acquisitions.

Gloria Veon
Senior Vice President, Human Resources

Fujitsu

LSA was very thorough during all phases of our customer service strategy process: the pre-meeting, the meeting and post-meeting. Their time spent with management and our employees went very well. LSA’s write-up of what was said was very insightful. Their suggestions for the future were also very valuable. I can’t think of any phase of the process that wasn’t first class.

John Lynch
CEO & President

ESCI

LSA’s executive coach based his approach on understanding our business circumstances and strategy, as well as our leadership aspirations. The customized coaching covered all aspects of leadership; it was not simply a touchy-feely endeavor. In fact, the focus on clear business outcomes and real life circumstances challenged me to develop my thinking and actions related to leading the business.”

Janet Pagano
Managing Director

Ovid

As a Training Outsourcing Partner, LSA consistently saves me time and money by designing the right solutions and quickly bringing us the best experts to solve key business problems in a way that works for our unique culture. Their methodology and resources are fantastic and allow us to deploy better solutions faster. I highly recommend them to anyone looking to raise the talent bar with a true strategic partner.

Tim Bonnet
Director of Training and Organizational Development

Dimension Data

We selected LSA Global over 5 other companies to help some key executives improve their overall communication and executive presentation capabilities. Feedback has been great. Everyone had a great experience and many of them are feeding some of the lessons into their teams. I highly recommend LSA to any executive team looking to better organize and more effectively deliver key messages to C-Level individuals.

Todd Power
Office of the CEO

HIGH-PERFORMANCE CULTURE

DO YOU
HAVE A HIGH
PERFORMANCE
CULTURE TO
DRIVE YOUR
STRATEGY?

Once your strategy is clear enough to act, it is time to understand, shape and align your culture to best drive your key initiatives.

We define culture as how things truly get done in an organization. It can be measured by understanding the way people think, behave and work.  This includes the known and unspoken values and assumptions that drive key business practices and behaviors - especially in leaders and in who they hire, fire and promote.

Organizational culture is often set in large part by its founder.  Your culture also represents what a new employee needs to learn to be "accepted as a member" and what makes the company "feel and act" like itself.  While often invisible, organizational culture becomes very apparent when people act in ways that are deemed to be against accepted cultural norms.

Company cultures, regardless of their strength, progress and change over time.  How leaders define and shape their corporate culture over time has become a critical variable in defining the success and failure of their strategies.

Many still mistakenly believe that culture is "soft HR-type stuff" that can be ignored because it does not have a quantifiable impact on performance. Successful organizations and leaders know better. They understand and leverage their culture to outperform their competition.

One recent Harvard Business School research report described how an effective culture can account for up to half of the differential in performance between organizations in the same business. Our own organizational alignment research found that cultural factors account for up to 40% of the difference between high and low growth companies. This should be a powerful motivator.

Organizational cultures exist by design or by default. And, regardless of their origin, some strong cultures help companies perform (e.g. Southwest Airlines) and some strong cultures hurt performance (e.g. Enron). One thing is certain-as a leader, if you do not understand, shape and align your culture and strategy, you are not performing at your peak.

Download High Performing Culture Whitepaper

Download 3x Organizational Alignment Research

When it comes to high performance culture, LSA Global
helps high growth companies:

Assess & Prioritize

We identify the key moves to achieve maximum performance and long-term organizational health.

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Shape and Align Organizational Culture

Shape & Align

Our unparalleled network of elite specialists ensures that you get the best possible combination of thought leadership and expertise.

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Implement & Change

We measure our success based on your success and will put ourselves at risk to further your success.

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We hired LSA Global to design and deliver a customized outdoor experiential new employee orientation program for our recent group of MBA new hires. The program designed helped reinforce WIPRO core values. The program will help the new MBA hires to build relationships with fellow associates and enhance the group’s ability to operate successfully in the global world. I recommend LSA for effective on boarding/outward bound training of new MBA hires.

Vishu Venkat, PHR
Talent Acquisition

As a Training Outsourcing Partner, LSA consistently saves me time and money by designing the right solutions and quickly bringing us the best experts to solve key business problems in a way that works for our unique culture. Their methodology and resources are fantastic and allow us to deploy better solutions faster. I highly recommend them to anyone looking to raise the talent bar with a true strategic partner.

Tim Bonnet
Director of Training and Organizational Development

Dimension Data

Redwood Trust looked to LSA Global as a consulting partner to help us explore innovative and scholarly approaches to promote employee engagement and sustain the unique culture we’ve built over the last decade.

LSA helped us perpetuate coaching as a discipline across the organization by integrating our core values, goal setting and performance measurement metrics under an interactive coaching program.

We appreciate LSA’s commitment to cutting-edge practices and keeping us in step with the progressive front of our rapidly changing workplace environment.

Rosalyn Chan
Vice President, Human Resources

Redwood Trust

I have worked with LSA Global at previous companies and welcomed the opportunity to bring them in to support my new organization. We worked closely with LSA to design a solution for our Client Partner Teams and Management Training on both coasts. LSA designed a customized solution for our business and organizational culture. LSA is a quality organization, one that I’d recommend to any company looking for a first class training and consulting partner that makes an impact.

Laurie Torres
Chief People Officer

LSA helped us design and deliver a blended learning solution for our leaders to help drive our growth plans in a way that aligned with our specific culture and values. LSA understood our business, had deep expertise in the content areas, tailored the programs to fit our specific needs, and delivered great results. They constantly strive to deliver business impact and align their solutions with our business initiates, culture, and performance management systems. I highly recommend them to anyone looking to take their leaders to the next level.”

Beth A. Taylor
Vice President of Human Resources

Thoratec

The experiential New Employee Orientation was an incredible success for over 2500 new hires in four years across the globe. They partnered with us to create an innovative solution on very short notice, and added a huge amount of value that isn’t reflected in their cost. We could never have done it without their unmatched combination of expertise, professionalism, and creativity that aligned everything with our unique culture. Even our experienced hires were blown away!

Brenda Wagner
Founder and President

Proxicom

You have become our premier change leadership strategic partner. Your expertise in the human side of change is unparalleled and enabled our company to successfully implement our ERP Solution.

Ted Ramlet
CIO & SVP

McKesson

Working with LSA Global has proven to be extremely valuable and worthwhile. LSA understands our business, has deep expertise in content areas, and tailors the programs to deliver great results. The facilitator was extremely knowledgeable about Working Globally with India and her energy and passion made the session interesting, fun, and enjoyable for all that attended. The participants walked away extremely pleased along with highly useful practices and tools. I would highly recommend LSA Global to any company that has partners or offices in India.

Glenn McGillivray
Human Resources Business Partner

Intuit

We consistently receive positive feedback about the quality of the LSA Leadership Training Programs and LSA facilitators. We recognize and appreciate the hard work LSA always goes through to align to our unique culture and meet our specific requirements. Thank you for regularly going above and beyond to design solutions to meet our needs. Your support and dedication, both on the strategic and tactical side, have been outstanding!

Anna Meyer
Leadership Development

Intuit

LSA helped change our entire culture around meetings, making them more effective and efficient, thus enabling us to concentrate on driving more business.

Terry Wassman
VP of Human Resources

DIFFERENTIATED TALENT

DO YOU
HAVE THE
RIGHT TALENT
TO ACHIEVE
YOUR GOALS?

Once your strategy is clear enough to act and you have shaped and aligned your high performance culture for that strategy, it is time to attract, develop, engage and retain talent that fits your unique situation.

According to a recent Global Leadership and Talent Index survey by the Boston Consulting Group of 1,260 CEOs and HR Directors, organizations with higher capabilities in leadership and talent management outperform their peers 2.2-to-1 in terms of revenue and 1.8-to-1 in terms of profit.

Our own organization alignment research found that talent accounts for up to 29% of the difference between high and low performing organizations.

We define talent as the workforce that leaders build and manage to create a unique advantage their competitors cannot replicate. One good indicator of success is observing that people who are a good cultural fit are most likely to be high performers.

Top companies know that different talent contributes differently to every organization. Because of this, winning organizations make sure that their talent strategy aligns with their unique organizational culture and business strategy instead of relying on the external best practices of other companies.  Especially for companies that rely on their people to succeed, business results depend on designing and implementing the right talent strategy.

Our clients tell us that they are struggling with getting the right people with the right capabilities in key positions to consistently perform. They also speak of challenges with attracting, retaining and developing their next generation of leaders.

With so many companies making talent moves that are not linked to or supported by their performance environment or strategy, these challenges are not surprising.

Download Talent: 1/3rd of the Talent Management Recipe for Success Whitepaper

Download 3x Organizational Alignment Research

See Talent Management Solutions

When it comes to differentiating talent, LSA Global helps
high growth companies:

Brand, Attract & On-Board

Design and implement state of the art processes to attract, hire and onboard top talent that aligns with your brand and strategy.

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Assess & Develop

Identify, prioritize, and close key performance gaps to create
differentiated talent.

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Engage & Retain

Engage and retain “A” players to move the business forward.

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Solutions

Centers of Excellence built by an unparalleled network of specialists to ensure the best possible combination of thought leadership, expertise and results.

Business Solutions

Drive Sales Performance

Business Sales Training, Coaching and Consulting

Increase Customer Loyalty

Customer Service, Satisfaction & Loyalty Training

Develop Leaders & Managers

Leadership Development & Management Training Practices

Lead & Manage Projects

Improving Project Management Skills with Proven Project Management Consulting & Training Services

Consulting Solutions

Assessments & Surveys

Assess Needs, Establish Priorities, and Create a Clear Strategic Plan for the Future

Leading & Implementing Change

Change Management Consulting and Implementation Solutions

Building a High Performance Environment

High Performance Environment Diagnostic, Consulting, and Training

Organizational Development & Design

Providing Strategic Clarity and Ensuring that Culture and Talent are in Alignment

Executive Coaching

Expand Your Capacity to Produce Extraordinary and Tangible Business Results

Learning Solutions

Training Needs Assessment

Company, Group or Individual Level Assessment Tools to Provide Powerful Data

Training Measurement & Evaluation Services

Making the Connection Between Learning, Behavior, Performance, and Business Impact

Customized Onsite Training Programs

Customized Onsite Training and
Development Programs

Instructional Design Consulting
& Train-the-Trainer Solutions

Training Outsourcing Services

Training Outsourcing Services and Solutions

Evaluate your Performance

Toolkits

Toolkits

Download key published insights and tools from industry experts highlighting best practices in the areas of talent, strategy and culture.

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Health Checks

Health Checks

Want to know how you stack up against leading organizations?  Receive a complimentary benchmarking analysis courtesy of an LSA Expert.

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Whitepapers

Whitepapers

Get up to speed on timely solutions critical to your business. Published by LSA Experts based upon client feedback and key industry trends.

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Methodology

Methodologies

First we identify the key metrics you want to improve. Then we assemble a dedicated team of elite experts who have successfully solved similar problems with similar clients.

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Blogs

Stay up to do date with the latest information on how we help high growth companies align their culture and talent with strategy.

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Case Studies

Client Case Studies

Real world consulting and training approaches from LSA projects, providing insights on how your company can outperform the competition.

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