5 Ways New Managers Can Communicate Better With Their Team

a cartoon of bears in the woods trying as new managers to communicate better

New Managers Can Communicate Better With Their Team and Get Better Results
New managers have a special responsibility to communicate with their teams clearly, openly, fairly, and consistently. According to new manager training experts, effective communication is the key to working smoothly with others.

But many managers are still stuck “in the woods” as far as their communication skills are concerned…

New Manager Communication Challenges
One of the problems, especially for remote team managers who rely a great deal on email or voicemail to connect with their team members, is the speed with which messages are recorded or composed and sent.

How often have you wished you could retract an email or erase a voice mail that contained a poorly interpreted spell check mistake or, worse, words that convey misplaced anger or frustration? We’ve all had that sinking feeling of “Oops…that’s not what I meant to say!”

5 Ways New Managers Can Communicate Better With Their Team
Here are some communication tips on how supervisors can avoid sending embarrassing or relationship-destroying messages to their teams:

  1. Have a clear subject and goal
    Know what you want to say and what you hope to accomplish through your communication. Do you intend to convey a call to action; deliver information or instructions; ask a question; or simply reconnect? Make sure your objective is clear from the start and that you stay on subject.
  2. Take it slow
    Don’t sacrifice clarity for speed. You may need to set the context before launching into the point you want to make. Better to communicate well the first time rather than need multiple follow-ups to explain what you meant to say originally.
  3. Consider the recipient
    Think carefully how your message could be understood by the receiver. With no clues from body language or verbal tone, written communication often is misconstrued. What comes in black and white doesn’t begin to convey intention. If you have negative feedback to give, better to communicate in person or on the phone. That way you can have a better sense of how the recipient is reacting and be more certain that your message is being received appropriately.
  4. Review for clarity and tone.
    When a more general message is being sent to the team, make sure it is simply stated and easy to read. The language should not obscure. If in an email, use bullets rather than long paragraphs. See if, upon re-reading, you think you have made your points succinctly. Trim both written and verbal communications back…fewer words will carry your point home more forcefully than lots of words with unnecessary adjectives or phrases. And then be sure that the tone is professional. Communications should not be delivered in anger or in haste.
  5. Invite questions
    End with an invitation to ask any questions so that misunderstandings can be quickly resolved.

The Bottom Line
With a little more thoughtful planning of what you want to say and how you say it, you can avoid communications that confuse your team members or cause unnecessary damage to the all-important relationships you are trying to build with them.

If you want to learn more about better communication techniques, download Effective Communication Skills – The Essential Ingredient in Any Interaction

Comments are closed.

We partnered with LSA Global to help us invest in our people in the areas of performance coaching, diversity, and inclusion. They focused on helping us succeed and were very flexible in meeting our specific needs. LSA Global exceeded my expectations from a speed, quality, and value standpoint. I would recommend LSA Global to anyone looking for a true business partner.

Anita Luckinbill
Director, Human Resources

Hyperion has a commitment to lifelong learning. LSA helps us provide the right business sales training, management training programs, and leadership development programs at the right time to meet the needs of both individuals and departments. I especially appreciate their ability to listen to my needs and recommend the appropriate facilitators, solutions and content.

Sarah Parks
Senior Project Manager

Hyperion

We engaged LSA to design and deliver a 6-month custom executive coaching program for a group of our key leaders. The focus of the program was to help a core group of senior leaders to leverage previous investments in management training, to ensure the engagement and retention of key employees, and to push critical strategic initiatives forward. Even with the high expectations of our senior people, LSA has completely exceeded our expectations. I would recommend them to anyone looking to create and implement a custom coaching methodology using proven tools to drive true change.

Ivan Fukumoto
Senior HR Manager - Staffing, Training, & Development

Harmonic has worked with LSA for over 8 years. We have found their partnership extremely beneficial. We recently implemented a Management Development Program that was designed and customized to support our company’s strategic initiative of hiring, building, and retaining key intellectual property and human talent. We worked closely with LSA to target and implement the right solutions with the greatest impact. I would recommend LSA to any company that’s looking for a trusted training and development partner.

Janice Passarello
Director of Human Resources

LSA Global’s consultant brought a fresh perspective to our behavioral based interviewing strategy for two key executive positions we needed to fill, and their consultant helped us develop questions that produced a much deeper understanding of candidates’ capabilities. I am confident that the two new executives joining our organization have the right skills to add significant value. Throughout the process LSA was also very responsive in dealing with short lead time requests.

Because of the unique nature of our business, Excel is a core application in our accounting organization. After three attempts to find an Excel consultant who is capable of helping our finance team integrate advanced applications into our work processes we found LSA and Alex. He was not only a “Real” Excel expert but was masterful in helping us identify where to use Excel applications in our processes to increase our group’s efficiency.

SPO Partners & Co
Kim Silva, CFO

LSA helped to meet the needs of my teams within a very narrow timeframe. My team walked away with highly useful management tools and practices. LSA saved us time in delivering the right solution for our specific needs.

Sandeep Kumar
Director, Software Engineering, EPG

I highly recommend LSA Global to anyone who is looking to improve individual or organizational effectiveness through their top quality programs and broad range of expertise.

Greg Pappas
VP of Human Resources

On behalf of Roche and my staff I would like to sincerely thank you for your help with this. The English as a Second Language (ESL) assessment and coaching that you provided for our team was a great success.

Cam Greig
Associate Director

Roche

What a refreshing change from the half-baked psycho-babble you normally get from “training” organizations. LSA gives you the assistance you need to define and reach your goal, and then they give you a results driven plan – not just a temporary fix. They are great to work with, and even more importantly, they “get it!”

David Fiano
Vice President Human Resources

LSA has been a tremendous asset to my portfolio, both at my current company and my past company. As an HR leader, I am always looking for ways to find external resources that can provide a solution to our management training needs. LSA does that for me. Their solutions are presented in a much more leadership-oriented manner so as to be crisp, business relevant, and easy to apply right back on the job. I will continue to augment our programs using LSA solutions.

Ken Boehm
VP of Human Resources

For our go to training outsourcing partner, LSA provides exactly what we want. As always, they deliver outstanding work!

Elizabeth Siebert
Director, Organizational Excellence & Development

Intuit

LSA’s consultant designed and delivered a half-day team building solution for our recent conference. It included careful customization to integrate the design with our new mission and values. Everyone had fun and identified key issues with our teamwork. Altogether a great program!

Bob Ward
Director of HR

We have worked with LSA Global for our learning and development needs and have always had great success. They helped us recently with customized Management Workshops that we held for the second time. It was fantastic, and I would highly recommend LSA to anyone that is attempting to get immediate and impactful improvements.

Mary Johnston
HR Manager, BU Radiology Informatics

In my years working with LSA, it seems like I’ve had a personal consultant at my fingertips to help me identify just the right solution to satisfy our needs. The entire LSA team has become a trusted friend of Actel — assuring we provide state-of-the-art learning to meet our complex, high-tech business and people needs.

Linda Mitchell
Training Manager

SeaTel has found our partnership with LSA Global to be very valuable and beneficial. We turned to LSA to customize a supervisory/leadership solution to meet our needs. LSA delivered a customized top quality solution. I’d recommend LSA Global to any company looking for a best-in-class training and consulting partner.

Kortney Riddle
HR Manager

Evaluate your Performance

Toolkits

Toolkits

Download key published insights and tools from industry experts highlighting best practices in the areas of talent, strategy and culture.

More

Health Checks

Health Checks

Want to know how you stack up against leading organizations?  Receive a complimentary benchmarking analysis courtesy of an LSA Expert.

More

Whitepapers

Whitepapers

Get up to speed on timely solutions critical to your business. Published by LSA Experts based upon client feedback and key industry trends.

More

Methodology

Methodologies

First we identify the key metrics you want to improve. Then we assemble a dedicated team of elite experts who have successfully solved similar problems with similar clients.

More

Blogs

Stay up to do date with the latest information on how we help high growth companies align their culture and talent with strategy.

More

Case Studies

Client Case Studies

Real world consulting and training approaches from LSA projects, providing insights on how your company can outperform the competition.

More