When sales people and managers proactively contact customers with the goal of helping them gain the most from their relationship, customers remain loyal and bring more of their business to the organization. This kind of enduring customer relationship fosters customer retention and attainment of market-share goals.
This Outbound Selling Program provides call center representatives with the skills they need to plan and carry out telephone sales contacts with top customers.
Participants learn to see themselves not as “pushy telemarketers” but as professionals who contact customers by telephone in order to better meet their needs. Salespeople practice a six-step model for conducting effective telephone interactions and develop skills in planning telephone contacts using a Call Organizer.
The workshop focus is on “real work” – participants apply new skills and knowledge to real situations. Representatives plan telephone contacts, call customers and conduct a sales conversation, and receive feedback on skill use. The calls are audio taped for feedback during class.
Call center reps with responsibility for contacting high-value customers by telephone for relationship development and customer retention purposes.
To speak with an LSA Expert to learn about the call center – outbound selling training customization options for your company, please contact us.
LSA Global really shifted our perspective about strategic clarity and organizational culture.
The 3 C’s approach to workplace culture is very practical and really helps executive teams – even skeptical ones – ensure that your culture is healthy, high performing, and aligned.
Chief Human Resources Officer
You have become our premier change leadership strategic partner. Your expertise in the human side of change is unparalleled and enabled our company to successfully implement our ERP Solution under challenging and ever-changing circumstances.
Thank you for your practical and outcome-oriented approach.
CIO & SVP
We reviewed the top Leadership Development offerings and selected LSA’s 12-month Leadership Program based upon the value and systemic approach.
The feedback on the program, approach, and results was phenomenal. While other programs may be better known, the other options were more theoretical and did not compare in terms of LSA’s practicality, quality, and results.
We could not be happier.
Senior Manager Learning and Development
We hired LSA to design and deliver a Project Post Mortem for sixty five key people on a mission critical project with a very tight turnaround. LSA’s ability to identify the key trends, leverage points, and next steps was remarkable.
They really got to the heart of the issues in a constructive and unbiased manner that exceeded our expectations.
It was not an easy task with so many skeptical people with different agendas, styles, experience, and perspectives. But they nailed it. Thank you!
Head of Studio
This was an extremely effective executive strategy session that helped our executive leadership team efficiently navigate through our core strategic objectives. It was exactly what we needed. The approach was practical and valuable for our specific business and market.
I recommend LSA to anyone looking to push their strategic planning, thinking, and growth to the next level.
We partnered with LSA to help custom design, deliver, and measure an advanced new employee on-boarding process. It was well thought out and bought into by sales leadership. The combination of targeted sales tools, technology, coaching, performance plans, training, and reinforcement made all the difference. The solution quantifiably improved new employee and hiring manager satisfaction and increased the speed to sales quota for new hires.
I would highly recommend LSA Global for any sales enablement team looking to increase the engagement and speed to productivity of their sales force. We are excited to implement the program globally as we continue to scale.
Director, Global Sales & Technical Field Enablement
Having a training outsourcing partner like LSA to support our talent management needs has been a real blessing. In an emerging company where typically you can’t afford the infrastructure necessary to provide a full range of offerings, having an external partner like LSA has been a blessing.
They deeply understand our business and our culture. They do a great job on a wide range of customized training, consulting, and coaching solutions for us.
For us, they are definitely better than having our own internal Training and Organizational Development function. They always do what it takes to hit the mark.
Vice President, HR and IT
We turned to LSA Global to help take our behavioral interviewing process to the next level in terms of both efficiency and effectiveness. LSA quickly understood our unique culture and challenging requirements.
They immediately helped us to improve our ability to continue to hire top talent that fits our culture and talent management strategy as we rapidly scale. Thank you!
Technical Program Manager
It was a challenge to find a consultant with an approach to performance improvement that fit our unique performance culture and style. We were pleasantly surprised to discover LSA’s depth of expertise in the fields of motivation, developmental coaching, performance management, and measurement.
LSA seamlessly integrated those components without our folks feeling like the intervention was forced. They understood what we were trying to accomplish, helped us clarify our objectives, and created a solid, refreshing approach that quickly got us moving and engaged at all levels across the organization.
Overall, I couldn’t be happier that we found a true strategy and implementation partner in LSA.
President and Director
LSA’s ability to assess needs and develop targeted leadership training has been a critical resource for me to help our teams to perform at their peak.
I love that LSA focuses on training that truly makes a meaningful impact on the people and the business.
Sr. HR Business Partner
Thank you! Your learning strategy insights flipped our approach from a content-driven design to one where business strategy and relevancy drives the leadership programs we aimed to redesign.
This investment more than proved its worth – not only did it improve our leadership development program redesign, but it also was like a mini executive seminar that stretched our experienced L&D team’s thinking.
Senior Director Talent Management
The LSA customized Organizational Alignment Survey gave us a comprehensive view of how our employees experience our culture, talent, and strategy.
The systemic approach provided us with a great forum to discuss the strengths and opportunities in our organization, and then to quickly get focused on the key actions critical to executing our business and people strategies.
General Manager, FSM Division
We selected LSA over a handful of other experts to assist with a key sales leadership imperative. LSA added value every step of the way throughout the entire engagement. Their customized approach to sales presentation training exceeded expectations, and we are excited about global implementation across our offices in more than 100 countries.
LSA’s unique Strategy-to-Results approach is an added game changer. I recommend them to anyone looking to get high quality results when it matters most.
Executive Director Global Learning
We selected LSA Global over 5 other companies to help our key executives improve their overall communication and executive presentation capabilities. LSA exceeded our expectations.
I highly recommend LSA to any executive team looking to better organize and more effectively deliver key executive-level messages — especially when the stakes are high.
Office of the CEO
As a high growth agency with cutting edge talent, we hired LSA Global to help clarify our strategy and work with our executive leadership team to help implement strategic changes in a way that made sense for our unique culture.
The work was so successful that we also hired them to coach our key leaders. LSA has been instrumental in helping us transition to a new leadership team and triple revenue. In this age of useless consultants, I highly recommend their practical and business-oriented approach to strategy, culture, and talent.
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