How to Have Difficult Conversations at a High Tech Firm

Redwood Shores, CA – LSA Global, the business consulting and training firm that helps fast growth life science, technology, and service companies by powerfully aligning their culture and talent with strategy, today announced results for a program entitled Managing Difficult Performance Conversations focused on how to have difficult conversations at a high tech firm during rapid growth and massive change.

• 97.4% Job Relevance
• 93.4% Satisfaction
• 133% Knowledge Gain
• 96.0% Net Promoter Score

Our client, a leading supplier of interconnect solutions, felt that too many of its managers — especially new managers — were avoiding important, but difficult conversations with their direct reports. As a result, team performance was slipping. The customized difficult conversations at a high tech firm workshop provided a psychologically safe arena for teams  to practice critical work conversations and discover how tough subject matter, feedback, and decision-making can provide excellent developmental opportunities for both the direct report and the manager.

The customized sessions focused on seven key work conversation scenarios that client managers identified as the most difficult to conduct.

1. Pay
2. Inappropriate behavior
3. Difficult personality
4. Poor performance
5. Promotions
6. Apologizing for a mistake
7. Lack of accountability

About LSA Global Founded in 1995, LSA Global is a leading performance consulting and training firm that helps high growth technology, services, and life-science companies create a competitive advantage by powerfully aligning their culture and talent with their strategy. Learn more about getting aligned.