Coaching and Feedback Skills for a Leading Network of Private Physicians

Redwood Shores, CA – LSA Global, the business consulting and training firm that helps fast growth life science, technology, and service companies by powerfully aligning their culture and talent with strategy, today announced results for a customized executive coaching workshop.  Coaching and feedback skills workshop results were:

• 100.0% Job Relevance
• 97.2% Satisfaction
• 92.9% Net Promoter Score

Facing increased competition, financial pressure, and workloads, this Leading Network of Private Physicians believed that coaching and feedback skills were essential for optimal patient care, team cohesion, and growth. With the goal to build alignment around patient-centered outcomes through enhanced coaching and feedback skills the customized training workshops were highly experiential and focused on:

• having continuous, insight-driven and data-backed conversations.
• created shared accountability and transparency.
• developing mutual respect.
• enhancing decision-making.
• improving team collaboration and patient safety.

They learned why performance coaching and giving feedback are crucial skills for anyone supervising the work of others. Leaders learned how to give feedback is developmental, not punitive while having candid, evidence-based, and timely performance conversations with each other and with staff. The customized workshop focused on helping participants learn coaching techniques that can assist in driving performance and why it’s important to provide both positive and constructive feedback on a consistent basis backed by three high performance culture elements:

1. Behavioral specificity: to see exactly where adjustments matter
2. Collaborative problem-solving: to promote encouraging shared responsibility for improvement.
3. Meaningful accountability and follow-through: to reinforce and sustain behavioral change.

One Dr. noted: “When leaders commit to clear expectations, trust-based conversations, behavioral precision, and disciplined follow-through, we create a culture to collectively deliver exceptional care.”

About LSA Global
Founded in 1995, LSA Global is a leading performance consulting and training firm that helps high growth technology, services, and life-science companies create a competitive advantage by powerfully aligning their culture and talent with their strategy. Learn more about getting aligned.