Client Case Study
This global real estate and financial services company with over $1B in annual revenues was formed by a merger of a North American firm and a European/Asian firm. The North American part of the firm had grown rapidly via five strategic acquisitions and went public. The firm needed to improve its organic growth rate and operating systems to compete.
The COO of the North American division recognized that major changes were necessary in the organization. He engaged us to gain alignment at the Senior Team level with the conviction that the rest of the organization could not get aligned and work effectively together until the senior leaders did the same.
During the company’s Senior Team Alignment Process, we helped the Senior Team become a more unified group, by:
After identifying the six most compelling challenges, the Senior Team selected a group of 48 high-performance, high-potential leaders in the business to study the issues and develop solutions. Working with us, the company then launched a custom Performance Leadership program to provide the cross-functional project teams with a structure and process to facilitate the successful completion of the project work
During the Performance Leadership program, each project team member had the opportunity to work on his/her leadership behaviors, receiving coaching and feedback from his sponsor, coach and other teammates. Each team member also had the chance to try new roles and learn about other parts of the business, in effect joining the Senior Team in the strategic decision-making process. And, of course, the projects themselves yielded tangible, bottom-line results for the company.
On an NPV basis, this win by itself was worth $30 million to the firm. In the first year, three additional assignments were won as a result of this project, generating $5 million in revenue and $1.5 million in profit in the first 12 months.
In addition, the company restructured contracts in order to receive reimbursed payroll up-front, saving the carrying charge that they had incurred in the past. For one large client alone, the company saved $200,000 annually in working capital costs.
Via the team’s efforts, and after several years of sustained work on the initiative, the company also achieved its long-term objective: earning a spot in Fortune’s 100 Best Companies to Work For.
LSA’s executive coach based his approach on understanding our business circumstances and strategy, as well as our leadership aspirations. The customized coaching covered all aspects of leadership; it was not simply a touchy-feely endeavor.
In fact, the focus on clear business outcomes and real life circumstances challenged me as a senior leader to develop my thinking and actions related to leading the business.”
As a high growth agency with cutting edge talent, we hired LSA Global to help clarify our strategy and work with our executive leadership team to help implement strategic changes in a way that made sense for our unique culture.
The work was so successful that we also hired them to coach our key leaders. LSA has been instrumental in helping us transition to a new leadership team and triple revenue. In this age of useless consultants, I highly recommend their practical and business-oriented approach to strategy, culture, and talent.
Having recently completed an acquisition that doubled our size and geographic reach, we needed to redefine our “go forward” plan to address the increasing commoditization of our marketplace.
I was very impressed with the thoughtful and practical way that LSA Global was able to bring our leadership teams together to gain focus, buy-in, and commitment to a compelling strategic plan that we created together.
Great job in designing the Mergers and Acquisition strategy session for our global leadership team. The session was excellent.
I gained additional insight on the importance of the role of HR regarding strategy, culture, and people in Mergers and Acquisitions and would recommend LSA to anyone looking to align strategies and cultures.
Senior Vice President, Human Resources
At a time of change in our marketplace, LSA Global did an exceptional job helping our executive team create strategic clarity by helping us to define, clarify, and prioritize our corporate vision, mission, values, differentiation, target clients, strategic priorities, success metrics and key roles.
They beautifully navigated a very difficult and fuzzy situation, respectfully cleared out all of the cultural elephants, and shared impactful insights and leadership development theories along the way. They have transformed our business.
President & CEO
You have become our premier change leadership strategic partner. Your expertise in the human side of change is unparalleled and enabled our company to successfully implement our ERP Solution under challenging and ever-changing circumstances.
Thank you for your practical and outcome-oriented approach.
CIO & SVP
We got great value from the executive strategy session. We would not hesitate to use LSA again with our Executive Leadership Team.
Chief Marketing & Strategy Officer
Having taken on a new executive leadership role, one of my first calls was to LSA Global to help my leadership team to design, implement, and cascade clear strategic plans. First, LSA helped our leadership team identify the strategy, culture, and talent areas that mattered most to create organizational alignment.
Then they helped facilitate the design of a strategic growth plan that is clear, compelling, believable, and implementable. We now have 100% commitment from an aligned leadership team and key stakeholders going forward.
I would recommend LSA to anyone who wants to create high levels of strategic alignment, growth, and performance.
Vice President, General Manager
We consider LSA our true business partner.
From Strategic Facilitation and Planning to Presentation Skills and Management Training, they continue to provide excellent value and extremely high quality solutions that make an impact.
I recommend them to anyone looking for a practical approach to drive true business and people results.
Michelle A. Mitchell
Vice President, Worldwide Human Resources
We selected LSA Global over 5 other companies to help our key executives improve their overall communication and executive presentation capabilities. LSA exceeded our expectations.
I highly recommend LSA to any executive team looking to better organize and more effectively deliver key executive-level messages — especially when the stakes are high.
Office of the CEO
The LSA customized Organizational Alignment Survey gave us a comprehensive view of how our employees experience our culture, talent, and strategy.
The systemic approach provided us with a great forum to discuss the strengths and opportunities in our organization, and then to quickly get focused on the key actions critical to executing our business and people strategies.
General Manager, FSM Division
LSA helped us to create the strategic clarity and alignment we needed for our team to thrive.
The practical, no-nonsense, and outcome-oriented approach really helped us all get on the same page and set us up to be a high performing leadership team to focus on what matters most.
VP Human Resources
LSA worked with our Executive Leadership Team to help create strategic clarity and alignment as we look to increase our growth rate and unlock innovation. They masterfully handled very complex, challenging, and high stakes leaders, decisions, and cultural nuances to help us identify what matters most and move toward one unified direction.
Their practical, straightforward, and client-centric approach was refreshing. I highly recommend them to any executive team looking to get aligned to create even higher performance. They are lights out awesome!
Chief Financial Officer, Partner
LSA Global really shifted our perspective about strategic clarity and organizational culture.
The 3 C’s approach to workplace culture is very practical and really helps executive teams – even skeptical ones – ensure that your culture is healthy, high performing, and aligned.
Chief Human Resources Officer
Thank you for a great leadership development session today. The facilitator was brilliant. The team got a lot out of it (as did I).
I believe it will help us create an even higher performance culture by ensuring we have a common understanding of how to create higher performance and work toward clear and common strategic goals.
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