Client Case Study
Situation
During a period of rapid change, this telecommunications client wanted to increase sales while maintaining their existing customer base while simultaneously increasing average revenue per unit and reducing salesperson turnover.
Complications
Approach
After it was determined that the hiring process was not a root cause, the solution incorporated 4 key initiatives:
Execution of a 12-week follow through program for reinforcement
Measurement of adoption and impact
Results
In three months:
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