Management Development and Toolkit: Technology

Providing Managers with the Skills and Tools to Succeed at a Growing Technology Company

Client Case Study

Situation

Sony Computer Entertainment America Inc. (SCEA) markets the PlayStation® family of products and serves as Headquarters for all North American operations and is a wholly owned subsidiary of Sony Computer Entertainment Inc. The company wanted to:

  • Increase overall leadership and management effectiveness.
  • Improve individual and team productivity.
  • Increase overall performance.

Complications

  • Growth: Rapid growth has accelerated promotion for many technical superstars into management roles requiring new competencies and expectations.
  • Skepticism: Previous training initiatives had not hit the mark.  Employees were hesitant to attend training and corporate would not mandate the sessions.

Approach

  1. Design: Customize a Situational Leadership training program and performance management toolkit focusing on being a successful leader at Sony.
  2. Application: Customize ½-day of application, practice, and discussion related to Sony’s performance management toolkit that included:
    • Performance evaluations
    • Employee feedback
    • Coaching
    • Managing
    • Leading
  3. Reinforcement: Follow-up offerings for individuals and teams regarding coaching, feedback, communication, conflict resolution, and team-building.
  4. Process Improvements: Review and update of performance management procedures and HR organizational support structure and implementation of HR Consulting program.

Results
For over 200 managers:

  • 97.8% client satisfaction
  • 237% knowledge gain
  • 140% increase in employee demand for training

Related Information

LSA helped change our entire culture around meetings, making them more effective and efficient, thus enabling our leaders, managers, and teams to concentrate on driving more business.

Thank you!

Terry Wassman
VP of Human Resources

LSA’s customized Effective Presentation Skills program has helped us elevate our presentation skills to the next level. I personally now have a much greater self-awareness of my presentation skills and can leverage my strengths while working to improve upon other areas.

I definitely recommend LSA Global to anyone for whom presentations are an integral part of their job.

Jim Elliott
Senior Marketing Manager

Samsung

We consider LSA Global the top outsourced learning and development partner.

We work closely with LSA to customize leadership and management development programs to meet our growing business needs.

I would highly recommend LSA to any company wanting to deliver high quality and practical learning solutions for their leaders and managers.

Terri Wright-Scheer
Vice President Human Resources

Over the years, both at 3Com and now at Redback, I’ve found LSA Global to be a valuable partner. The recent management programs that they delivered for Redback’s executive and management teams was the right solution, of the highest of quality, and customized to fit our unique business and culture. I would highly recommend LSA to any company looking for top quality solutions.

Gina Fulton
Vice President of Human Resources

LSA has become the gold standard for team building and management training programs at Genomic Health!

I have not found companies that come close to their level of customization, impact, expertise, and experience.

Emily Couey
Director of Human Resources

I consistently look to LSA Global when we need help.

I can always count on them to do a thorough needs analysis and to put together impactful and well-received leadership programs.

Their proven and outcome-based management development and performance management expertise make them my top-rated learning and development partner.

Stephanie Webb
HR Program Manager

Rambus

LSA exceeded all my expectations.

We interviewed 7 potential training and consulting partners and selected LSA due to their expertise, flexibility, and breadth and depth of leadership solutions.

We were able to design a highly focused and relevant management training course that fit our unique needs.

Our leaders and managers galvanized as a team and are better prepared for the rigors of a leading their teams in a very competitive and fast-changing market.

Mitch Mandich
CEO

Edify

LSA helped to meet the needs of my teams within a very narrow timeframe.

My team walked away with highly useful management development tools and practices.

Thank you for designing and delivering the right solution for our specific needs.

Sandeep Kumar
Director, Software Engineering, EPG

We have been able to utilize LSA’s extensive expertise to leverage our investment in employee development.

The result has been the cost effective and highly effective delivery of high quality management training programs.

Thank you!

Steve Feller
Vice President, Human Resources

We gave LSA a very short deadline to customize an important management training program to meet our unique requirements.

Their facilitator was excellent, an expert in the subject matter, and very credible with our teams.

The targeted design provided practical and valuable information and skills that our managers truly needed.

I highly recommend LSA Global, particularly in the area of management training.

Julaine K. Souza
Senior Vice President

LSA has been a tremendous asset at my current company and my past company.

As an HR leader, I am always looking for ways to find external resources that can provide impactful leadership and management development expertise. LSA consistently does that for me.

The tools and practices are crisp, business relevant, and easy to apply on the job.

Ken Boehm
VP of Human Resources

A key to performance improvement is cultivating the proper type of motivation.

Since the performance management training, I have been much more focused on identifying and discussing how our actions in Engineering create value to IGT’s success.

The feedback has been very positive, the group appears to be more accountable for their actions, and victim loop reactions are less frequent.  Thank you!

Stewart Thoeni
Mechanical, HW Engineering Director

We consider LSA our true business partner.

From Strategic Facilitation and Planning to Presentation Skills and Management Training, they continue to provide excellent value and extremely high quality solutions that make an impact.

I recommend them to anyone looking for a practical approach to drive true business and people results.

Michelle A. Mitchell
Vice President, Worldwide Human Resources

Our company engaged LSA to do a specialized business presentation skills and a “train the trainer” program.

They outdid our exceptionally high standards.

The upfront work to interview key members and customize everything to our unique situation made all the difference. Thanks to everyone!

Frank Abbott
Chief Financial Officer

LSA understands our business, has deep expertise in content areas, and customizes their approach to deliver great results.

The facilitator was extremely knowledgeable about working virtually across cultures. The passion, practices, and tools made the session interesting, fun, and highly valuable.

I highly recommend LSA Global to any company that has global partners or offices.

Glenn McGillivray
Human Resources Business Partner

Intuit

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