Manager Accountability – The Key to Employee Engagement
Why should you care about manager accountability? And how does it apply to employee engagement strategies?
First, Employee Engagement Matters
The corporate world is finally convinced…employee engagement is simply good for business. Engaged employees are more likely to:
And workplaces that can boast high employee engagement numbers adapt quicker, innovate more frequently and grow faster.
Manager Accountability – How to Crack the Employee Engagement Code
Too many companies have not yet cracked the code on how to improve employee engagement and maintain employee advocacy, discretionary effort and retention at high enough levels. They have missed the obvious…to create manager accountability by:
1. Increasing Commitment
Ensure everyone fully understands and supports the all-company goal of improved employee engagement. The workforce needs to appreciate why it matters to the business and why it matters to them. And when your leadership team demonstrates their commitment, manager accountability will follow.
2. Defining Success Metrics
Make sure managers know it is part of their own performance measurement and that they are the key to engagement success. Once they understand they will be held accountable for their team’s engagement, they will be motivated to make the effort to monitor and encourage improvement. After all, it is their job to supervise and coach their team.
An employee engagement survey and follow-up action items will simply be a part of the general management process.
3. Creating Simplicity and Focus
Design the process so that it is simple to implement. Many managers worry that the coaching for engagement will take up too much time. It doesn’t need to. Their regular performance conversations can include a quick check-in on how the team thinks they are doing with engagement and what suggestions they have for improvement.
4. Providing Support
Provide managers with the right management training, engagement tools and resources to help them succeed. Send them reminders about the impact of engagement upon performance and helpful tips on how to boost the commitment of their employees to the tasks at hand. Support their efforts with training and job aids on best practices.
The better managers are at raising the level of performance of their team, the better their business results.
The Bottom Line
Create manager accountability to create engaged employees. Your managers are the ones with the most direct contact with employees. Leverage their connections to your workforce by making managers accountable for achieving team goals through improved engagement.
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In my years working with LSA, it seems like I’ve had a personal consultant at my fingertips to help me identify just the right solution to satisfy our needs. The entire LSA team has become a trusted friend of Actel — assuring we provide state-of-the-art learning to meet our complex, high-tech business and people needs.
Congratulations on your pro-activity in establishing this program and developing such an effective New Employee Orientation course.
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LSA’s Employee Engagement Consulting and Survey work has provided critical visibility into: how well our people are holding up under the general economic environment, as well as, the specific challenges that face biotechnology companies in their efforts to discover and develop new medicines; their level of alignment and commitment to XOMA’s Vision and mission critical strategies; how leadership practices and management systems support an environment that engender commitment, and the specific actions that our leaders can take to improve on areas that are important to our people. I highly recommend LSA’s employee engagement solutions.
Vice President, HR and IT
LSA has been a tremendous asset to my portfolio, both at my current company and my past company. As an HR leader, I am always looking for ways to find external resources that can provide a solution to our management training needs. LSA does that for me. Their solutions are presented in a much more leadership-oriented manner so as to be crisp, business relevant, and easy to apply right back on the job. I will continue to augment our programs using LSA solutions.
VP of Human Resources
On behalf of Roche and my staff I would like to sincerely thank you for your help with this. The English as a Second Language (ESL) assessment and coaching that you provided for our team was a great success.
In the Next Generation Management Development courses, I was trained with skills and tools that have made me and my team more productive, motivated, and successful at communicating with other departments.
Firmware Engineering Supervisor
Over the years, both at 3Com and now at Redback, I’ve found LSA Global to be a valuable resource. The recent compliance program that they delivered for Redback’s executive and management team was the right solution, of the highest of quality, and customized to our business and culture. I would highly recommend LSA to any company looking for top quality solutions.
Vice President of Human Resources
We value our relationship with LSA Global. We came to LSA because we wanted to improve overall behavioral based interviewing capabilities of our managers to increase the probability of both hiring top talent and future leaders. LSA designed a highly customized solution for our business and culture. We are currently rolling out this solution to our leaders. I would highly recommend LSA Global as a top quality resource.
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Understanding and conforming to legal compliance was very important to our company. We turned to LSA Global to provide a quality and cost effective way to ensure that we were AB 1825 compliant. Their interactive eLearning program was top-notch. It allowed our managers to learn at their own pace, and on their own time. The program was tailored to include our logo and our internal harassment policies. It was interactive and met all federal and state legal requirements. I would highly recommend LSA Global to any company looking for an efficient and effective and top quality way to train their managers to be in compliance.
Kelly Warren, SPHR
Director, HR & Compliance
We have worked with LSA Global for our learning and development needs and have always had great success. They helped us recently with customized Management Workshops that we held for the second time. It was fantastic, and I would highly recommend LSA to anyone that is attempting to get immediate and impactful improvements.
HR Manager, BU Radiology Informatics
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