What Do You Think – Can Rules Change Corporate Culture?
If only corporate culture change could be accomplished through simply establishing a “few rules.” Unfortunately, effecting real organizational culture change, just as succeeding at real behavior change, is not easy. It takes far more than dictates from on high.
What We Can Learn From France about Rules and Culture
The recent attempt in France to cut down the time employees are spending (or wasting) on reviewing and answering emails provides an interesting example. The French enacted a new law on January first of this year that put companies with more than 50 employees in charge of setting limits on when their workers could send and receive emails. The intent was to free the workforce from carrying their work home, to protect their private time and to avoid upsetting their work-life balance.
Are Emails Really the Root Cause?
To be sure, emails can be an unnecessary burden and time drain. Bain & Company reported that managers, for instance, spend an average of 8 hours per week (one full day!) on email and that one-half of that time is spent reading mail that should not have been sent to them in the first place or responding to mail that they shouldn’t have answered. So changing the email culture would save time and raise productivity. But can it be done the way the French are trying to do it?
Our Point of View On Culture Change and Rules
Corporate culture—the way things get done in an organization day-to-day—cannot be changed except over time, with an agreed-upon purpose and in alignment with the business strategy. Even then, it should not be addressed in the same way at every organization. We think you have to take into account your own workplace culture and how the problem of email overload could be most effectively handled in your particular situation and with respect to your specific talent management strategies.
Can Rules Change Corporate Culture? Three Steps to Take
Can You Treat Effective Emails Like Effective Meetings?
So with that in mind, perhaps you can design more effective emails according to the model you use for effective meetings. A clear agenda is similar to a clear and straightforward subject line. The attendees should have a need to be at the meeting just as the email recipients should have a real need to receive the news in the email.
Just as there is a wrap-up of clear action steps and responsibilities at the end of a meeting, so should there be a clear call to action at the end of the email.
The Role of Leaders to Change Culture
Once your email reduction plan is accepted and understood, the changes should be modeled by leaders; and the desired behaviors should be encouraged and recognized. Only then can the email culture change begin.
So What Happened in France?
It’s too early to tell. But our prediction is that just changing the timing of email will not result in the desired change of less work or greater employee satisfaction. It is likely that time spent on emails will only shift from “off-hours” to the actual work day and the other work will take place in those rescued “off-hours.”
You Need More than Good Intentions to Change Culture
The intention—to preserve a better work-life balance—was obscured by the way the legislators went about changing the workplace culture. It was a “one-size-fits-all” approach that missed the real goal.
The Bottom Line
Can rules change corporate culture? Not by themselves. You, however, have a chance to do it better. Take into account what works best at your unique company.
To learn more about if rules change corporate culture, download 5 Science-Backed Lenses of Change Leadership
Corporate Change Is Personal
We consider LSA Global our outsourced learning and development partner. We worked closely with LSA to customize a management development program to meet our growing business needs. I would highly recommend LSA to any company wanting to deliver quality learning solutions.
Vice President Human Resources
LSA exceeded all my expectations. We interviewed 7 potential training and consulting partners and selected LSA due to their expertise, flexibility, and breadth and depth of solutions. We were able to construct a management training course from the modules most appropriate to our needs, and are able to provide additional training from their well developed portfolio of experts. Our managers galvanized as a team throughout the session and are better prepared for the rigors of a competitive market.
Hyperion has a commitment to lifelong learning. LSA helps us provide the right business sales training, management training programs, and leadership development programs at the right time to meet the needs of both individuals and departments. I especially appreciate their ability to listen to my needs and recommend the appropriate facilitators, solutions and content.
Senior Project Manager
LSA is an instrumental training outsourcing partner in helping us to build management capacity and strategically invest in our people. Their flexibility, depth, and breadth of expertise allows us to deliver top quality solutions that are directly tied to key business plans. Their ability to custom design, deliver, and evaluate our Management Curriculum has been excellent. They are true business partners and a pleasure to work with.
Margaret M. Mader
Vice President, Human Resources
Our company engaged LSA to do a specialized “train the trainer” program, and the consultant’s performance outdid our exceptionally high standards for such a program. Very crucial to the success of this program was the work done upfront to discuss our needs and to interview key members of our organization so that the program specifically met our goals. Our facilitators continue to comment on the success of the program. Thanks also for the follow-up.
Chief Financial Officer
Thank you to LSA Global for their partnership and support in helping us to design and roll-out our valuable management development training program. I personally have partnered with LSA Global at four of my previous companies. It continues to be a delight working with LSA. We look forward to partnering with them at Blackhawk Networks for future training and consulting needs.
VP Human Resources
We value our relationship with LSA Global. We came to LSA because we wanted to improve overall behavioral based interviewing capabilities of our managers to increase the probability of both hiring top talent and future leaders. LSA designed a highly customized solution for our business and culture. We are currently rolling out this solution to our leaders. I would highly recommend LSA Global as a top quality resource.
HR Project Manager - Training & Development, PHR
Each program is preceded by an assessment of the participants. The course is then designed to fit the specific parameters and needs of the group. The highly interactive delivery is provided by recognized experts in their fields. On the spot coaching is provided during the program and each participant receives individual follow-up after the course. Courses can be delivered in-person or virtually. Given the nature of Cisco’s business and the way we operate, these remote workshops are a must for anyone who joins our company. Their work is eye opening. Great content and fantastic delivery.
Frank J. Kuypers
Business Development Manager
The LSA Global team was very receptive and flexible to our needs every step of the way. Their staff and facilitator demonstrated attention to detail, responsiveness, and professional courtesy. The participants were thrilled with the outcome and rated the communication skills workshop and the facilitator as ‘Excellent’. I’d highly recommend working with the LSA Global team to meet your professional development needs.
I have worked with LSA Global at previous companies and welcomed the opportunity to bring them in to support my new organization. We worked closely with LSA to design a solution for our Client Partner Teams and Management Training on both coasts. LSA designed a customized solution for our business and organizational culture. LSA is a quality organization, one that I’d recommend to any company looking for a first class training and consulting partner that makes an impact.
Chief People Officer
LSA’s consultant designed and delivered a half-day team building solution for our recent conference. It included careful customization to integrate the design with our new mission and values. Everyone had fun and identified key issues with our teamwork. Altogether a great program!
Director of HR
I consistently look to LSA Global when I need custom programs put together for my client groups. I can always count on LSA to do a thorough needs analysis and to put together spectacular programs that are well received. Their management development and performance management expertise and professionalism make them one of my top-rated learning and development partners.
HR Program Manager
LSA helped us design and deliver a blended learning solution for our leaders to help drive our growth plans in a way that aligned with our specific culture and values. LSA understood our business, had deep expertise in the content areas, tailored the programs to fit our specific needs, and delivered great results. They constantly strive to deliver business impact and align their solutions with our business initiates, culture, and performance management systems. I highly recommend them to anyone looking to take their leaders to the next level.”
Beth A. Taylor
Vice President of Human Resources
Here’s a token of my appreciation for ALL your efforts. I’m offering my most sincere appreciation, and it extends to all the folks who made our customized management development programs possible.
Workforce Planning Bureau
We signed up with LSA early on–as their 22nd Member! Since then, our organization’s learning needs have increased and decreased and increased again with the changing times. The beauty of the LSA business model is its flexibility…when we needed to supplement our own internal resources, we used LSA services knowing that we could depend on the outstanding quality of the leadership development and management training programs they provide.
Download key published insights and tools from industry experts highlighting best practices in the areas of talent, strategy and culture.
Want to know how you stack up against leading organizations? Receive a complimentary benchmarking analysis courtesy of an LSA Expert.
Get up to speed on timely solutions critical to your business. Published by LSA Experts based upon client feedback and key industry trends.
First we identify the key metrics you want to improve. Then we assemble a dedicated team of elite experts who have successfully solved similar problems with similar clients.
Stay up to do date with the latest information on how we help high growth companies align their culture and talent with strategy.
Real world consulting and training approaches from LSA projects, providing insights on how your company can outperform the competition.