Being a Good New Manager Is Not Magic

Magic does not make you a Good New Manager

How To Be a Good New Manager
Being a good new manager does not depend upon magic. While it is true that the knowledge, skills and abilities to manage others is not intuitive, those leadership attributes can be learned. The right management training can take an individual contributor who was responsible principally for their own productivity to a leader who knows how to manage the productivity of others.

Attributes of Effective New Supervisor Training
Effective new supervisor training is an essential first step in making a successful transition into management. The program you choose should be:

  • Customized to your business and unique situation
  • Targeted to the critical few management scenarios and skills that matter most
  • Involve lots of practice, follow-up and real-time coaching

Five Disciplines of Effective Management
Focus on the five disciplines of effective management as they suit your own unique organizational culture:

  1. Understanding a manager’s role in your organization
  2. Communicating as a manager
  3. Implementing performance planning
  4. Motivating and incentives
  5. Prioritizing and delegating

The Importance of Communication
The one thread that links all the management disciplines is communication. The better new managers can communicate as they meet one-on-one, lead meetings, or interface with other departments, the more effective they will appear…and actually be.

The Role of Empathy
A key aspect of communicating and supporting your team members as a manager is empathy…the ability to tune in to others’ needs and feelings. This means that you as manager need to be able to read your followers’ emotions and control your own. Giving in to serious emotional displays from anger to sadness may be OK occasionally for an employee…but never for a manager.

Five Tips on How to Be a Good New Manager
Here are five tips on when and how to show empathy while at the same time you stay in control of your own feelings:

  • When It’s Right
    Don’t give in to the easy or more popular decision just to avoid controversy. Good managers have the courage to do what’s right even when the right decision causes discomfort.
  • When It’s Appropriate
    Be sympathetic when an employee is facing a difficult challenge or share their joy when they’re celebrating a success—personal or professional. A caring manager knows how to be understanding and share feelings either as a supporter or as a cheerleader.
  • When Your Gut Says So
    Some decisions are more difficult than others because the ramifications are not clear. At times like these, trust your intuition.
  • When It’s Time
    Managers don’t have the luxury of procrastination. Set an example for your team members. Do what you need to do when it’s time to do it. Avoiding a difficult conversation, for instance, only makes the task harder and more onerous when you finally tackle it.
  • When It Was Your Fault
    Step up and admit when you were wrong. Rather than “crying over spilt milk” or shifting the blame elsewhere, the mature and confident leader accepts responsibility and then looks for a solution to the problem. Isn’t this the way you’d like your followers to behave?

The Bottom Line
There is no magic wand to help new managers. To do well, you need to be prepared for the role in terms of knowledge, leadership skills and the kind of emotional control that makes for good communication.

To learn more about being a good new manager, download The Six Management Best Practices that Make the Difference Between Effective and Extraordinary

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Director, HR & Compliance

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Kim Silva, CFO

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Director of Infrastructure & Technology

In the Next Generation Management Development courses, I was trained with skills and tools that have made me and my team more productive, motivated, and successful at communicating with other departments.

 

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Firmware Engineering Supervisor

SeaTel has found our partnership with LSA Global to be very valuable and beneficial. We turned to LSA to customize a supervisory/leadership solution to meet our needs. LSA delivered a customized top quality solution. I’d recommend LSA Global to any company looking for a best-in-class training and consulting partner.

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HR Manager

LSA helped change our entire culture around meetings, making them more effective and efficient, thus enabling us to concentrate on driving more business.

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VP of Human Resources

LSA custom designed a Management Development program that is absolutely “on target” for our technical managers. Their facilitator has done a superb job delivering the material in a way that is fast paced, highly interactive, and fun. She presents practical solutions to the people situations that our managers face every day. I regard LSA as an excellent partner that understands our business needs and a virtual member of our HR department.

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Vice President Human Resources

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Terri Wright-Scheer
Vice President Human Resources

We consider LSA our true business partner in the areas of Learning and Organizational Development. From Strategic Planning to Presentation Skills and Management Training, they continue to provide excellent value and extremely high quality solutions – not just one time events. I recommend them to anyone looking to drive true business results.

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Vice President, Worldwide Human Resources

LSA helped to meet the needs of my teams within a very narrow timeframe. My team walked away with highly useful management tools and practices. LSA saved us time in delivering the right solution for our specific needs.

Sandeep Kumar
Director, Software Engineering, EPG

I have worked with other training companies and found it to be more of a seller/buyer relationship than one of matching the right expertise to our business issues. That’s what LSA does – ask the hard questions, listen, and understand our business needs. We receive the benefit of their expertise from assistance with personal development plans to enhancing team performance, to looking at enterprise-wide challenges. It’s all about helping our business succeed as we grow. Right now, LSA is providing great ideas, a fresh approach, and valuable guidance as we develop our management team and accelerate our client relationship management results.

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Director, Team Development

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Director of HR

PalmSource has found our relationship with LSA extremely beneficial. We worked closely with LSA to customize the right Management Training Program solution to meet our unique business needs. LSA is a quality organization, one that I’d recommend to any company looking for a first class training and consulting partner.

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Vice President of Human Resources

We signed up with LSA early on–as their 22nd Member! Since then, our organization’s learning needs have increased and decreased and increased again with the changing times. The beauty of the LSA business model is its flexibility…when we needed to supplement our own internal resources, we used LSA services knowing that we could depend on the outstanding quality of the leadership development and management training programs they provide.

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HR Manager

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Debra Martucci
Vice President, Information Technology

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