Being a Good New Manager Is Not Magic

Magic does not make you a Good New Manager

How To Be a Good New Manager
Being a good new manager does not depend upon magic. While it is true that the knowledge, skills and abilities to manage others is not intuitive, those leadership attributes can be learned. The right management training can take an individual contributor who was responsible principally for their own productivity to a leader who knows how to manage the productivity of others.

Attributes of Effective New Supervisor Training
Effective new supervisor training is an essential first step in making a successful transition into management. The program you choose should be:

  • Customized to your business and unique situation
  • Targeted to the critical few management scenarios and skills that matter most
  • Involve lots of practice, follow-up and real-time coaching

Five Disciplines of Effective Management
Focus on the five disciplines of effective management as they suit your own unique organizational culture:

  1. Understanding a manager’s role in your organization
  2. Communicating as a manager
  3. Implementing performance planning
  4. Motivating and incentives
  5. Prioritizing and delegating

The Importance of Communication
The one thread that links all the management disciplines is communication. The better new managers can communicate as they meet one-on-one, lead meetings, or interface with other departments, the more effective they will appear…and actually be.

The Role of Empathy
A key aspect of communicating and supporting your team members as a manager is empathy…the ability to tune in to others’ needs and feelings. This means that you as manager need to be able to read your followers’ emotions and control your own. Giving in to serious emotional displays from anger to sadness may be OK occasionally for an employee…but never for a manager.

Five Tips on How to Be a Good New Manager
Here are five tips on when and how to show empathy while at the same time you stay in control of your own feelings:

  • When It’s Right
    Don’t give in to the easy or more popular decision just to avoid controversy. Good managers have the courage to do what’s right even when the right decision causes discomfort.
  • When It’s Appropriate
    Be sympathetic when an employee is facing a difficult challenge or share their joy when they’re celebrating a success—personal or professional. A caring manager knows how to be understanding and share feelings either as a supporter or as a cheerleader.
  • When Your Gut Says So
    Some decisions are more difficult than others because the ramifications are not clear. At times like these, trust your intuition.
  • When It’s Time
    Managers don’t have the luxury of procrastination. Set an example for your team members. Do what you need to do when it’s time to do it. Avoiding a difficult conversation, for instance, only makes the task harder and more onerous when you finally tackle it.
  • When It Was Your Fault
    Step up and admit when you were wrong. Rather than “crying over spilt milk” or shifting the blame elsewhere, the mature and confident leader accepts responsibility and then looks for a solution to the problem. Isn’t this the way you’d like your followers to behave?

The Bottom Line
There is no magic wand to help new managers. To do well, you need to be prepared for the role in terms of knowledge, leadership skills and the kind of emotional control that makes for good communication.

To learn more about being a good new manager, download The Six Management Best Practices that Make the Difference Between Effective and Extraordinary

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Hyperion has a commitment to lifelong learning. LSA helps us provide the right business sales training, management training programs, and leadership development programs at the right time to meet the needs of both individuals and departments. I especially appreciate their ability to listen to my needs and recommend the appropriate facilitators, solutions and content.

Sarah Parks
Senior Project Manager

Hyperion

We recently partnered with LSA Global to offer our Supervisors and Managers a customized two-day management training program. Everyone who attended said it was by far the best management training program they had ever attended. The content was rich and highly interactive. The case studies were relevant. Each participant walked away from the training much better equipped to lead their teams.

Jeff Coon
Director of Human Resources

I’ve been associated with LSA for the last 8 years and have found them to be an extremely professional, well managed full service training organization. Since working with LSA, I’ve participated in a number of solutions ranging from Performance Management to Assertiveness Training – I’ve found that the quality of the resources is superior. They are well prepared and have definitely done a considerable amount of pre-work in order to customize our culture and business into the total learning experience – making it most beneficial for our employees.

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Human Resource Manager

I highly recommend LSA Global to anyone who is looking to improve individual or organizational effectiveness through their top quality programs and broad range of expertise.

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VP of Human Resources

I have worked with other training companies and found it to be more of a seller/buyer relationship than one of matching the right expertise to our business issues. That’s what LSA does – ask the hard questions, listen, and understand our business needs. We receive the benefit of their expertise from assistance with personal development plans to enhancing team performance, to looking at enterprise-wide challenges. It’s all about helping our business succeed as we grow. Right now, LSA is providing great ideas, a fresh approach, and valuable guidance as we develop our management team and accelerate our client relationship management results.

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Director, Team Development

LSA has become the gold standard in team building and management training at Genomic Health! I have a hard time finding facilitators that come close to their level of customization, expertise and experience.

Emily Couey
Director of Human Resources

I have worked with LSA Global at previous companies and welcomed the opportunity to bring them in to support my new organization. We worked closely with LSA to design a solution for our Client Partner Teams and Management Training on both coasts. LSA designed a customized solution for our business and organizational culture. LSA is a quality organization, one that I’d recommend to any company looking for a first class training and consulting partner that makes an impact.

Laurie Torres
Chief People Officer

LSA custom designed a Management Development program that is absolutely “on target” for our technical managers. Their facilitator has done a superb job delivering the material in a way that is fast paced, highly interactive, and fun. She presents practical solutions to the people situations that our managers face every day. I regard LSA as an excellent partner that understands our business needs and a virtual member of our HR department.

Judith Onton
Vice President Human Resources

The LSA Global team was very receptive and flexible to our needs every step of the way. Their staff and facilitator demonstrated attention to detail, responsiveness, and professional courtesy. The participants were thrilled with the outcome and rated the communication skills workshop and the facilitator as ‘Excellent’. I’d highly recommend working with the LSA Global team to meet your professional development needs.

John Mastrorilli
FRDP Leader

Intuit

I had been working with LSA for many years with my prior company. Currently, I’m with a company who hadn’t done much basic management skills training. After identifying and presenting a program recently, our managers are excited and talking in the halls about the great experience. LSA saves us time in delivering the right training for our needs.

Phyllis Moracco
HR Director

LSA helped to meet the needs of my teams within a very narrow timeframe. My team walked away with highly useful management tools and practices. LSA saved us time in delivering the right solution for our specific needs.

Sandeep Kumar
Director, Software Engineering, EPG

We consider LSA our true business partner in the areas of Learning and Organizational Development. From Strategic Planning to Presentation Skills and Management Training, they continue to provide excellent value and extremely high quality solutions – not just one time events. I recommend them to anyone looking to drive true business results.

Michelle A. Mitchell
Vice President, Worldwide Human Resources

What a personal and professional pleasure it has been to Partner with LSA. They are truly a strategic partner with Wyse. For more than 5 years, LSA has been engaged in delivering various training and development solutions for Wyse, from custom on-site programs targeting specific core competencies, to working individually with clients to build job skills, and offering invaluable services to me and my team as we continue to build our learning programs. LSA’s representatives do more than sell a product, they offer a full service solution: they understand our business, our strategic initiatives, and the needs of our customers.

Jeff Rangel
Director of HR

Working with LSA Global has proven to be extremely valuable and worthwhile. LSA understands our business, has deep expertise in content areas, and tailors the programs to deliver great results. The facilitator was extremely knowledgeable about Working Globally with India and her energy and passion made the session interesting, fun, and enjoyable for all that attended. The participants walked away extremely pleased along with highly useful practices and tools. I would highly recommend LSA Global to any company that has partners or offices in India.

Glenn McGillivray
Human Resources Business Partner

Intuit

I continue to be impressed by the level of leadership development and management expertise and quality of advice and facilitation that LSA has to offer. What a smart and client-centric group of great people who really know how to help leaders attract, engage, develop and retain top talent.

Tracy Esposito
Director, HR Business Partner

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