To Accelerate Culture Change, Focus on the Strengths of Your Culture
Unless you have a systemic culture problem that threatens the very existence of your business, we advise our clients to focus on what’s right with their culture rather than what’s wrong if they want to accelerate culture change.
In our over twenty years of helping clients transform their corporate culture, we have found that when companies focus less on what’s toxic in their culture and more on what’s healthy, they are able to leverage their strengths and more actively engage their people to drive the cultural changes required to execute their strategies.
The Positive Approach to Accelerate Culture Change
Sure, there are almost always aspects of workplace culture you want to change. But don’t lose sight of what’s working. Take a positive approach and build on your strengths.
Four Best Practices to Accelerate Culture Change
Here are 4 best practices to accelerate culture change:
1. Make the Case
It is human nature to resist change when things are going relatively well. It will be up to you as a leader to explain to your employees why the change in culture is needed and how the successful transformation will benefit the work force, your clients, and the company as a whole. Make sure each employee clearly understands the rationale for the change in terms of the future of the business as well as what’s in it for them as individuals.
The more you actively involve them in the process and the more transparent you can be about the case for change, the more willing your work force will be to embrace and support it.
2. Respect the Good, Motivate Toward the “Even Better”
Here’s your opportunity as a leader to appreciate, recognize and salute what is working. These are the strengths of your culture that help both the people and the business. Articulate the good whatever it may be…from a strong customer service orientation to an unwavering commitment to quality.
Then use that as a platform to build cultural strength and change where it is needed most.
3. Monitor, Track and Reward Desired Culture Change
In order to accelerate culture change, you must translate the changes you desire into actions and behaviors needed from each employee. Everyone needs to know exactly how they are expected to do their work differently to align with the “new way.”
Then you need to carefully watch for employees doing it right, praise them for the desired behaviors, and recognize them for both their effort and success.
4. Create Culture Change Leaders
Look for the early adapters who have embraced the change and recruit them as change advocates to help accelerate culture change. The best culture champions are trusted influencers and natural leaders and are skilled in coaching and developing others.
They act as culture change champions, support people managers, tell the positive personal stories that sustain the vision of successful change, and inspire and motivate their coworkers.
The Bottom Line
It is possible to accelerate culture change if you build on strengths rather than focus on weaknesses. Instead of berating employees for all that’s going wrong, you can encourage them to do more of what’s going right. Don’t underestimate the power of the positive approach.
To learn more about the three areas of culture to pay attention to, download The 3 Levels of a High Performance Culture
4 Keys to Keeping Talent Up to Date
Why Employees Change Their Mind
I had been working with LSA for many years with my prior company. Currently, I’m with a company who hadn’t done much basic management skills training. After identifying and presenting a program recently, our managers are excited and talking in the halls about the great experience. LSA saves us time in delivering the right training for our needs.
LSA helped to meet the needs of my teams within a very narrow timeframe. My team walked away with highly useful management tools and practices. LSA saved us time in delivering the right solution for our specific needs.
Director, Software Engineering, EPG
We partnered with LSA to pilot a customized behavioral interviewing program to help ensure that we continue to hire the best and brightest as we continue to rapidly scale. LSA’s ability to understand our business and our unique culture combined with their desire to ensure that the best practices framework truly fits our performance environment and is highly adopted by our people is a real blessing. Most other firms want to just ‘give you training.’ Not LSA, they are focused on helping me hit our hiring forecasts and attract A players.
Director of Global Recruiting
We contacted LSA to help us with customized management development. LSA worked with me to identify a solution that would meet our exact needs. We decided to start at the top and ran the program for our executive team. It was such a great success that we hope to roll it out companywide. We look forward to a long-term partnership with LSA Global and their team of experts.
Barry L. Byrd, SPHR
Human Resources Manager
Harmonic has worked with LSA for over 8 years. We have found their partnership extremely beneficial. We recently implemented a Management Development Program that was designed and customized to support our company’s strategic initiative of hiring, building, and retaining key intellectual property and human talent. We worked closely with LSA to target and implement the right solutions with the greatest impact. I would recommend LSA to any company that’s looking for a trusted training and development partner.
Director of Human Resources
I consistently look to LSA Global when I need custom programs put together for my client groups. I can always count on LSA to do a thorough needs analysis and to put together spectacular programs that are well received. Their management development and performance management expertise and professionalism make them one of my top-rated learning and development partners.
HR Program Manager
LSA has become the gold standard in team building and management training at Genomic Health! I have a hard time finding facilitators that come close to their level of customization, expertise and experience.
Director of Human Resources
LSA’s approach and ability to bring the best resources to eBay has been a great asset. They really focus on helping us succeed in any way they can and are very flexible in meeting our management and talent needs.
Learning & Development
LSA provided top notch solutions right when and how we needed them. They exceeded my expectations from a speed, quality, and cost standpoint. I recommend them to anyone looking for a true business partner in the Learning and Development arena. The breadth and depth of their expertise has helped us hit tight deadlines across multiple projects.
Fortune 500 Financial Services Company
Director of Infrastructure & Technology
LSA has been a tremendous asset to my portfolio, both at my current company and my past company. As an HR leader, I am always looking for ways to find external resources that can provide a solution to our management training needs. LSA does that for me. Their solutions are presented in a much more leadership-oriented manner so as to be crisp, business relevant, and easy to apply right back on the job. I will continue to augment our programs using LSA solutions.
VP of Human Resources
I have worked with LSA Global at previous companies and welcomed the opportunity to bring them in to support my new organization. We worked closely with LSA to design a solution for our Client Partner Teams and Management Training on both coasts. LSA designed a customized solution for our business and organizational culture. LSA is a quality organization, one that I’d recommend to any company looking for a first class training and consulting partner that makes an impact.
Chief People Officer
On behalf of Roche and my staff I would like to sincerely thank you for your help with this. The English as a Second Language (ESL) assessment and coaching that you provided for our team was a great success.
I have worked with other training companies and found it to be more of a seller/buyer relationship than one of matching the right expertise to our business issues. That’s what LSA does – ask the hard questions, listen, and understand our business needs. We receive the benefit of their expertise from assistance with personal development plans to enhancing team performance, to looking at enterprise-wide challenges. It’s all about helping our business succeed as we grow. Right now, LSA is providing great ideas, a fresh approach, and valuable guidance as we develop our management team and accelerate our client relationship management results.
Director, Team Development
In the Next Generation Management Development courses, I was trained with skills and tools that have made me and my team more productive, motivated, and successful at communicating with other departments.
Firmware Engineering Supervisor
“We turned to LSA to help us custom design and deliver a leadership and management development curriculum to help drive performance. They have done an excellent job diagnosing the business situation, designing an approach that fits our culture, and delivering a first class solution.”
VP Human Resources
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