A New Way to Think About Employee Engagement

New Way to Think About Employee Engagement with a Goodwill Chairman

A New Way to Think About Employee Engagement
Is there a new way to think about employee engagement?  Yes!  Employee engagement is about far more than what a “goodwill committee chairman” can provide.

The Old Way to Think About Employee Engagement
Employee engagement used to be (and still is for many employee engagement firms) an annual process for identifying what employees disliked about their company and for trying to fix the causes of their dissatisfaction one-by-one.

This approach is also fostered by many survey companies whose business model is about selling and running profitable surveys, not doing the actual work required to improve employee engagement, retention and performance based upon the survey results.

A Better Way to Think About Employee Engagement
To be effective about a new way to think about employee engagement, your employee engagement initiative must:

  • Be strategic and systemic.
  • Focus on the critical few actions you will take from the beginning.
  • Be an integral part of your overall business strategy.

And, rather than a once-yearly, half-hearted approach to addressing issues after-the-fact, it is time to think of how to build the kind of organization that is meaningful, fulfilling, and exciting to be a part of for your top talent.

Engaged Employees Create Higher Levels of Performance
Engaged employees are a cornerstone of high performing organizations and become a key component of their competitive advantage. If employees love what they do and where they do it, they will treat customers and co-workers better, generate new ideas and continuously improve your business.

No matter how good your talent, if you can’t keep them productive and on the job, the entire organization is at risk.

How Do You Keep Your Top Talent “Feeling the Love” and Willing to Make the Extra Effort?

1. Know the Heart and Soul of Your Business.
Define the organization’s mission and clearly articulate its values. Managers and leaders need to help create the organizational culture, buy into the values and live by them each and every day.

2. Find the Right Talent.
With your desired culture intact, you need to find the right talent…employees with the capabilities you need and the attitudes that support and thrive in your culture. Bring them aboard quickly and with a new hire onboarding program that allows them to contribute meaningfully as soon as possible.

3. Stay Vigilant.
Continuously measure, improve and adjust the work environment so they stay committed and become advocates of your company as a great place to work.  There are so many tweaks you can make.  For example,

  • Does your culture require and appreciate structure and clear, transparent measures of performance? Then regular performance appraisals may be warranted.
  • But if your culture is made up of workers who thrive on working independently, maybe it’s time to find another way to measure and manage your people.
  • Or you can ask if the work space supports your desired organizational culture. If structure is valued, separate offices may make sense.
  • But if teamwork and collaboration are what keep your talent happy, open offices and comfortable gathering spots may be preferred.

The Bottom Line
The point is that you need to know what your top talent wants for in their work environment. Be observant, keep in close touch and ask often how things are going. When your high performers feel that you care and are responsive to their needs and wants, they will “feel the love,” be loyal and stay committed.

To learn more about a new way to think about employee engagement, download The Top 10 Most Powerful Ways to Boost Employee Engagement.

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I have worked with LSA Global at previous companies and welcomed the opportunity to bring them in to support my new organization. We worked closely with LSA to design a solution for our Client Partner Teams and Management Training on both coasts. LSA designed a customized solution for our business and organizational culture. LSA is a quality organization, one that I’d recommend to any company looking for a first class training and consulting partner that makes an impact.

Laurie Torres
Chief People Officer

Harmonic has worked with LSA for over 8 years. We have found their partnership extremely beneficial. We recently implemented a Management Development Program that was designed and customized to support our company’s strategic initiative of hiring, building, and retaining key intellectual property and human talent. We worked closely with LSA to target and implement the right solutions with the greatest impact. I would recommend LSA to any company that’s looking for a trusted training and development partner.

Janice Passarello
Director of Human Resources

On behalf of Roche and my staff I would like to sincerely thank you for your help with this. The English as a Second Language (ESL) assessment and coaching that you provided for our team was a great success.

Cam Greig
Associate Director

Roche

LSA helped change our entire culture around meetings, making them more effective and efficient, thus enabling us to concentrate on driving more business.

Terry Wassman
VP of Human Resources

I’ve been associated with LSA for the last 8 years and have found them to be an extremely professional, well managed full service training organization. Since working with LSA, I’ve participated in a number of solutions ranging from Performance Management to Assertiveness Training – I’ve found that the quality of the resources is superior. They are well prepared and have definitely done a considerable amount of pre-work in order to customize our culture and business into the total learning experience – making it most beneficial for our employees.

Duane Schroeder
Human Resource Manager

I have worked with other training companies and found it to be more of a seller/buyer relationship than one of matching the right expertise to our business issues. That’s what LSA does – ask the hard questions, listen, and understand our business needs. We receive the benefit of their expertise from assistance with personal development plans to enhancing team performance, to looking at enterprise-wide challenges. It’s all about helping our business succeed as we grow. Right now, LSA is providing great ideas, a fresh approach, and valuable guidance as we develop our management team and accelerate our client relationship management results.

Kristin Westland-Kaune
Director, Team Development

The LSA Global team was very receptive and flexible to our needs every step of the way. Their staff and facilitator demonstrated attention to detail, responsiveness, and professional courtesy. The participants were thrilled with the outcome and rated the communication skills workshop and the facilitator as ‘Excellent’. I’d highly recommend working with the LSA Global team to meet your professional development needs.

John Mastrorilli
FRDP Leader

Intuit

Each program is preceded by an assessment of the participants. The course is then designed to fit the specific parameters and needs of the group. The highly interactive delivery is provided by recognized experts in their fields. On the spot coaching is provided during the program and each participant receives individual follow-up after the course. Courses can be delivered in-person or virtually. Given the nature of Cisco’s business and the way we operate, these remote workshops are a must for anyone who joins our company. Their work is eye opening. Great content and fantastic delivery.

Frank J. Kuypers
Business Development Manager

I continue to be impressed by the level of leadership development and management expertise and quality of advice and facilitation that LSA has to offer. What a smart and client-centric group of great people who really know how to help leaders attract, engage, develop and retain top talent.

Tracy Esposito
Director, HR Business Partner

For our go to training outsourcing partner, LSA provides exactly what we want. As always, they deliver outstanding work!

Elizabeth Siebert
Director, Organizational Excellence & Development

Intuit

LSA custom designed a Management Development program that is absolutely “on target” for our technical managers. Their facilitator has done a superb job delivering the material in a way that is fast paced, highly interactive, and fun. She presents practical solutions to the people situations that our managers face every day. I regard LSA as an excellent partner that understands our business needs and a virtual member of our HR department.

Judith Onton
Vice President Human Resources

The refreshing thing about LSA is that they focus on understanding our business situation and helping me succeed instead of selling a product. With over 150 experts, they are an invaluable resource that helps me deliver higher quality results faster. I recommend them to anyone looking to improve the performance of their workforce.

Stacie Rodgers
VP of Human Resources

Cutera

The Next Generation Management Development courses have helped me communicate more effectively with my peers and teammates. By utilizing effective communication techniques such as clarifying and confirming, and asking open ended questions, I have been able to clarify and understand information in situations where I would have otherwise asked limited questions and made false assumptions.

Robert Breckner
Firmware Engineering Manager

LSA has become the gold standard in team building and management training at Genomic Health! I have a hard time finding facilitators that come close to their level of customization, expertise and experience.

Emily Couey
Director of Human Resources

We value our relationship with LSA Global. We came to LSA because we wanted to improve overall behavioral based interviewing capabilities of our managers to increase the probability of both hiring top talent and future leaders. LSA designed a highly customized solution for our business and culture. We are currently rolling out this solution to our leaders. I would highly recommend LSA Global as a top quality resource.

Rae Phillips
HR Project Manager - Training & Development, PHR

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