Better Change Management – Your 4-Step Checklist

steps going up to illustrate how to achieve better change management

Better Change Management Is Notoriously Hard
Because change is so constant in today’s marketplace, you’d think we’d all have “better change management” skills and results by now. But by its very nature, behavioral change is hard to achieve. In the corporate world, we are apt to cling to the “tried and true” ways of getting things done and to resist new challenges where knowledge and skill gaps can be exposed and mistakes undoubtedly will be made.

4 Steps to Better Change Management
To help you along the way to achieving the desired changes in your business, here is a change management checklist you can follow. Step-by-step, it will lead you through the change process, improve your chances of beating the odds, and guide you toward success.

1.  Establishing the Why
The very first step requires that you clearly know why the change is fundamentally necessary. Be able to (simply and in a compelling way) articulate the critical few reasons the organization needs to change. In other words, build the urgent business case in a way that speaks to the hearts and minds at an individual, team and organizational level.

2.  Predicting Challenges
Try to foresee obstacles you may face. Consider who will struggle the most with the proposed changes.

  • What will employees have to give up and what will they gain?
  • Will there be trust issues that could impede the change process?
  • Will new skills be needed and how soon?
  • What is the urgency around affecting the change plan?
  • Who has the potential to become champions or opponents of the change and how will they influence others?

3.  Planning the Communication
Now it’s time to present the clear and compelling case for change to employees. The challenge is to explain why the change is happening in a way that will convince them that it is in their best interest to support the desired change.

  • Make sure you can describe a desirable end state that is compelling and clear.
  • Paint the picture in a way that everyone can envision success.
  • Set up a communication program that regularly checks in to see that the rationale for change is fully understood and, if not fully accepted, be open to answer questions and allay concerns.

4.  Making Change Work
You will need processes, practices and systems in place to support the change process before you begin.

  • Have learning and development opportunities ready for those who need new knowledge and skills.
  • Design change success metrics to measure progress toward the desired state.
  • Check in with front-line managers frequently to see that they, in turn, are checking with their teams to measure and encourage the desired behaviors.
  • Discover and manage pockets of resistance.
  • Ensure open and transparent two-way communication (questions, answers, frank discussions, thoughtful challenges) to motivate, support and bring employees on board.
  • Be ready and open to course correct as lessons are learned.

The Bottom Line
This is your chance to make change a natural part of everyday corporate life.  Leaders and businesses that can accommodate and adjust to rapid change with better change management will outperform their peers.

To learn more about better change management, download Rhapsody in Change: How to Mobilize, Design and Transform Your Change Initiative

Comments are closed.

The Next Generation Management Development courses have helped me communicate more effectively with my peers and teammates. By utilizing effective communication techniques such as clarifying and confirming, and asking open ended questions, I have been able to clarify and understand information in situations where I would have otherwise asked limited questions and made false assumptions.

Robert Breckner
Firmware Engineering Manager

We partnered with LSA to pilot a customized behavioral interviewing program to help ensure that we continue to hire the best and brightest as we continue to rapidly scale. LSA’s ability to understand our business and our unique culture combined with their desire to ensure that the best practices framework truly fits our performance environment and is highly adopted by our people is a real blessing. Most other firms want to just ‘give you training.’ Not LSA, they are focused on helping me hit our hiring forecasts and attract A players.

Jennifer Remling
Director of Global Recruiting

AKQA

LSA is an instrumental training outsourcing partner in helping us to build management capacity and strategically invest in our people. Their flexibility, depth, and breadth of expertise allows us to deliver top quality solutions that are directly tied to key business plans. Their ability to custom design, deliver, and evaluate our Management Curriculum has been excellent. They are true business partners and a pleasure to work with.

Margaret M. Mader
Vice President, Human Resources

Hyperion

Congratulations on your pro-activity in establishing this program and developing such an effective New Employee Orientation course.

Farhat Ali
President and Chief Executive Office

Fujitsu

LSA has been a tremendous asset to my portfolio, both at my current company and my past company. As an HR leader, I am always looking for ways to find external resources that can provide a solution to our management training needs. LSA does that for me. Their solutions are presented in a much more leadership-oriented manner so as to be crisp, business relevant, and easy to apply right back on the job. I will continue to augment our programs using LSA solutions.

Ken Boehm
VP of Human Resources

LSA’s approach and ability to bring the best resources to eBay has been a great asset. They really focus on helping us succeed in any way they can and are very flexible in meeting our management and talent needs.

Mike Normant
Learning & Development

ebay

We consider LSA Global our outsourced learning and development partner. We worked closely with LSA to customize a management development program to meet our growing business needs. I would highly recommend LSA to any company wanting to deliver quality learning solutions.

Terri Wright-Scheer
Vice President Human Resources

In the Next Generation Management Development courses, I was trained with skills and tools that have made me and my team more productive, motivated, and successful at communicating with other departments.

 

Kevin Ashman
Firmware Engineering Supervisor

We recently contacted LSA Global to assist us with a unique training request. We gave LSA a very short deadline and LSA custom designed a training program to meet our exact requirements within the limited time allotted to them. We found their facilitator to be well versed in the subject matter and very credible; the design provided practical and valuable information to our team of managers. I highly recommend LSA Global, particularly in the area of management training.

Julaine K. Souza
Senior Vice President

We engaged LSA to design and deliver a 6-month custom executive coaching program for a group of our key leaders. The focus of the program was to help a core group of senior leaders to leverage previous investments in management training, to ensure the engagement and retention of key employees, and to push critical strategic initiatives forward. Even with the high expectations of our senior people, LSA has completely exceeded our expectations. I would recommend them to anyone looking to create and implement a custom coaching methodology using proven tools to drive true change.

Ivan Fukumoto
Senior HR Manager - Staffing, Training, & Development

LSA custom designed a Management Development program that is absolutely “on target” for our technical managers. Their facilitator has done a superb job delivering the material in a way that is fast paced, highly interactive, and fun. She presents practical solutions to the people situations that our managers face every day. I regard LSA as an excellent partner that understands our business needs and a virtual member of our HR department.

Judith Onton
Vice President Human Resources

I’ve partnered with LSA Global at two companies now, and I consider them a valuable and trusted training and consulting resource. They recommended just the right solution to address our management development needs and have wonderful facilitators that match YuMe’s culture and style of our management team. I would highly recommend LSA Global to any company wanting to deliver quality learning solutions with a valuable learning and development partner.

Maya Paul
HR Director

In my years working with LSA, it seems like I’ve had a personal consultant at my fingertips to help me identify just the right solution to satisfy our needs. The entire LSA team has become a trusted friend of Actel — assuring we provide state-of-the-art learning to meet our complex, high-tech business and people needs.

Linda Mitchell
Training Manager

Over the years, both at 3Com and now at Redback, I’ve found LSA Global to be a valuable resource. The recent compliance program that they delivered for Redback’s executive and management team was the right solution, of the highest of quality, and customized to our business and culture. I would highly recommend LSA to any company looking for top quality solutions.

Gina Fulton
Vice President of Human Resources

LSA’s Employee Engagement Consulting and Survey work has provided critical visibility into: how well our people are holding up under the general economic environment, as well as, the specific challenges that face biotechnology companies in their efforts to discover and develop new medicines; their level of alignment and commitment to XOMA’s Vision and mission critical strategies; how leadership practices and management systems support an environment that engender commitment, and the specific actions that our leaders can take to improve on areas that are important to our people. I highly recommend LSA’s employee engagement solutions.

Chris Wells
Vice President, HR and IT

Evaluate your Performance

Toolkits

Toolkits

Download key published insights and tools from industry experts highlighting best practices in the areas of talent, strategy and culture.

More

Health Checks

Health Checks

Want to know how you stack up against leading organizations?  Receive a complimentary benchmarking analysis courtesy of an LSA Expert.

More

Whitepapers

Whitepapers

Get up to speed on timely solutions critical to your business. Published by LSA Experts based upon client feedback and key industry trends.

More

Methodology

Methodologies

First we identify the key metrics you want to improve. Then we assemble a dedicated team of elite experts who have successfully solved similar problems with similar clients.

More

Blogs

Stay up to do date with the latest information on how we help high growth companies align their culture and talent with strategy.

More

Case Studies

Client Case Studies

Real world consulting and training approaches from LSA projects, providing insights on how your company can outperform the competition.

More