Using Performance Management to Build a High-Performance CultureFinancial Services Performance Management: Insurance Firm
Situation
This 75 year old diversified financial services organization with a proven track record of success recently doubled in size through a strategic acquisition to 11,000 employees. Due to lack of preparedness and unexpected poor financial health of the acquired company, the company suffered the largest profit loss in the company’s history.
Complications
Approach: Financial Services Performance Management
We worked with the new leadership team to build a sustainable and high performing culture by redefining the company vision and desired culture necessary to execute the strategy. This required explicitly articulating new behavioral expectations for leaders and all employees along with creating a new performance management process that:
Results
In 12 months:
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