4 Steps for More Effective Leadership Coaching

Effective leadership coaching helping hand up mountain

Effective Leadership Coaching
Supporting your team members’ professional development through more effective leadership coaching has a significant impact on whether your employees coast or perform, whether they stagnate or grow and whether they stay or leave.

Why Effective Leadership Coaching Matters
We believe effective leadership coaching matters because:

  • People create business results
  • People have the ability to change
  • People have more success changing when they have a good coach

This is especially true when the coach uses a disciplined process to provide observations, recommendations and tools to improve areas that matter most to the individual and to the company.  Effective leadership coaching also helps to contextualize issues into terms that make them manageable and actionable while looking for teachable moments.

And the best teachable moments often provide the opportunity to provide both positive and constructive feedback about attitudes, beliefs, approaches, skills, assumptions and tactics that matter most.

Four Proven Steps for Better Leadership Coaching
Follow these four steps for better and more effective leadership coaching results:

1.  Build Rapport
Many believe that rapport building is at the root of effective communication and relationship building.  Approach your direct report in a way that will open, not close down, effective communication.

  • First suspend your ego.
  • Second, highlight common interests whenever possible.
  • Third, match and mirror their style of behavior, energy level, tone and body language.

2.  Establish a Clear Agenda
Present the purpose of the discussion, the process you would like to follow and the anticipated benefits of your discussion.  Then listen to their thoughts and adjust the agenda accordingly so that you co-create your plan of attack together to increase accountability and commitment for the discussion.

3.  Give Specific and Timely Feedback
Discuss specifically what the employee is doing well, what needs improvement and why the change is important to them as an individual, you as their boss and the team/company as a whole.

4.  Create a Mutual Action Plan
Agree upon a “go forward” strategy that you both think will get the desired results in a way that makes sense for the person and within your organizational culture.  From our experience, the best action plans have 30, 60 and 90-day windows and work on bite-sized changes and improvements.

The idea is to shorten the learning cycle and to increase opportunities to improve your abilities.

The Bottom Line
Think of the most critical members of your team. For effective leadership coaching, what specific feedback could you give on current work that would show your concern and interest in their growth and professional development?

To learn more about effective leadership coaching, download 8 Reasons Leaders Need 360 Degree Feedback

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Our company engaged LSA to do a specialized “train the trainer” program, and the consultant’s performance outdid our exceptionally high standards for such a program. Very crucial to the success of this program was the work done upfront to discuss our needs and to interview key members of our organization so that the program specifically met our goals. Our facilitators continue to comment on the success of the program. Thanks also for the follow-up.

Frank Abbott
Chief Financial Officer

Harmonic has worked with LSA for over 8 years. We have found their partnership extremely beneficial. We recently implemented a Management Development Program that was designed and customized to support our company’s strategic initiative of hiring, building, and retaining key intellectual property and human talent. We worked closely with LSA to target and implement the right solutions with the greatest impact. I would recommend LSA to any company that’s looking for a trusted training and development partner.

Janice Passarello
Director of Human Resources

The LSA Global team was very receptive and flexible to our needs every step of the way. Their staff and facilitator demonstrated attention to detail, responsiveness, and professional courtesy. The participants were thrilled with the outcome and rated the communication skills workshop and the facilitator as ‘Excellent’. I’d highly recommend working with the LSA Global team to meet your professional development needs.

John Mastrorilli
FRDP Leader

Intuit

LSA’s customized Effective Presentation Skills program has helped me elevate my presentation skills to the next level. I now have a much greater self-awareness of my presentation skills and can leverage off of my strengths while working to improve upon other areas. I would definitely recommend this solution to anyone for whom business presentations are an integral part of their job.

Jim Elliott
Senior Marketing Manager

Samsung

Hyperion has a commitment to lifelong learning. LSA helps us provide the right business sales training, management training programs, and leadership development programs at the right time to meet the needs of both individuals and departments. I especially appreciate their ability to listen to my needs and recommend the appropriate facilitators, solutions and content.

Sarah Parks
Senior Project Manager

Hyperion

Over the years, both at 3Com and now at Redback, I’ve found LSA Global to be a valuable resource. The recent compliance program that they delivered for Redback’s executive and management team was the right solution, of the highest of quality, and customized to our business and culture. I would highly recommend LSA to any company looking for top quality solutions.

Gina Fulton
Vice President of Human Resources

We signed up with LSA early on–as their 22nd Member! Since then, our organization’s learning needs have increased and decreased and increased again with the changing times. The beauty of the LSA business model is its flexibility…when we needed to supplement our own internal resources, we used LSA services knowing that we could depend on the outstanding quality of the leadership development and management training programs they provide.

Margie Bunting
HR Manager

We have been able to utilize LSA’s extensive network of top-notch resources to leverage our investment in employee development. The result has been the cost effective and highly efficient delivery of quality educational and management training programs.

Steve Feller
Vice President, Human Resources

Here’s a token of my appreciation for ALL your efforts. I’m offering my most sincere appreciation, and it extends to all the folks who made our customized management development programs possible.

Susan Anderson
Workforce Planning Bureau

We partnered with LSA Global to help us invest in our people in the areas of performance coaching, diversity, and inclusion. They focused on helping us succeed and were very flexible in meeting our specific needs. LSA Global exceeded my expectations from a speed, quality, and value standpoint. I would recommend LSA Global to anyone looking for a true business partner.

Anita Luckinbill
Director, Human Resources

VNUS Medical has been very pleased with the effective management development programs that LSA Global has delivered for us over the last four years. The programs have been universally facilitated by experienced and best in class instructors. The knowledge gained by our management team has been put into practice very quickly. VNUS is very happy to be working in partnership with LSA because they consistently deliver excellent programs that receive exceptional feedback from our management team.

Cindee Van Vleck
Director Human Resources

What a refreshing change from the half-baked psycho-babble you normally get from “training” organizations. LSA gives you the assistance you need to define and reach your goal, and then they give you a results driven plan – not just a temporary fix. They are great to work with, and even more importantly, they “get it!”

David Fiano
Vice President Human Resources

We value our relationship with LSA Global. We came to LSA because we wanted to improve overall behavioral based interviewing capabilities of our managers to increase the probability of both hiring top talent and future leaders. LSA designed a highly customized solution for our business and culture. We are currently rolling out this solution to our leaders. I would highly recommend LSA Global as a top quality resource.

Rae Phillips
HR Project Manager - Training & Development, PHR

In the Next Generation Management Development courses, I was trained with skills and tools that have made me and my team more productive, motivated, and successful at communicating with other departments.

 

Kevin Ashman
Firmware Engineering Supervisor

LSA Global’s consultant brought a fresh perspective to our behavioral based interviewing strategy for two key executive positions we needed to fill, and their consultant helped us develop questions that produced a much deeper understanding of candidates’ capabilities. I am confident that the two new executives joining our organization have the right skills to add significant value. Throughout the process LSA was also very responsive in dealing with short lead time requests.

Because of the unique nature of our business, Excel is a core application in our accounting organization. After three attempts to find an Excel consultant who is capable of helping our finance team integrate advanced applications into our work processes we found LSA and Alex. He was not only a “Real” Excel expert but was masterful in helping us identify where to use Excel applications in our processes to increase our group’s efficiency.

SPO Partners & Co
Kim Silva, CFO

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