3 Disturbing Employee Engagement Trends and 4 Ways to Turn The Process Upside Down

Employee Engagement Trends

Employee Engagement Trends You Should Know About
Most Human Resource and Talent Management Leaders are convinced of the importance of employee engagement to increase productivity and retention. But many are not aware of three disturbing employee engagement trends reported in a recent survey by Bain & Company:

  • Tenure: Employee engagement tends to decline with tenure so your longer-term employees are less engaged than your newer employees.
  • Title: Employee engagement decreases as you move down the org chart so lower level workers care less than more senior employees.
  • Sales and Service: Sales and service employees who have the most contact with customers are the least engaged of all employees.  This is a tough employee engagement trend for any company looking to build a customer-centric culture.

The Impact of the Trends
Just think about what an impact these employee engagement trends have, not only on your productivity and turnover, but also on those who keep you in business—your customers. After twenty years of leading in the field of employee engagement training we advocate that you turn your employee engagement process upside down to truly help employees be advocates, give extra discretionary effort and intend to stay over the long-haul.

How to Turn the Engagement Process Upside Down

  1. Line Leaders.  Make employee engagement the responsibility of line managers and leaders, not just human resources. Provide the necessary engagement tools, monitor progress and manage performance accordingly.
  2. Skill Building.  Consistently provide your managers (and their managers) with the communication, problem solving and conflict management skills and tools required to have open and constructive two-way conversations with their team about improving employee engagement and retention.
  3. Check-ins.  See that managers check in regularly with their entire team…both formally and informally…to assess engagement levels, gather feedback and handle problems while they are still small.  Engagement pulse checks can also be used to gather more frequent employee engagement trends.
  4. Customer-Centricity.  Listen to your customer-facing employees for their thoughts on how to keep their morale high and how to delight your customers.

To learn more about improving employee engagement, download the Top 10 Most Powerful Ways to Boost Employee Engagement

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