The New Manager Communication Skills to Avoid Big Mistakes

new manager communication skills help you clarify your message

New Manager Communication Skills Matter
Individual contributors, other managers and leaders tell us new manager communication skills matter.  In fact they can mean the difference between success and failure.

An Extreme Miscommunication Example
There was a report in the papers recently of a tragic consequence of miscommunication. A teenage girl who was about to bungee jump in Spain interpreted the “No jump” direction as her cue to jump…all before the rope was secured at the top. Her death was determined to have been caused by her misunderstanding of the instructor’s words.

She seemed to have heard, “Now jump.”

How Easy It Is To Miscommunicate
This tragedy is certainly an extreme example of the consequences of miscommunication. But it does illustrate how easy it is to get things wrong – especially when the stakes are high. People are apt to leap to hasty-but-incorrect conclusions, hear what they want to hear, or fill in the gaps in a faulty or incomplete message.

Performance and Relationships Can Suffer
You don’t want any of these outcomes in a complex organization that requires effective communication in order to run smoothly. When messages are mis-heard or mis-interpreted, performance and relationships suffer. That is why most of our new manager training programs emphasize foundational new manager communication skills.

Clear Communication is Getting Harder
Clear communication is an even greater challenge in today’s diverse and global workplace where people of different cultures, backgrounds, time zones and ethnicities must work well together. How easy it is to think that a nod is necessarily the signal to go ahead rather than one of simple understanding…or that a challenging question is a refusal rather than an attempt at clarification!

The Financial Costs of Poor Communication
a recent study by SIS International Research have shown that companies with only about 100 employees could lose more than $525,000 per year as a result of ineffective new manager communication skills.

The clear message here?

Make sure your new managers know what it takes to communicate clearly so their team knows exactly what is expected of them.

New Manager Communication Skills Training
We recommend new manager training for anyone who is taking on the responsibility of leading others. It takes a completely different set of skills to transition successfully from being an individual contributor to a new manager. But too many companies make the huge mistake of thrusting someone into a new supervisory role without adequately preparing them for the challenge and then they wonder why they have dysfunctional teams and under-performing employees.

Communication Skills Form the Foundation of Good Management Practices
As a new manager, you will need to know how to:

  • set expectations
  • manage performance
  • motivate
  • prioritize
  • delegate

But what will matter most in garnering the best performance from your team is how well you communicate all of those things. Communication is the basis for all good relationships. It is what engenders trust and is at the center for team collaboration and success.

Find a proven, interactive new manager communication skills program that will help you:

  • Understand and identify different communication styles
  • Match the right communication style to your objectives
  • Recognize and overcome the barriers that can cause misunderstandings
  • Know how to listen, ask questions and reflect what you have heard to ensure accuracy
  • Build the kind of relationship that fosters respect and loyalty

And then add a dose of humility to your interactions. You want your team members to feel free to ask questions and air concerns. If they are made to feel embarrassed for needing more clarity, their questions will go unanswered and misunderstandings can grow into big mistakes or conflict on the team.

The Bottom Line
Create an environment where there are no “wrong” questions, where everyone is a learner (including you as a new leader) and where everyone is striving to achieve common goals together.

To learn more about new manager communication skills, download Effective Communication Skills – The Essential Ingredient in Any Interaction

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We have worked with LSA Global for our learning and development needs and have always had great success. They helped us recently with customized Management Workshops that we held for the second time. It was fantastic, and I would highly recommend LSA to anyone that is attempting to get immediate and impactful improvements.

Mary Johnston
HR Manager, BU Radiology Informatics

I had been working with LSA for many years with my prior company. Currently, I’m with a company who hadn’t done much basic management skills training. After identifying and presenting a program recently, our managers are excited and talking in the halls about the great experience. LSA saves us time in delivering the right training for our needs.

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On behalf of Roche and my staff I would like to sincerely thank you for your help with this. The English as a Second Language (ESL) assessment and coaching that you provided for our team was a great success.

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We value our relationship with LSA Global. We came to LSA because we wanted to improve overall behavioral based interviewing capabilities of our managers to increase the probability of both hiring top talent and future leaders. LSA designed a highly customized solution for our business and culture. We are currently rolling out this solution to our leaders. I would highly recommend LSA Global as a top quality resource.

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I highly recommend LSA Global to anyone who is looking to improve individual or organizational effectiveness through their top quality programs and broad range of expertise.

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In the Next Generation Management Development courses, I was trained with skills and tools that have made me and my team more productive, motivated, and successful at communicating with other departments.

 

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What a personal and professional pleasure it has been to Partner with LSA. They are truly a strategic partner with Wyse. For more than 5 years, LSA has been engaged in delivering various training and development solutions for Wyse, from custom on-site programs targeting specific core competencies, to working individually with clients to build job skills, and offering invaluable services to me and my team as we continue to build our learning programs. LSA’s representatives do more than sell a product, they offer a full service solution: they understand our business, our strategic initiatives, and the needs of our customers.

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We consider LSA Global our outsourced learning and development partner. We worked closely with LSA to customize a management development program to meet our growing business needs. I would highly recommend LSA to any company wanting to deliver quality learning solutions.

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Each program is preceded by an assessment of the participants. The course is then designed to fit the specific parameters and needs of the group. The highly interactive delivery is provided by recognized experts in their fields. On the spot coaching is provided during the program and each participant receives individual follow-up after the course. Courses can be delivered in-person or virtually. Given the nature of Cisco’s business and the way we operate, these remote workshops are a must for anyone who joins our company. Their work is eye opening. Great content and fantastic delivery.

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SeaTel has found our partnership with LSA Global to be very valuable and beneficial. We turned to LSA to customize a supervisory/leadership solution to meet our needs. LSA delivered a customized top quality solution. I’d recommend LSA Global to any company looking for a best-in-class training and consulting partner.

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