Michelle heads LSA’s Logistics and Customer Service Department and is responsible for ensuring the smooth delivery for all of LSA’s projects and programs domestically and internationally.
Michelle has over 15 years of experience in training and development, specializing in leadership development, performance management and organizational coaching. Her strengths include customer focus, organization, time management, and following up to ensure all deadlines are met. Her expertise in working with all levels of employees makes her a knowledgeable and versatile partner.
She is also the steward of our corporate value of “We are accountable and take responsibility” which is characterized by doing what we say we will do, clarifying and managing expectations as soon as possible and cleaning up after our own messes whenever possible.
Before joining the LSA Global team, Michelle was an Executive Assistant responsible for client deliverables and customer service.
Michelle enjoys traveling with her husband, cheering at her daughter’s volleyball games, and trying new restaurants with friends.
I continue to be impressed by the level of leadership development training and management expertise and quality of advice and facilitation that LSA has to offer.
What a smart and client-centric group of great people who really know how to help assess and develop high performing leaders.
LSA understands our business, has deep expertise in content areas, and customizes their approach to deliver great results.
The facilitator was extremely knowledgeable about working virtually across cultures. The passion, practices, and tools made the session interesting, fun, and highly valuable.
I highly recommend LSA Global to any company that has global partners or offices.
Human Resources Business Partner
Understanding and conforming to legal compliance was very important to our company.
LSA’s interactive program for our managers was top-notch. It was tailored to our needs, aligned with our policies, and met all federal and state legal requirements.
I would highly recommend LSA Global.
Kelly Warren, SPHR
Director, HR & Compliance
I’ve been associated with LSA for the last 8 years and have found them to be extremely professional and client-focused.
I’ve participated in a number of solutions ranging from Performance Management to Leadership Training. I’ve found the quality to be superior.
They are always well prepared and have definitely done a considerable amount of pre-work in order to customize to our unique culture and goals.
Human Resource Manager
We consider LSA Global the top outsourced learning and development partner.
We work closely with LSA to customize leadership and management development programs to meet our growing business needs.
I would highly recommend LSA to any company wanting to deliver high quality and practical learning solutions for their leaders and managers.
Vice President Human Resources
We have worked with LSA Global for our learning and development needs and have always had great success.
They helped us recently with targeted and customized Management Training Workshops to fit our unique situation, and they were fantastic.
I highly recommend LSA to anyone that is attempting to help take their leadership and management talent to the next level.
HR Manager, BU Radiology Informatics
I continue to be impressed by the depth and breadth of LSA’s expertise in leadership development, and management development.
What a smart and client-centric group of great people who really know how to help leaders attract, engage, develop and retain top talent in a practical and results-driven manner.
Thank you LSA!
Director, HR Business Partner
LSA helped us with leadership development by designing a solution to match our unique needs and culture.
It was a huge success. I would highly recommend LSA to help take leaders and managers to the next level.
Karen King, SPHR
Manager, Human Resources
We gave LSA a very short deadline to customize an important management training program to meet our unique requirements.
Their facilitator was excellent, an expert in the subject matter, and very credible with our teams.
The targeted design provided practical and valuable information and skills that our managers truly needed.
I highly recommend LSA Global, particularly in the area of management training.
Julaine K. Souza
Senior Vice President
Avon’s success is dependent on strong relationships among our Customers, Representatives, Associates, and outside resources we hire to help us meet our business objectives.
We were very pleased with the results from working with LSA Global to design and facilitate a custom management training program for our events management team focused on decision making and delegation.
LSA demonstrated responsiveness, flexibility, and a highly innovative approach to working with us.
Senior Manager, HR Destiny Sales Region
Here’s a token of my appreciation for ALL your efforts. I’m offering my most sincere thanks, and it extends to all the folks who made our customized management development programs such a great success.
Workforce Planning Bureau
For our go to training outsourcing partner, LSA provides exactly what we want and need – which is not an easy task.
As always, they design and deliver outstanding leadership development results and high quality management training programs that totally align with our unique business and talent strategies!
Director, Organizational Excellence & Development
I had been working with LSA for many years across a few different companies.
Currently, I’m with a company who hadn’t done much new manager training. LSA designed and delivered exactly what we needed at this stage in our life cycle.
Our managers are excited, talking in the halls about the great experience, and applying what they learned.
LSA makes things easy and practical for us. Thank you!
LSA’s customized Effective Presentation Skills program has helped us elevate our presentation skills to the next level. I personally now have a much greater self-awareness of my presentation skills and can leverage my strengths while working to improve upon other areas.
I definitely recommend LSA Global to anyone for whom presentations are an integral part of their job.
Senior Marketing Manager
I’ve partnered with LSA Global at two companies now, and I consider them a valuable and trusted partner. They always design and deliver just the right solution and have wonderful facilitators that match your company’s unique culture and style of management. I would highly recommend LSA for high quality learning solutions with true experts who have your best interests at heart.
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